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“Extremely salty food and mediocre to good service”
3 of 5 bubbles Review of Arroz Y Arroz - CLOSED

Arroz Y Arroz
Cuisines: Mediterranean
More restaurant details
Restaurant details
Dining options: Lunch, Late Night, Delivery, Reservations
Neighborhood: Retiro
West Lafayette, Indiana
Level Contributor
54 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
“Extremely salty food and mediocre to good service”
Reviewed December 7, 2011

In spite of reading the reviews that had already declared the restaurant rather average, I took visiting friends and relatives to eat there their first night in Madrid. I have to agree with most of the other reviewers: the food is nothing spectacular, but the staff is wonderful. The wait staff was amazingly accommodating and kind. When the waiter realized that among us was one who ate only fish, chicken and vegetables and was allergic to fish, and another one who would not eat paella with only chicken and vegetables, or if it contained fish, he proposed making one smaller dish for the member of the party who could not eat shellfish and did not charge us any more than what we would've been charged for having eaten just one dish. While that was very kind, and unnecessary, the food was subpar. Both dishes were extremely salty. And the seasoning, perhaps bouillon(?) was so overpowering that you could not enjoy the other flavors of the food. I was very disappointed. While the salty food is enough to keep me away for good, I need also mention that the atmosphere was not very pleasant. As we were one of the first dinner parties to arrive, we were privy to some of the pre-service conversations between what I believe may have been the owner and/or the management. And, initially, my guests and I felt neglected because, though we arrived on time for our reservation, the staff was shocked when we entered the establishment and admitted they were not ready for us, though they did admit to having received the reservation. We sat patiently, as asked, while they prepared a table, though we never sactually draw anyone do anything, But, soon after we arrived another party came in and was immediately seated and served appetizers and drinks, while we sat at the first table available to us, with no silverware, tablecloth, nor dishes of any kind, and without being visited by anyone even to offer us drinks. During that 30 minute wait, I sat nervously, trying to decide what would be my best course of action: bring the neglect to the attention of the three people working there in the front or to walk out angrily. Eventually, a member of the wait staff appeared from the back and moved us to another table next to the door, but from there, he immediately gave us service bend reproach. As much as I was pleased with the service I received eventually, I will not be returning to this restaurant and I would not recommend it to others.

  • Visited December 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Travelsindiinero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

56 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
San Francisco, California
Level Contributor
62 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“Gluten free options and comrades a plus”
Reviewed November 19, 2011

while nothing about the food was exciting or incredible, everything was served with such hospitality it made up for any shortcomings. we did a prix fixe menu for two and everything was served with a smile and warmth (including gluten free bread especially for me). i give an extra star for trying so hard...

  • Visited November 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jonathan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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