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“Clean and comfortable, but that's it”

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Crowne Plaza Madrid Airport
Ranked #182 of 435 Hotels in Madrid
Cleveland, Ohio
Level 4 Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Clean and comfortable, but that's it”
Reviewed July 31, 2012

We stayed here our last night in Spain since it has a free airport shuttle. Our room was very clean and comfortable, with a nice bathroom and comfy beds. Front desk staff was ok during check in--not very welcoming, but not unfriendly. However, the cafetria and restaurant staff person was unhappy and rude for no apparent reason (we were friendly and low maintenance). As soon as we sat down he acted like our presence was an imposition--he was curt, forgot to bring parts of our order, and generally made us feel quite unwelcome. He served us on two different occasions and was the same during both.

Also of note for travelers--the shuttle only has eight seats and goes once per hour, so get your reservation in early. We ended up getting our third time choice, meaning we got to the airport four hours before our departure. And, there is nothing near the hotel--if you don't have a car, you're stuck with the bad restaurant staff and mediocre food, or paying for a taxi that would need to be called.

I was very disappointed--I expected more from a Crowne Plaza.

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ABHT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPMManagement, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review, August 10, 2012
Dear Guest,

We would primarily like to thank you for choosing to stay at CP Madrid Airport .

We are really sorry for all inconveninced caused.

Our hotel is an Airport Hotel, located really close to Barajas Airport. Shuttle service is a complimentary service on request. There are 2 buses going to airport from our hotel.

There is a Shopping Center "Plenilunio" really close (3km- 2 bus stops). You can be there in 10 minutes.

Thank you for your feedback and also for your recommendation.

With best regards,
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
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English first
New York City, New York
Level 6 Contributor
93 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed July 18, 2012

It all starts at the airport. There is no regular shuttle waiting, or even a sign/tall free phone to call them. Just take a taxi.
Once in the hotel, the level of service is nothing like in any other CP in the world. Staff is OK, but without even a smile...
Rooms were comfortable excellent bed and shower.
Location is right on an highway with not many activities/bars/restaurants around so just get a good night sleep.
When you need to leave back to the airport, again, don't count on the shuttle.

Room Tip: Try to ask above ground level floor as far from the highway as possible
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank iophir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPMManagement, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review, August 8, 2012
Dear Guest,

We would primarily like to thank you for choosing to stay at CP MADRID AIRPORT.

We are really sorry for inconveniences which were caused.
Shuttle service is a complimentary service on request. There is an Aena´s Stick in each terminal with all hotels´ telephone.

Thank you for your feedback.
With best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Al Khobar, Saudi Arabia
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 15, 2012

Staff is less than friendly. When we arrived for our 7 hr lay over, the room was 81 f° or 27 .5 c°. Took showers which would randomly switch from comfortable to ICE. While trying to sleep the room was quite, bed was comfortable, but the temperature never dipped below 77/25. Too hot!! Internet would not work for phones, and could only get 1 bar of signal on laptop or ipad, so even to read mail took time. If the hotel worked on the temperatures it would make a huge difference. Its not as near to airport as I thought.

Room Tip: Go in cooler months
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dorathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPMManagement, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review, July 17, 2012
Dear Guest,

We would primarily like to thank you for choosing to stay at CP Madrid Airport .

We are really sorry for inconveniences.

Thank you for your feedback and also for your recommendation.

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 5 Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed July 11, 2012

Crowne Plaza was a fantastic experience. We stayed one night as we were flying back to India early the next morning and everything was as promised. The room was rather spacious with all the amenities one would generally require and a free minibar as well. The beds too were extremely comfortable. The wi-fi was satisfactory in the room as well and it was one of the few places the staff spoke excellent English. The shuttle bus left bang on time and got us to the airport ahead of schedule.
We got in late on a Sunday night and Octavian was the person on duty at the reception and Sergio was handling the luggage etc. Both were extremely helpful and helped us weigh our bags which was a primary concern at the time.
The only complaint I have is the lack of any English channels on the television but that seems to be the case all over Spain.
Overall, great experience and I would most definitely stay there again.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LGW_1210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review, July 13, 2012
Dear Guest,

We would primarily like to thank you for choosing to stay at CP Madrid AIRPORT.

