We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrible service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Compostela Suites Apartments
Ranked #350 of 437 Hotels in Madrid
Reviewed September 4, 2011

I've stayed there for 2 months as I was working in the area and it was convenient. Although the place is quiet far from downtown Madrid( approximately 20 minutes by taxi ) the complex is not too far from a shopping centre, but this is the only thing you get as far as entertainment and dining...It is located in an industrial area far from everything. It could get noisy from time to time and the rooms are not really sound proofed. If you stay for a long term, don't expect the room to be clean as the maid come no more than once a week and do the bare minimum. If you want something more than bathroom tissue and new towels once a week, they will charge you 20 EUR per day. Overall, the rooms are minimal but okay, but the service is just terrible. If you are lucky you find someone that will speak a little bit of english, but the simply don't care and the manager tends to hide or run away anytime a customer has an issue... I will not stay there again.

  • Stayed: August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank dubmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (457)
Traveler rating
Traveler type
Time of year
Language

87 - 93 of 457 reviews

Reviewed August 28, 2011

Just wonderful! Clean rooms, quiet, good/ helpful service. Sadly, we only stayed here for one night and it was just the best! I highly recommend this hotel to whoever wishes to stay in Madrid.

  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank BrunoAlex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2011

Staying at Compostel Suites was the worst experience I ever had in my life !
The hotel is runned on minimum and the prices ar set to maximum. The service is terrible, most of the staff do not speak english at all and on top of that are unhelpfull and rude.
It is very noisy , feels like you´re staying inside your neighbours apartment (walls made of paper! ) step your walls up !
The internet (Wi fi) is very slow when it actually works.
Compostela Suites offers a shuttle service free of charge but it only runs when the driver feels like driving it with a huge gap (siesta of course lazy spanish people! ) from 12:30 til 19:00
If you need a Taxi Compostel Suites will charge you extra for it so you are better off walking 100 m from the hotel and catch a cab there.
3% extra if you pay with credit card
they make you pay for your own light bulbs (if they brake of course)

I payed 500 euros for deposit and during the end of my stay unfortunately my refrigerator broke down and of course they don´t give you your deposit back, for what ever reason they will make it up.

This hotel is a NO GO !

  • Stayed: May 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank traveler187514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2011

At first impression the hotel is really nice, we don't demand a lot for a kitchenette but it would have been better if there is a kettle. Cleanliness is superb, and love the idea of having fast internet connection in your room...but what made me leave just 2 (or would leave 2.5) stars was the service...For some reason the receptionist forgot to provide us the card that will turn on the electricity for our unit, and it took time for them to figure out what i was asking when i talked to the receptionist about the (card/key). Considering that they market their hotel as having multilingual staffs. The walls are paper thin so you could really hear the sounds from the hall way, bad for someone who is staying with bunch of teenagers/ students who are yapping all the time or people who are drunk or small children playing. Another thing that really really pissed me out of my wits, the rude housekeepers who keep on knocking in our doors even though we put the "do not disturb" sign, they knocked on our doors 3 times! To the point that i have to call the receptionist and confirm them that we are leaving just right before the check out time. it would have been a very nice stay but having the pesky housekeepers just way too much for me. Not really coming back. Rather stay to another hotel where you feel really welcome and not being bullied by the housekeepers.

  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Emjoyran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2011

It is an excellent and price value lodging near Madrid airport or Alcalá de Henares.
Appartments do have everything they need to be full equipped.
Breakfast is very simple but sufficient in size. Swimming pool is open on summer and Wireless internet is very speedy.

  • Stayed: March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank miguelgarcialop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 15, 2011

I was there for a 2 Days...But I wished to stay more. A little apartment WITH EVERYTHING YOU NEED, all things you need to live Confortable. And the only convenient thing was to far from a Subway. But its close to a Buss Station. BY the way GOOD 5 stars for the internet WIRELESS working like a broadband or cable very good and is FREE...

  • Stayed: February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MessiahAron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2010

Although I had planned to fly to Palma I ended up in Madrid so simply needed a bed near the airport. The booking was done for me while I was airbourne from London so I had no idea what to expect. Overall I would have to say it all seemed a bit odd. There are 4 apartment buildings set around a large swimming pool and the 'reception' looks like some sort of security post. The staff however are friendly enough. The whole place looks and feels like you're in the middle of Slough Trading Estate but to be honest it was great. A brilliant little apartment with everything you need and under 50 quid, a bargain. Don't expect a quick ride to the airport though as the courtesy bus visits all the terminals which can take an age as the airport is so vast. Still, at least it's free.

  • Stayed: December 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank felixgunn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Madrid hotels
San Blas
Tryp Madrid Airport Suites
Tryp Madrid Airport Suites
#361 of 437 in Madrid
503 reviews
Airport / Barajas
Senator Barajas Hotel
Senator Barajas Hotel
#398 of 437 in Madrid
195 reviews
Show Prices
Show Prices
Show Prices
San Blas
Axor Feria Hotel
Axor Feria Hotel
#155 of 437 in Madrid
1,525 reviews
Hotel Nuevo Boston
#177 of 437 in Madrid
1,602 reviews
Show Prices
Show Prices
Show Prices

Been to Compostela Suites Apartments? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Compostela Suites Apartments

Address: Calle Maria Zambrano 4, 28027 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #350 of 437 Hotels in Madrid
Price Range: $59 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Compostela Suites Apartments 3*
Number of rooms: 428
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Agoda, Expedia, Booking.com, Travelocity, TripOnline SA, Hotwire, Orbitz, Cancelon and getaroom.com so you can book your Compostela Suites Apartments reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Compostela Suites Apartments Hotel Madrid

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing