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“smelly”

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Petit Palace Plaza Mayor
Ranked #91 of 440 Hotels in Madrid
Certificate of Excellence
Reviewed November 27, 2012

the reception area and the first 2 rooms we were offered all smelt of sewerage. the hotel clearly has a problem with the drains.

the hotel is small, modern and clean, no bar and lacks space at reception. excellent location but all this pails into insignificance because of the dreadful smell. bedrooms modern and roomy

  • Stayed: November 2012, traveled as a couple
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Thank ed d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria G, Gerente at Petit Palace Plaza Mayor, responded to this reviewResponded December 5, 2012

Dear Mr.

We would like to thank you for taking the time to send us your comments about your stay in our hotel. We really appreciate all comments and truly believe that that they help us to improve our services.

We are very happy that you were happy with the location, decoration and the cleaning services of our hotel and we hope that you found the treatment from our staff to be friendly and courteous.

We do apologies for the inconveniences caused by the plumbing system that was accentuated by the rainy weather we were experiencing at the time of your visit.

We hope to see you again during your next visit to Madrid.

Best regards
Prado Nombela Barroso
Hotel Manager

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324 - 330 of 993 reviews

Reviewed November 19, 2012

Clean, modern, well located, good breakfast. Absolutely worth the money!
My family and I stayed in this hotel in may 2009 for 4 days. We had a great time. Especially the location of the hotel is superb, very close to the city-life of Madrid.

  • Stayed: January 2012, traveled with family
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Thank Snarf1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria G, Gerente at Petit Palace Plaza Mayor, responded to this reviewResponded November 25, 2012

Dear Reviewer

Thank you for your wonderful review of our Hotel Petit Palace Mayor .We are delighted to read such a gleaming report of our service and facilities .

Our team are delighted that you enjoyed their service and look forward to welcoming you back again.

Kindest regards

Hotel Manager
Prado Nombela Barroso

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Reviewed November 8, 2012

This was our second time to stay here.
The location is excellent.
Jessica the receptionist was the friedliest I have ever met anywhere and so helpful.She spoke English fluently.
We were happy with our double room as it was on the 1st floor so she gave us the choice of a twin room on the 4th floor.
Thank you!
The showers were brilliant!
The only thing we didnt like was at breakfast it took forever to make a pot of tea, the water heater would only heat a small cup at a time.

  • Stayed: November 2012, traveled as a couple
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Thank Bodytoner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria G, Gerente at Petit Palace Plaza Mayor, responded to this reviewResponded November 12, 2012

Dear Reviewer,

Thank you for your wonderful review of our Hotel . We are delighted to read such a gleaming report of our service and facilities from one of our regular guests.

And we appreciate your comments and thank you for giving us the opportunity to improve through your opinion .

We hope to see you again soon at one of our hotels.

Kindest regards

Prado Nombela Barroso
Hotel Manager

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Reviewed November 7, 2012

Located two minutes walk from the square and not obviously placed. The staff were friendly and very helpful, although they seemed a bit cramped behind the tiny reception desk. The family room we had was excellent, a good size for two adults and children aged 11 and 8, clean and with good bunk beds. All the amenities were in good working order with the exception of the air conditioning. The wi fi and lap top in the room were a great bonus as it meant that the children were entertained when we were in the room. They had no trouble whatsoever operating the system! There is a night time only taxi rank outside and they, like every other city I know, think they can be as noisy and as objectionable as they like. All in all, a very comfortable small hotel, ideal if you are spending most of your time out viewing the sights of Madrid. It is basically a great place to sleep and the price reflects it. Good value for money. As I said, if you are there to see Madrid and are happy to be out most of the day and return to a comfortable bed and room, then this hotel is fine.

  • Stayed: October 2012, traveled with family
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2  Thank travellingred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria G, Gerente at Petit Palace Plaza Mayor, responded to this reviewResponded November 12, 2012

Dear guest;

Thanks to inform to our staff and to Tripadvisor user´s about your stay and experience in Petit Palace.

Remind you we have other hotels with the same good location in Barcelona, Valencia, Málaga, Sevilla, Salamanca, Bilbao, Getxo, and as you know here in Madrid

We are very happy that you enjoyed your stay with us.

We do hope you find the time to return to Madrid and stay with us again, you will be very welcome!

