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All reviews business trip business purposes comfortable room minutes walking metro station bathtub
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13 - 18 of 1,404 reviews
Reviewed June 13, 2019

Was in Madrid for leisure reasons - to see football - similar I'd imagine to many trips to the city throughout the year. I picked this hotel based on good reviews and I wasn't disappointed. It's clean, spacious, with an excellent breakfast selection and very friendly and helpful staff throughout. Only negative is that it is quite far from the city centre. Ten minute walk to the nearest metro/train station and half an hour into town from there. But that is not the fault of the hotel and you certainly get better value for money for being that bit further out. It's also very close to the airport. I would definitely return.

Date of stay: June 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Mark F
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Félix L, Deputy Manager at Occidental Castellana Norte, responded to this reviewResponded June 17, 2019

Dear Guest,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Castellana Norte hotel and are delighted to read that we were able to match your expectations.

We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Barceló.

Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.

We hope that your experience at our establishment will create many fond memories for you to look back on.

Best regards,

Marina Solanas Montero
Deputy Manager

#BarceloStories @barcelohotelsresorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2019

excellent will recommend to anyone very closed to Airport, super clean, new all around new rugs, new bedding, lots of TV channels, super comfortable shower, bidet , great breakfast.
Shopping Center within walking distance. Staff very nice.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank Escape731630
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Félix L, Deputy Manager at Occidental Castellana Norte, responded to this reviewResponded June 11, 2019

Dear Guest,

Thank you for the great feedback of your recent holiday experience at our Occidental Castellana Norte; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

I went ahead and shared your review with our team so they could get a sense of the impact they are having with our guests thus far and everyone was excited to hear your lovely remarks.

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Best regards,

Marina Solanas Montero
Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2019

I spent one night at the Occidental and was lucky enough to be selected as the VIP guest for the day resulting in a few extra perks. The room was spacious, clean, comfortable and very modern. The staff were friendly, professional and helpful, even assisting me with finding my way to a nearby office. The hotel is well located in the North of Madrid and I was able to obtain an Uber in less than a minute at 8pm on a Thursday night (no mean feat). Breakfast was delicious and mix between continental and traditional Spanish. All my needs were not just met, but exceeded. I don't speak Spanish at all but felt well understood and completely at ease. I only wish my stay had been longer to make better use of the facilities.

Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank Shanelle R
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Félix L, Deputy Manager at Occidental Castellana Norte, responded to this reviewResponded June 10, 2019

Dear Guest,

Thank you very much for such a positive review of your stay.

Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours.

Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

Lastly yet importantly we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel

Thank you again for your great feedback, and we hope to welcome you back again for another stay here in Occidental Castellana Norte Hotel very soon.

Best wishes,

Marina Solanas Montero
Deputy Manager

#BarceloStories @barcelohotelsresorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2019

I needed a place to stay during the Champions League Final. Though the hotel jacked up their rates 2-3X normal, it was less than other hotels in the city.
Comfortable bed and comfortable room
Room was designed nice, but all of the furniture and fixtures were cheap and not well maintained (rips in chairs, delaminated desk, etc).
The staff was great
The location of the hotel isn't ideal for going back and forth to the center of Madrid via public transport

Date of stay: May 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Fearless38131833761
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Félix L, Deputy Manager at Occidental Castellana Norte, responded to this reviewResponded June 10, 2019

Dear Guest,

Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Castellana Norte. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

I went ahead and shared your review with our team so they could get a sense of the impact they are having with our guests thus far and everyone was excited to hear your lovely remarks.

Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Barceló hotel that can make all your holiday wishes come true.

Best regards,

Marina Solanas Montero
Deputy Manager

#BarceloStories @barcelohotelsresorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2019

Charged 500 euros a night for a room that is this week advertised for 75 euros because i am a football fan. Shocking. Please boycott this hotel chain as they are legal thieves and should be stopped from being able to do this to normal hard working people.

Date of stay: May 2019
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
Review collected in partnership with Barcelo Hotels & Resorts
Thank Jet555714
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Félix L, Deputy Manager at Occidental Castellana Norte, responded to this reviewResponded June 12, 2019

Dear guest,

Although we are quite dismayed by the content and tone of your review and lament the impressions you were left with when staying among us, we would like to take this opportunity to clarify that in any destination, the reason for rates increase is the direct relation between supply and demand, when the demand is outpaced by the availability of rooms, room rates increase automatically in any hotel, as this was the case for all available venues during the final of the Champions League in Madrid. Please know that the relation between supply and demand is globally applied in any business available in respect to price increase, this being an airfare, a hotel room, or any limited-edition product.

Again, we regret your disappointment and recommend for future occasions and whenever it is possible, that you book your venue in advance to be able to benefit of better prices.

Kind Regards,

Marina Solanas Montero
Deputy Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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