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Reviewed March 17, 2019

Our flight into Madrid was 2 1/2 hours late. Our driver, Andres Mendez called me when we landed to let us know he had kept up with our flight status and he was waiting outside of customs for us. That took a worry off my shoulders before we left the airport. Andres spoke excellent English and besides driving us to our hotel, gave us a map of the city, water to drink, and gave us a number of tips and suggestions about Madrid. This made a great start to our trip to Madrid.

Date of experience: March 2019
Thank G1249HLjamesc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2018

In August 2018, we booked the Toledo 8 hour private tour with this company for $925 for four people. What we received was nowhere near worth the cost. We felt VERY RIPPED OFF so we will post a review describing our experience.

Our tour guide was very knowledgeable. He was very nice, and he spoke English well. He had a lot of information about all areas we were in, which was very helpful and appreciated. However, we felt that he took too way too many opportunities to take a break and leave us alone to explore sites. He would walk us to a location, and then tell us to go by ourselves, which we did not like and did not appreciate. We were paying for a full day private tour with a guide, not for a driver.

For example, on the way to Toledo, we told our guide we'd like to see the Jewish Quarter and if there is a synagogue, we'd like to visit. When we got there, he walked us to the first synagogue, and told us to go inside ourselves and look around, that it would take about 30 minutes. He did not offer to go in with us and did not go in. I was unsure if he would have to pay to enter and that was why he was staying back, so I did not push the issue. We toured that synagogue for about 30 minutes, then he walked us to the next one. While walking between sites, he did give commentary and information on the areas. However, when we got to the 2nd synagogue, which was also a museum, he again left us alone and said it would take about 45 minutes. He did not go in with us to this site, either. There was no one in either site doing tours, so we had to walk ourselves, or buy the audio guide.

We spent 45 minutes there and came out to meet Our guide. He then told us he would walk us to a place for lunch, and after lunch we should go to the cathedral, and then have free time to shop on our own. He brought us to the restaurant and it was 1:15 pm. He told us he'd meet us at 4:45 pm. We were very, very surprised that he left us for another 3 1/2 hours on our own. We did not even enter the cathedral, as it would have cost close to 40 Euros for the four of us, and without a guide, we felt that was not worthwhile.

On the way back to Madrid, because I felt we didn't really get much out of this and because we left Toledo early (around 4:30), we asked him to drive us to some sites in the city. He said he'd go through a nicer area of town, and then to the bull ring. When we got to the bull ring, he described it, then told us we could walk around there on our own and take pictures, which we did.

Again, we were paying for a tour and guide, which is what was described on Viator. But this “guide” was leaving us to do a lot on our own. In fact, between the two synagogues, lunch, the cathedral, and shopping, we were without our guide for 4 hours 45 minutes of our 8 hour tour. Over half of the time. I felt that we were taken advantage of and did not get what we paid for.

We emailed In & Out Tours Madrid to let them know we were unhappy. They responded that the description of the tour may have led us to believe we should have a full day guide, but that it was a mistake that he'll correct for the future. No offer to compensate us for an overpriced driver for the day. WE DO NOT RECOMMEND THIS TOUR OR THIS COMPANY.

Date of experience: August 2018
1  Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andres F, Manager at In & Out Madrid Tours, responded to this reviewResponded August 28, 2018

Dear Mr. Michael,

Once again thank you for your feedback, it helps us to improve our services.
As mentioned in the mail we sent you, the description of driver/guide must have led you to think there was a tour guide with you all day, but to clarify this, the description and information of the tour itself was very clear there was no licensed tour guide included and that the driver will take you to the places you choose to see and explain you what is about. Your driver/guide fulfill his duties during the tour as you mentioned perfectly in your comments above "Our tour guide was very knowledgeable. He was very nice, and he spoke English well. He had a lot of information about all areas we were in, which was very helpful and appreciated." As a private tour he showed you the locations you was interested in (that´s why you pay more for a private tour than for a group tour with more tourists).
We wish you had taken the chance to inform us during the tour about your disappointment so we could have done something.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2018

Magnificent experience. This was our best guided tour. I mean, we were really guided person-to-person throughout the whole Toledo city with all the history and details of everything. We had time to see all the main attractions, had la very nice lunch, and actually walk a lot through the beautiful historic city.

Date of experience: July 2018
Thank 59eugeniom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andres F, Manager at In & Out Madrid Tours, responded to this reviewResponded August 20, 2018

Dear customer, Thank you for your review, hope you had a great time and see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2017 via mobile

I had my baby with me during the tour and our guide, Andres made it very comfortable and convenient. We were able to thoroughly enjoy the tour of the city and he made it so much more convenient for us by dropping us off as close as possible to the sights. We also loved the restaurant recommendations. Still thinking about the yummy food we had in Madrid. Even my little one had a good time, she warmed up to Andres quickly and was tickling him! Thank you for the tour. We recommend to everyone, even parents with babies or little ones.

Date of experience: July 2017
Thank Farah I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2017

Imagine walking out of your hotel and a Vintage Volkswagen is waiting for you and your party with a table set up with assorted hams, cheeses, crackers and drinks. WOW that’s how our tour started. In and Out was nothing short of fantastic. Andres, our guide for our 3 hour tour, was exceptional. He spoke throughout the entire tour about what we were seeing giving us the history and sharing stories. We drove around Madrid and saw a lot of the highlights we had mentioned we wanted to see. He was extremely thoughtful, knowledgeable, accommodating and courteous. We even received a framed picture the next day to highlight our memorable tour. I highly recommend this service and hope you can enjoy the same remarkable experience that we will not soon forget!

Date of experience: April 2017
Thank ricfarm50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andres F, Gerente at In & Out Madrid Tours, responded to this reviewResponded April 27, 2017

Dear Ricfarm50, Thank you for booking the tour with us, it was a pleasure have you onboard and show you the city. I am happy you liked the surprise we left for you in the hotel. Regards, Andres.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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