Prado Nombela Barroso
Hotel Manager

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Reviewed November 3, 2012

arrived on a sunny afternoon with my family. the chekin was easy and quick we got our rooms next to each other. needed hot water for the kid which was easy to get from the coffee machine all day.
The only problem we faced was by govt rule from October all hotels have to have their heater started in central system.
well rooms were nice n clean very modern. breakfast was amazing.
hotel is very well located near all restaurants and near by shopping area .
all over a good experience if i visit Madrid again i will stay there

  • Stayed: October 2012, traveled with family
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Thank gsvij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beatriz C, Departamento de Revenue at Petit Palace Plaza Mayor, responded to this reviewResponded November 4, 2012

Dear guest,

Thank you for your very complimentary review of Petit Palace Mayor . Our team are delighted that you enjoyed their service and look forward to welcoming you back again.

Kindest regards.

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Reviewed October 21, 2012

Loved this hotel. Great location, great breakfast, good sized room, fantastic shower. The only issue was that there were no tea/coffee making facilities in the room. Tried to ask at reception if a kettle was available as had my own tea bags. The lady on reception tried to help but I obviously didn't make myself clear as she provided me with a tea pot with boiling water! Plenty of places nearby to eat and drink and would especially recommend the market across from the hotel. Would avoid some of the places in Plaza Mayor as they are not good value for money.

Stayed: October 2012, traveled with friends
1  Thank Karencorrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beatriz C, Departamento de Revenue at Petit Palace Plaza Mayor, responded to this reviewResponded November 4, 2012

Dear Reviewer

Thank you for your TripAdvisor comments and also staying with us while visiting Madrid

All the staff works hard in the hotel to ensure the majority of our guests have an enjoyable stay.
Kindest regards

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Reviewed October 19, 2012

A deceptively small and simple façade tucked between two adjoining buildings and almost easy to miss, houses a neat, efficient hotel ideal for tourists who want to walk around Madrid’s landmarks. The hotel is bang opposite Plaza Mayor (as the name suggests), and walking distance from Puerto del Sol, the Prado and, at a stretch, Retiro Park.

The lobby is almost non-existent, and the rooms are basic, with no view to speak of. But the Desayunos (breakfast buffet) offers a good spread which gives you a great start to the day. Whole and sliced fruit, cold cuts, cheeses galore, olives, nuts, sausages and bacon, eggs, creamy baked patatas, muffins and cakes, croissants and rolls, cereals and milk, juices, tea, coffee, butter and preserves. A sweet lady bustles about topping up the servings single-handedly.

All in all, it’s a great location, with a helpful staff. – while it does everything right, it doesn’t have the ambience or the flair of a world city hotel. I’d rate it 5 out of 10.

  • Stayed: August 2012, traveled with family
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Thank sangs31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beatriz C, Revenue Manager at Petit Palace Plaza Mayor, responded to this reviewResponded November 4, 2012

Dear guest

Thanks to inform to our staff and to Tripadvisor user´s about your stay and experience in Petit Palace Mayor.
We are very happy that you enjoyed your stay with us .
We are so glad you enjoyed your stay and would like to let you know you will always be welcome to come back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Petit Palace Plaza Mayor

Address: Calle Mayor 46, 28013 Madrid, Spain (Formerly Petit Palace Mayor)
Location: Spain > Community of Madrid > Madrid > Centro
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#43 Family Hotel in Madrid
#99 Business Hotel in Madrid
Price Range: $107 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Petit Palace Plaza Mayor 3*
Number of rooms: 64
Official Description (provided by the hotel):
This boutique hotel is next to Madrid's Plaza Mayor and 5 minutes walking from the Royal Palace and Puerta del Sol. It's centrally located, with Opera Metro Station 200 metres away. The Prado Museum and Retiro Park are a 5-minute Metro trip away. All of the modern and stylish rooms at the Petit Palace are equipped with a flat-screen TV with satellite channels, hydromassage shower, free Wi-Fi and an iPad can be provided on request. A buffet breakfast is served daily in the breakfast room, set in an authentic 19th-century wine cellar. The hotel offers guests the free use of bicycles. The market of San Miguel is opposite the hotel. Here you can taste a variety of typical Spanish products. ... more   less 
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Also Known As:
Petit Palace Mayor Madrid

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