We stayed here our last night in Spain since it has a free airport shuttle. Our room was very clean and comfortable, with a nice bathroom and comfy beds. Front desk staff was ok during check in--not very welcoming, but not unfriendly. However, the cafetria and restaurant staff person was unhappy and rude for no apparent reason (we were friendly and low maintenance). As soon as we sat down he acted like our presence was an imposition--he was curt, forgot to bring parts of our order, and generally made us feel quite unwelcome. He served us on two different occasions and was the same during both.
Also of note for travelers--the shuttle only has eight seats and goes once per hour, so get your reservation in early. We ended up getting our third time choice, meaning we got to the airport four hours before our departure. And, there is nothing near the hotel--if you don't have a car, you're stuck with the bad restaurant staff and mediocre food, or paying for a taxi that would need to be called.
I was very disappointed--I expected more from a Crowne Plaza.
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- Also Known As:
- Crowne Plaza Madrid Airport Hotel Madrid