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“Convenient and free shuttle service”

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Crowne Plaza Madrid Airport
Ranked #188 of 437 Hotels in Madrid
Reviewed August 13, 2013

stayed here just for one night. very reasonable price and rooms were clean and spacious. Breakfast buffet was amazing every breakfast you could think of! free shuttle to the airport every ten minutes. Friendly and helpful staff.Large bathroom with bath and shower.

  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank al23691
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this reviewResponded August 16, 2013

Dear Guest,

We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport.

We note with pleasure that your experience at Crowne Plaza Madrid Airport was a great one.

Thank you for your feedback and also for your recommendation.

With best regards

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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404 - 410 of 946 reviews

Reviewed August 11, 2013

We arrived at Madrid airport is almost mid night, the shuttle bus were waiting us outside, and we don't need to call them to pick us up. We took 2 mins to do the check-in and get the room (don't forget there is Euorpe), very quick. Especially after 15 hours flight from HK to Madrid via LHR, it was very important to get the room asap then go to bed. Inside the room, all amenties are there and clean bathroom (this is very important for me). Next day, we book the shuttle and on time to the airport. I love the service there.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank K L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this reviewResponded August 16, 2013

Dear Guest,

We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport.

We note with pleasure that your experience at Crowne Plaza Madrid Airport was a great one.

Thank you for your feedback and also for your recommendation.

With best regards

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2013

I stayed at this hotel with my family the night before a morning flight out of Barajas. Compared to several other hotels I have stayed at near Barajas, this was the best.

Pros (compared to other hotels near Barajas):
- clean and modern
- spacious rooms with double door design to keep out noise; quiet a/c system; large bathroom with shower and tub; comfortable beds
- on-time airport shuttle with ample space for luggage
- 2 complimentary water bottles and 2 complimentary sodas
- reasonable room-service selection and prices
- good breakfast buffet (I paid for reservation with breakfast included)

Note that like most hotels near Barajas, there is not much around the hotel (only stay here for airport travel).

I highly recommend this hotel for anyone who needs a hotel near Barajas.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank FreqTravelerMAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this reviewResponded August 16, 2013

Dear Guest,

We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport.

We note with pleasure that your experience at Crowne Plaza Madrid Airport was a great one.

Thank you for your feedback and also for your recommendation.

With best regards

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2013

Yes, clean and tidy rooms, but that is where the good stops. The free 24/7 shuttle service is a myth. Arriving back at the airport at 11.45pm, called the hotel to arrange pick-up for myself and 3 colleagues. Even after explaining that numerous airport taxi drivers had refused to take us on such a short journey, the rude staff member refused to send the shuttle! Only after agreeing to pay 25 Euros for a 5 min journey did a taxi driver finally agree! The hotel is completely isolated, without the shuttle service you will left to the mercy of airport taxi drivers!

Having just checked out and cancelled over 30 nights for myself and colleagues, absolutely no attempt at service recovery, simply awful!

YOU HAVE BEEN WARNED!!

Stayed: August 2013, traveled on business
1  Thank Mel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this reviewResponded August 16, 2013

Dear Guest,

We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport.

We are sorry for all inconveniences.

Our shuttle service works 24 hours. Each 30 minutes it stops in all terminals. There are 2 vans available. It is a complimentary service.

In case you need a taxi and they do not pick up you, Aena staff and Police are there to assist you. Because they have to offer you this service.

Thank you very much.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2013

Let's make sure I make it clear....this is a nice hotel, good service, clean, spacious ( rare in Europe) and if you are heading out of Madrid their proximity to the airport and free shuttle makes it very convenient. Now here is "the watch out for", if you have a family of four and you reserve the two beds room (4 max in room) in the priority website is not really that way in the hotel....they up charged 33 euros for the "extra" person, after my complaint to priority club they promised to repay me back, but never than less it leaves a bit of bad experience. So make sure you clearly specify the number of people that will stay in the room in your reservation to avoid last minute surprises.

Room Tip: Make sure you expecify how many people will stay in room so you won't get ugly surprises at chec...
See more room tips
  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Ynotforsure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this reviewResponded August 16, 2013

Dear Guest,

We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport.

Kids can stay free sharing their room with an adult (0-12 years) . If they are 13 years they should to pay the supplement as an adult (33 € Vat included)

This information is available in our website.

Do not hesitate to contact us for further information.

Thank you for your feedback and also for your recommendation.

With best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2013

This is a great location and a short ride to the airport if flying out. Very clean, friendly and excellent rooms. Great places to eat by short taxi rides or eat on site and the hotel. There is a HIE right next door if you prefer, but this place is recommended and very relaxing

Room Tip: If taking the shuttle to the airport, get your name and time on the list as soon as possible
See more room tips
  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank derrick b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this reviewResponded July 31, 2013

Dear Guest,

We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport.

We note with pleasure that your experience at Crowne Plaza Madrid Airport was a great one.

Thank you for your feedback and also for your recommendation.

With best regards,

Ana Calvin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2013

Enjoyed our overnight in this hotel. Room was large and well equipped. I love the fact that there was a kettle instead of a coffee maker. It is a very corporate hotel which means it was very quiet on the weekend. Bed was wonderful. Walls very banged up and needing maintenance. Bathroom large and clean and we appreciated that there was a shower stall as well as a tub. The free shuttle bus picked us up from the airport within 15 minutes and returned us next morning in about 15 minutes. The fresh cooked breakfast in the morning was very nice at about C$15. All in all this was a great experience and very efficient for our purposes.

Stayed: July 2013, traveled with friends
Thank Doug R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this reviewResponded July 31, 2013

Dear Guest,

We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport.

We note with pleasure that your experience at Crowne Plaza Madrid Airport was a great one.

Thank you for your feedback and also for your recommendation.

With best regards,
Ana Calvin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Madrid Airport

Address: Calle Lola Flores 1, 28022 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Business Center with Internet Access Restaurant Room Service Airport Transportation
Hotel Style:
#80 Family Hotel in Madrid
#111 Business Hotel in Madrid
#132 Luxury Hotel in Madrid
Price Range: $76 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Madrid Airport 4*
Number of rooms: 9
Reservation Options:
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Also Known As:
Crowne Plaza Madrid Airport Hotel Madrid

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