We stayed one night on our way back to the States after a week in Spain. We immediately regretted our decision. While it is close to the train station, the NH Sur is a much more convenient walk, directly across from the main entrance. Not to mention there is almost nothing in terms of restaurants in the vicinity.
Once we checked in, our room was trendy and small, which would have been acceptable if not for all the issues I shall mention!
1) our phone didn't work. So to order room service (after walking around outside, we came back to the hotel and decided to just eat in the room and watch tv - had to leave at 7am the next am for our flight). We had to go down to the front desk, tell them our phone didn't work. To which she said, you must press 9. We are both doctors, I think we can tell when our phone doesn't work. So she ordered the food for us from the front desk and never sent anyone to fix our phone. No room service menu in our room either. Food was not good either.
2) not a single English Channel on tv. Not even BBC or Bloomberg. So we decided to pay the ridiculous 12€ for in room Internet - which was the slowest Internet we had in Spain. And that is including the majority of the hotels where it is free. On top of that, it's only for one device!! Get with the times Marriott.
3) the AC didn't work for the majority of the night. And we couldn't call the front desk because our phone didn't work. All of a sudden, sometime in the middle of the night, it decided to turn on.
4) annoying sounds all night - beeping, doors slamming, elevators closing. Rooms not sound proof at all!
We chose this hotel because of name recognition. Big mistake. Disappointing experience with Marriott. There is a reason we are SPG gold members.
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