I've been on multiple tours by Felicity, in one form or another, over the last 3 years. She has excellent personal skills and able to keep everyone really engaged. This is not your run of the mill mass produced tour. She researches every tour meticulously and has a lot of quirky knowledge to impart. I've never known her not answer a question and she is able to bring in background aspects in areas that may not have even been part of the tour. She is usually in no rush to disappear after the tour is officially over and usually leads group members in a few drinks in one of madrid's tapas bars. Very enjoyable mix of quirky, informative and social.