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“Average but also not a five star”

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NH Collection Palacio de Tepa
Ranked #30 of 436 Hotels in Madrid
Certificate of Excellence
Los Angeles, California
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Average but also not a five star”
Reviewed February 5, 2014

After just finishing a review on the Urban Hotel I figured I'd also leave a review on Palacio where we stayed on the second leg of our Madrid trip.

Room
We had the Superior room and was upgraded to a Suite. However after discovering that the Suite was a 2 flr plan with a bedroom upstairs and bathroom downstairs, we opted to go back to a Superior room. This was a decent sized livingroom area with a separate bedroom. We were on the 1st floor so not much of a view. We can see people walking around outside so didn't feel super private and at night it was pretty loud and rowdy. Nice to have a coffee maker with free coffee pods and a hot water maker. Heat didn't work great and took a while to heat the room.

Bathroom
Bathroom was tiny. Not a great deal of counter space or room around the toilet. Shower at least had good water pressure and heated up quickly.

Location
I liked this location better than Hotel Urban. This was further away from the touristy Puerta del Sol and closer to the Mercado San Miguel. However it does get loud because there is a great deal of foot traffic around the hotel. Try and get a higher floor and it may be more quiet.

Rest of Hotel
There is a decent gym where you can grab free bottles of water. There is also a restaurant in the hotel Estado Puro. The restaurant had cool funky decor and was convenient but the food was only average.

If you are looking for a super luxury five star hotel, this is not the hotel to choose. This is more of a average 4 star hotel and is in need of a makeover.

Room Tip: Get a room on a higher floor for more privacy and less noise.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank TravelInEase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (138)
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English first
Moscow, Russia
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 31, 2014

Very good location. Very good Room, even with Nespresso coffee maker. Staff is very helpful.

The only big problem to me was internet connection.
Just NOT working, You get tons of preprinted free wi-fi codes from reception and then you're disconnecting, logging off every 2 minutes, any task is impossible with this. I was trying to get anything stable for 3 days, then Reception connected me by phone with Swisscom directly and they have fixed my room so i don't log off every 2 minutes till the end of my stay. I'm grateful for that, but it's not an easy solution for everyone. You should have long talk on phone to get connected, that's not normal.

Breakfast is very good, big variety of food, snacks, many healthy choices.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annaKGB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 27, 2014

The hotel was quite centrally located., nothing fabulous, and certainly not the 5 star they advertise them selves as. However, the service was adequate. However the Hotel was nothing to write home about. Will probably stay at another the enxt time

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VINOD110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salinas
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 24, 2014

Just came back from 9 days in Madrid. I was pleasantly surprised by the room, the friendly and helpful staff and the excellent location of this hotel. I did do a fair amount of research prior to booking, but you never really know until you get there. The location is perfect, near Puerta del Sol and lots of restaurants and shopping. The hotel decor was beautiful contemporary. We did stay in the suite on the 1st floor that had a seating area. I was very nervous about the small size of most European hotel rooms, and staying there for as long as I was, I really wanted to be sure that I wasn't going to end up in a room that was too small and made me feel claustrophobic. This room is definitely more on par with what most (spoiled) Americans, such as myself, find acceptable in hotel rooms...size, decor, cleanliness and amenities. The staff all spoke English well and were helpful in recommending restaurants. The gym is small, but adequate. For the price, I feel this hotel was a good value.

I would definitely stay there again if traveling to Madrid.

Room Tip: If you can afford it, it probably is worth it to go with the larger room or suite. Room was relativ...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Renee L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 24, 2014

I wanted to stay walking distance to everything and this was a good choice, close to tons of great food, bars, etc..

The positives: great location, good service, good restaurant(estado puro), clean modern rooms.

The negatives: some of the rooms/bathrooms were a bit small. I recommend staying in a suite.

Room Tip: some of the rooms/bathrooms were a bit small. I recommend staying in a suite. Some suites are two...
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Scorpio7765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baden, Switzerland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 20, 2014

Ideal location. Everything is in walking distance. Vry friendly and attentive service in all areas. We had a great time. Restaurants and public traffic just around the corner.We can strongly recommend the hotel.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels

Helpful?
2 Thank Gunter K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Israel
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 20, 2014

Just returned from Madrid after 3 nights at NH Palacio de Tepa.
Great location for anything you want: walking everywhere or taking the metro.
I had the regular room that had a king size bed, modern bathroom and a Balcony\Window to the street.
Good small gym for the morning workout fully equipped.
The breakfast is great: coffee, variety of fruits, cereals, cheeses, meats and health juices, with eggs made per order.
Staff were very friendly and efficient for every query: Maps, Restaurants, Directions, Scissors …

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ru_1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Collection Palacio de Tepa

Property: NH Collection Palacio de Tepa
Address: San Sebastian, 2 | Barrio de Las Letras, 28012 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Huertas , Sol
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Romantic Hotel in Madrid
#14 Business Hotel in Madrid
#16 Family Hotel in Madrid
#24 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — NH Collection Palacio de Tepa 5*
Number of rooms: 85
Official Description (provided by the hotel):
Historic 19th century palace located in Madrid's Las Letras district, the NH Collection Palacio de Tepa is surrounded by history and romance. Just a five-minute walk away, the famous Plaza Mayor and next to Plaza Santa Ana enchant tourists and locals alike. ... more   less 
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Also Known As:
Nh Palacio De Tepa Hotel Madrid

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