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Reviewed June 21, 2019 via mobile

Airport transfer takes over 45mins and driver is rude and careless.
Service at front desk is arrogant and rude.
Room was very small, curtains dirty and cheap decoration.
Room service is not 24hrs and is extremely expensive and very bad food.
The Hilton us a much better option.

Date of stay: June 2019
Trip type: Traveled on business
2  Thank Monsterloco
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Svillalba, Director Comercial at Hotel Axor Barajas, responded to this reviewResponded June 24, 2019

Good Morning

We regret not to have covered your expectations and apologize for any lack of quality during the stayed
Have a great day and Kind Regards

Salvador Villalba
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 21, 2019 via mobile

This is our third stay at this hotel on flights between Morocco and the US. It is clean, convenient and modern. The breakfast is good, although the coffee is skimpy and weak. I am not sure that we will stay there again because the shuttle from the airport is infrequent, meaning long waits after a tiring flight. The room was noisy because it was over the entrance courtyard where guests congregate to smoke and chat into the early hours. The shower floods the bathroom floor because the glass screen is too small. There were also too few thin towels in the bathroom.

Date of stay: May 2019
Trip type: Traveled as a couple
Thank lisahS3939UH
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Svillalba, Director Comercial at Hotel Axor Barajas, responded to this reviewResponded May 22, 2019

Dear Lisah

Greetings from Axor Hotels,

We appreciate your feedback and comments. Feel free to request a room with graden views or at then end of the corridor at your arrival. Shuttle bus runs every 30 minutes from T4, stopping at T2 , T1 and then at our hotel from 6:00 till 00.00) To came to the hotel you do not need to book, for the return trip (hotel-airport) we recommend to book at reception at the check in time. night transfers availables on request

Have a nice evening and Kind Regards

Salvador Villalba
Sales Manager
Axor Hoteles

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Reviewed May 8, 2019 via mobile

We stayed one nigh to catch a flight the following morning. They provide a shuttle to the airport which you reserve the night before. Picked us up right on time. The room was spacious and clean. No complaints.

Date of stay: May 2019
Trip type: Traveled with family
1  Thank JandRlovetotrvl
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Svillalba, Director Comercial at Hotel Axor Barajas, responded to this reviewResponded May 8, 2019



Greetings from Madrid. Thank you so much for you kind recommendation

We are happy to hear you had a lovely stayed with us.

With best regards
Salvador Villalba
Sales Manager.
Axor Hoteles.

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Reviewed May 7, 2019 via mobile

We arrived at the hotel around 12:30AM. Our crew consisted of 8 people. It was my 1st time there.
With a smile I went to the front desk to check in. I immediately noticed that the young woman speaking with me had a horrible attitude. Never smiled, and proceeded to give me the room keys. Gave me a piece of paper with instructions, and asked me if I had any questions.
I said, "yes, where are the ice machines?" She answered that although other hotels in Europe might have it, since most people ask for it, they don't have any. I replied as "no big deal". I thanked her, and left for my room.
I dropped my stuff and went to the bar to get ice before they close at 1AM. Can you believe they told me they had no ice, and the bar was full?
I realized they were not having a good time all around.
Once in the room, I realized there was no AC. I called, and was told to open the windows, because they don't turn it on at night. I said ok. It was a nice night after all.
At around 8 AM I was awaken by people talking in the courtyard below me. There was a lot of people. Some sort of conference going in, and the people were on break. I couldn't sleep. I was on the 2nd floor.
I called the front desk to get a different room, and after being out on hold while waiting for the manager, she told me it was not people, but I had to pack now and go downstairs to get my new key because they needed the room. I agreed, and was downstairs in less than 5 minutes.
Once there, I was told that nobody knew anything about it. While I was to about loose it, the manager showed up (the one I spoke with early on). She gallantly told the others that she has not done the change yet. That's when I just went off. I told them how I felt and left.
The new room was much much smaller, but I didn't care. It was on the 3rd floor and facing an empty field.
I hope you get a better experience. That was on April 30th.

Date of stay: May 2019
Trip type: Traveled on business
Thank Alcides Martin G
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Svillalba, Director Comercial at Hotel Axor Barajas, responded to this reviewResponded May 8, 2019

Good Morning,

We regret the impression you got regarding our staff and hope to have the chance to modify it soon we also apologize for any lack of quality during the stayed.

Have a great day and Kind Regards

Salvador Villalba
Sales Manager

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Reviewed May 7, 2019 via mobile

I am in Madrid at the moment for 2 weeks on business I was hoping to stay at the Axor as I had read some very good reviews on here. Weather has been very warm and hot considering it is the Summer time here , I was hoping to use a swimming pool while I had some down time but when I read that it was only open at the Axor mid June I had to book elsewhere. This is such a pity as the Axor would have been ideal being so close to the shopping mall. May I would consider Summer season so this should be looked at for further as I know this will out off people staying here

Date of stay: May 2019
Trip type: Traveled on business
Thank nc27
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Svillalba, Director Comercial at Hotel Axor Barajas, responded to this reviewResponded May 8, 2019

Greetings from Axor Hotels,

Thanks for your feedback that allowed us to clarify that summer outdoor pool is not open at this time of the year. It may be open at the end of May, we will be happy to wellcome you thenn

Kind Regards

Salvador Villalba
Sales Manager
Axor Hoteles.

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