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All reviews business trip business purposes comfortable room minutes walking metro station bathtub
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12 - 17 of 1,408 reviews
Reviewed July 3, 2019

Air conditioning rather bad; the girls at front desk really useful but reception was really crowded attending a group of tourists. The decoration was good a normal 4 star hotel; not the best in Madrid

Date of stay: June 2019
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank JordiTakeda
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Félix L, Director General at Occidental Castellana Norte, responded to this reviewResponded July 10, 2019

Dear Jordi,

The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review

We are very sorry to hear that you experienced some issue with our bedroom A/C.

Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Yours faithfully,



Félix López Pérez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2019

Fits the bill as a 4-star hotel. Room is so spacious and the bed is so large that you can roll around it many times! Loads food varieties for breakfast. 10 mins walk to Metro. Staff were polite. Will defo come again!

Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank DayTrip36837586180
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Félix L, Deputy Manager at Occidental Castellana Norte, responded to this reviewResponded June 24, 2019

Dear Guest,

Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.

We also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds.

We hope to welcome you back to our hotel in the near future for yet another great stay.

Best wishes,

Marina Solanas Montero
Deputy Manager

#BarceloStories @barcelohotelsresorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2019

Was in Madrid for leisure reasons - to see football - similar I'd imagine to many trips to the city throughout the year. I picked this hotel based on good reviews and I wasn't disappointed. It's clean, spacious, with an excellent breakfast selection and very friendly and helpful staff throughout. Only negative is that it is quite far from the city centre. Ten minute walk to the nearest metro/train station and half an hour into town from there. But that is not the fault of the hotel and you certainly get better value for money for being that bit further out. It's also very close to the airport. I would definitely return.

Date of stay: June 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Mark F
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Félix L, Deputy Manager at Occidental Castellana Norte, responded to this reviewResponded June 17, 2019

Dear Guest,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Castellana Norte hotel and are delighted to read that we were able to match your expectations.

We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Barceló.

Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.

We hope that your experience at our establishment will create many fond memories for you to look back on.

Best regards,

Marina Solanas Montero
Deputy Manager

#BarceloStories @barcelohotelsresorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2019

excellent will recommend to anyone very closed to Airport, super clean, new all around new rugs, new bedding, lots of TV channels, super comfortable shower, bidet , great breakfast.
Shopping Center within walking distance. Staff very nice.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank Escape731630
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Félix L, Deputy Manager at Occidental Castellana Norte, responded to this reviewResponded June 11, 2019

Dear Guest,

Thank you for the great feedback of your recent holiday experience at our Occidental Castellana Norte; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

I went ahead and shared your review with our team so they could get a sense of the impact they are having with our guests thus far and everyone was excited to hear your lovely remarks.

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Best regards,

Marina Solanas Montero
Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2019

I spent one night at the Occidental and was lucky enough to be selected as the VIP guest for the day resulting in a few extra perks. The room was spacious, clean, comfortable and very modern. The staff were friendly, professional and helpful, even assisting me with finding my way to a nearby office. The hotel is well located in the North of Madrid and I was able to obtain an Uber in less than a minute at 8pm on a Thursday night (no mean feat). Breakfast was delicious and mix between continental and traditional Spanish. All my needs were not just met, but exceeded. I don't speak Spanish at all but felt well understood and completely at ease. I only wish my stay had been longer to make better use of the facilities.

Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank Shanelle R
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Félix L, Deputy Manager at Occidental Castellana Norte, responded to this reviewResponded June 10, 2019

Dear Guest,

Thank you very much for such a positive review of your stay.

Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours.

Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

Lastly yet importantly we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel

Thank you again for your great feedback, and we hope to welcome you back again for another stay here in Occidental Castellana Norte Hotel very soon.

Best wishes,

Marina Solanas Montero
Deputy Manager

#BarceloStories @barcelohotelsresorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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