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All reviews rooftop pool plaza mayor newly opened hotel incredible hotel nespresso machine hotel staff is another guest perfect location madrid stay every evening frosted glass great boutique executive room sitting area great room long weekend room service
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8 - 13 of 275 reviews
Reviewed January 19, 2020

Great Hotel, excellent Location, every downtown in historical cities is a place where security could be an issue, this hotel is in a very center of Madrid, here in this hotel you feel that Security is a concern and you feel safe.

Date of stay: January 2020
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
1  Thank mvaini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2020

Fabulous hotel in the perfect location on The Plaza Mayor. The staff, food and design were all amazing. Beds and linen were blissful. If you are going to Madrid, stay here. One of the best City hotels we have stayed in.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank Julesandpp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2020 via mobile

We have just spent 4 nights here, and my review is in danger of repeating superlatives!
Apart from the wonderful location, right on the Plaza Mayor, it is central to everything you could want: historic sites, shopping, restaurants etc.
We walked 38 miles over our stay ( best way to see a city!), so appreciated the very comfy bed, and good breakfast. Lots of fresh fruit and juices which I really like as a vegetarian.
The rooftop terraza was peaceful , and I enjoyed a quiet couple of hours with my book...even in January!
But the icing on the cake of this hotel is the friendly helpful staff, from cleaners to spa to reception and waiters. Many hotels could learn from them!

Date of stay: January 2020
Trip type: Traveled as a couple
Thank sessiagh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pestana P, Front Office Shift Leader at Pestana Plaza Mayor Madrid, responded to this reviewResponded 4 weeks ago

Dear Mrs sessiagh,

First of all, we want to thank you very much for your excellent feedback on Pestana Plaza Mayor Madrid.
It gives us great satisfaction to hear that you enjoyed your stay at our hotel and that you particularly enjoyed our services and facilities.

We were also very happy to hear that we were able to offer you a pleasant stay.

We look forward to hosting you again soon at Pestana Plaza Mayor Madrid.

Best regards,

Gema Martínez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2020 via mobile

Traveling Spain you don’t expect the type of attentive service as you would in other countries. Service is generally laid back and that’s ok. However, the level of service , or lack there of, from reception staff and the hotel management here is on another level.

When asked if King bed in the room. Says yes and turns out it’s a queen bed.

No Smoking? Someone’s clearly been smoking in the room.

Rooms? Small and can barely move around. They do a great job of disguising that in the photos though.

Asked for a room change. Multiple “we are handling it and call you back in 10minutes”. Multiple “we’re waiting on housekeeping” “we’re waiting now on maintenance”. Took over 5 hours for this to happen.

Decor is nice and does have a look of a nice hotel but there are plenty of similar hotels with much better service and bigger rooms.

It’s a shame for the service staff at bar and restaurant who were extremely nice and proactive.

If you’re contemplating booking here, save your money. How this hotel has 4 stars is beyond me.

Date of stay: January 2020
Trip type: Traveled on business
2  Thank ethers00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pestana P, Front Desk Shift Leader at Pestana Plaza Mayor Madrid, responded to this reviewResponded 4 weeks ago

Dear Mrs Ethers00,

We want to thank you for taking the time to provide us with your feedback on your stay at Pestana Plaza Mayor Madrid.

We apologise for the fact that your stay did not meet your expectations. We regret what happened. We work hard and continuously to meet the needs and expectations of our guests, which is why your feedback is very important to us. Rest assured, we are taking appropriate measures to resolve the matter and to make sure it does not happen again.

We appreciate the time you took to inform us about your stay and we hope to welcome you again soon.

Best regards,

Gema Martínez


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2019

My husband and I loved staying at the Pestana Plaza Mayor. The hotel is on the Plaza Mayor square, 5 minute walk to Peurto del Sol, close to everything. The breakfast was great, my husband enjoyed a relaxing massage and we spent a relaxing afternoon at the indoor pool ans sauna. I usually enjoy a cup of morning coffee before going down to breakfast but although there was a coffee machine in the room the water and coffee were not complimentary but part of the mini bar. I am just used to complimentary water, tea and coffee in the hotels I have stayed in around the world.

Date of stay: December 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
1  Thank sharonl706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pestana P, Guest Relations Manager at Pestana Plaza Mayor Madrid, responded to this reviewResponded January 3, 2020

Dear Mrs Sharon,

On behalf of our entire team at Pestana Plaza Mayor Madrid, I would like to thank you for taking the time to complete our survey and provide us with your feedback. Your opinion is very important for us to continue improving our service.

We were delighted to hear that we met your expectations.

It was a great pleasure for us to have you as our guest and we look forward to welcoming you again at our hotel.

Best regards,

Pestana Collection Hotels


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