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“Good hotel, shame about the staff and location”
Review of Hotel Nuevo Boston

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Hotel Nuevo Boston
Ranked #148 of 442 Hotels in Madrid
Reviewed June 16, 2013

This is a nice, modern, clean hotel with good sized rooms and quality, functional facilities, including the ensuites. Breakfast was average; adequate to set you up for the day ahead at the nearby convention centre. But its not all good - the staff are generally unfriendly to the point of being rude, unhelpful, inefficient and condescending. The reception staff and restaurant waiters were particularly bad. Everything seemed to be an effort. Customer service seems to be an alien concept here. Don't expect a smile from any of the staff. Also, while the hotel is convenient for the convention centre (a 10 minute taxi ride away), its a long way from the city centre and not even close to a metro station.

Room Tip: 2nd floor away from the restaurant below.
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  • Stayed: June 2013, traveled on business
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1  Thank Muskman1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 16, 2013

Spacious room with a very good bed. Clean. Free Wi-Fi , a little slow. Parking was included on the reservation.Most of costumers use this hotel to goand came from airport. Besides all the daily movent, no noise at rooms.

  • Stayed: June 2013, traveled on business
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Thank Ped M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2013 via mobile

Ultramodern decor and spacious, comfortable rooms are the highlight of this hotel - not to mention an excellent restaurant with good food and wine, and outside is a beautiful, crystal clear pool with a helpful attendant. Very relaxing place with everything you need to enjoy time near the airport for business or catching a flight. It's not near the tourist sites but a 20 minute cab ride would get you to Old Madrid if you have time for sightseeing.

  • Stayed: June 2013
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Thank Hank F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2013

Stayed 1 night at Nuevo Boston prior to my flight back to Canada. For the price I paid ($77 cdn) including breakfast - I was very pleased with my lovely, modern, luxury room. After spending a couple of weeks touring Spain staying in the standard smaller rooms, when I walked into my room at Boston Nuevo, I more room than I knew what to do with! Very spacious, well appointed with a small fridge, flat screen with numerous english channels, safe, comfy bed with good linens, large soaker tub, bidet and full marble bathroom.
The free shuttle to and from the airport fit well with my travel plans. I arrived back to Madrid by train and took the Airport Shuttle from Atocha to the Madrid Airport. At the airport I used a pay phone to phone the hotel for shuttle pick up. Be aware that you MUST phone for shuttle pick up. Another bonus is that on the weekends the hotel also has a free shuttle to downtown Madrid. Excellent services.

Room Tip: My 1st room was on the ground floor and there was no WIFI. Was switched to a room on the 4th floor...
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  • Stayed: May 2013, traveled solo
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Thank MissyGryphon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 9, 2013

I have just left from Madrid and this hotel is probably in the worst possible place to stay. It is far from everything and only a bus goes to this location. The hotel itself is pretty nice, but since it is so far out of the way from everything it would be worth it to find a better location.

  • Stayed: June 2013, traveled as a couple
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2  Thank Kim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2013

I used Tripadvisor in putting together two great trips to Europe. The reviews were incredibly helpful, and I feel it’s only right to share our experience, so others can use it as well in planning their trip to Spain.

Hotel Nuevo Boston is a great place! Clean, modern, and convenient to the airport. The staff was friendly and helpful. We stayed here 3 different nights on our recent trip to Spain. I love the free shuttle to & from the airport, it saved us a lot of money in Taxi’s. The also do a shuttle run into the heart of Madrid for free. The food at the restaurant is actually very good, and the waiter we had was great. They do a very good Sangria at the bar, and I had a great hamburger. I would definitely stay here again!

Stayed: May 2013, traveled with family
1  Thank MilesUnderMyFeet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

Although we only stayed one night the hotel was excellent, the staff were so helpful and the rooms we delightful. Value for money exceptional!

Although the hotel is listed as four star I would be very happy to spend longer here. It was spacious and very well appointed. The free shuttle bus to the airport was a boon!

  • Stayed: May 2013, traveled as a couple
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Thank DavidJM720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Nuevo Boston

Address: Avenida Aragon 332, 28022 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#34 Best Value Hotel in Madrid
#37 Romantic Hotel in Madrid
#39 Family Hotel in Madrid
#70 Business Hotel in Madrid
#104 Luxury Hotel in Madrid
Price Range: $76 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Nuevo Boston 4*
Number of rooms: 162
Official Description (provided by the hotel):
Stay in the Nuevo Boston Hotel, a hotel near Adolfo Suarez Airport of Madrid-Barajas and near IFEMA specialised in leisure and business trips to the capital. We are a modern design and urban hotel with original details, a personalised attention and a quality service. ... more   less 
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Also Known As:
Husa Nuevo Boston Madrid
Husa Nuevo Boston Hotel

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