The location is great for sightseeing in Madrid's old town. You're steps away from Plaza Mayor and less than a block or two from Puerta del Sol. We really enjoyed being so central and our destination was always a short walk from our room.
The staff here are all very friendly and helpful. Some have a bit of a language barrier and could barely understand English (or, conversely, our sad attempts at Spanish - we tried). We all understood each other eventually, however.
The room itself was a decent size, clean, and looked well kept up. The bathroom is tiny. I'm 5'1 and very petite and it was even difficult for me to maneuver around in there. They also didn't provide any shampoo, which isn't terrible but just good to know when you're packing.
I don't think I would stay at Hostal Santa Cruz again, but for the price and the location we don't regret our stay. If you're booking just know that it's a very very basic place.More
- Free Wifi