I had similar experience with "Frac" posted on March 07.
I contacted this hotel for a shuttle bus when I arrived the Madrid airport. A lady from the hotel answered me that we will send a shuttle in 20 min even I did not make a reservation for the shuttle. I was waiting for the shuttle for 30 min, but it did not appear, so I called the hotel again, and different lady, who is a manager of reception, picked up and said that we do not have your reservation! I explained her the situation, and she said that we will send you the shuttle in 20 min, so I was waiting for another 30 min, but did not come!! I called again, and the same lady manager picked up, and she said that we will send you right away. After an additional 20 min (total 30+30+20=80 min), the shuttle finally came, but no apology at all. I complained the situation to the lady manager after arriving the hotel, but she said that we had many passengers and needed to pick them up at the airport (of course, no apology from her at all). It takes for about 10 min from the airport, and I did not see the shuttle passed by in front of me even one time while I kept waiting it at right place for all the time!! I fed up to talk with her anymore after hearing such poor execute.
She also gave me unexpected service about an a address on receipt at the same time of my check-in. When I requested her to prepare the receipt under company name and address (because I stay for business trip from outside Europe), but she said that we need your company number (something like VAT number?), otherwise we issue under your personal address. I do not know what it was or what she was talking about. I have traveled a lots of European continues, but it was first time to hear such thing. Anyway, I did not have/know such number because I am just one of employees from small company located outside Europe, as well as my company closed due to weekend. Even though I explained her the situation, she did not listen or accept my request at all. At a date of my check-out, I requested a man from the front desk to issue a receipt under company name and address, he did it right away without asking me such a number at all.
Overall, my room and the restaurant were very clean and comfortable with this price range, as well as peoples were very nice and friendly except a lady manager at the front desk. I hope that hotel listen my really bad experiences and improve such services as soon as possible.
- Official Description (provided by the hotel):
- Hotel Maydrit, inaugurated in summer 2008, is a modern, functional 4-star hotel with a privileged location in Madrid, between Barajas Airport and IFEMA fairgrounds, one of the busiest commercial areas in the northeast of Madrid. Well-connected to the city center by road (A2 & M40) and Metro, Hotel Maydrit is your best choice to spend a few days in the capital of Spain.Free Shuttle to the airport 24hrs and swimming pool open in summer ... more less
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- Also Known As:
- Maydrit Hotel Madrid