We note with pleasure that your experience at CP MADRID AIRPORT was a great one and that you found the rooms to be spacious and clean and comfortable.

Thank you for your feedback and also for your recommendation.

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guayaquil
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 11, 2012

Nice hotel! But boy, don´t trust the half an hour shuttle they promise! Take a taxi or prepare to wait! It´s not that close to the airport either..........

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Relajaso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review, July 13, 2012
Dear Guest,

We would primarily like to thank you for choosing to stay at CP Madrid Airport.

Our shuttle service is a complimentary service. We offer this service 24 hours.Our guests use to wait around 30-40 minutes at airport.

From T1,T2,T3 - 2 km & from T4- 7 km far away from CP Madrid Airport.

Thank you for your feedback.

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heidelberg, Germany
Level 4 Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 10, 2012

I went there when Barcelona played against Bayern and I was almost late for the match, so I asked to check me in quick and expected not much but hey hey...fantastic room, nice and clean and spacey. I then ordered some wine and some apetizers...you know fingerfood things....again fantastic quality. Next morning the breakfast was kind of average but the Gym was really nice...all in all and considering that the Spanish are no breakfast champions this Hotel is a clear keeper. It is kind of far away from the city but they offer a shuttle to the airport and from there you can get into Madrid quite easy. If you are a buisness traveller like I am...this Hotel will satisfy your expectations

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fifo667
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review, July 11, 2012
Dear Guest,

We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport.

We note with pleasure that your experience at CP Madrid Airport was a great one and that you found the rooms to be spacious and clean and comfortable.

Thank you for your feedback and also for your recommendation.

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zug, Switzerland
Level 4 Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 9, 2012

My husband and I stayed here for one night as we were catching an early flight to barcelona the next day. The room is nice, appropriate size, and bathroom is nice too. In the room they provide with a coffee machine but no tea. If you are a tea lover, you have to buy at the restaurant for tea but the minibar is for free (just a few soft drink and a beer). My problem with the room is that we could hear the music that they played in the lobby. However, I think at around 10pm, they turn it off, so we didnt go to the receptionist to complaint. This hotel is far from every where, so not good for tourist as the main attraction in Madrid is in the city. Since it was raining, we had to order a room service from the restaurant. Nothing special but it's OK. The bus is also quite a bit of walk from the hotel. However, the hotel provide a free shuttle bus to and from the airport, but please dont forget to book in advance. From the airport to this hotel also takes about 15-20 minutes. And when you arrive at the airport, you need to call the hotel to come and pick you up, otherwise you will be waiting for ages for the shuttle bus. No wifi provided unless you are in the lobby. They have gym for free, not huge but it's there. i would recommend this hotel who is on business trip and has to catch up an early flight.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MissTjia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director de Relaciones Públicas at Crowne Plaza Madrid Airport, responded to this review, July 10, 2012
Dear Guest,

We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport with your family.

We note with pleasure that your experience at CP Madrid Airport was a great one and that you found the rooms to be spacious and clean and comfortable.

Wifi is available from 1st June in all rooms.

Thank you for your feedback and also for your recommendation.

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Madrid Airport

Property: Crowne Plaza Madrid Airport
Address: Calle Lola Flores 1, 28022 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Business Center with Internet Access Restaurant Room Service
Hotel Style:
#80 Family Hotel in Madrid
#111 Business Hotel in Madrid
#127 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Madrid Airport 4*
Number of rooms: 9
Reservation Options:
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Also Known As:
Crowne Plaza Madrid Airport Hotel Madrid

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