We booked the Christmas Package at the Rock, having previously stayed there for Christmas several years ago, and wanting to repeat the experience. At that time we were told that the hotel would be undergoing a major refurbishment (desperately needed) and we were looking forward to staying in the updated and refurbished hotel.
We were among the unfortunate ones who travelled on Easyjet on XMAS eve from Gatwick, and should have been at the Rock before 12 noon, but due to the storm and issues at Gatwick and diversion to Malaga, we arrived around 2:30am Christmas Day. The reception staff were lovely and had set aside our Xmas eve dinner as requested, which we ate on arrival.
But the rest of the time the restaurant staff were slow and surly, at breakfast and for all of the XMAS meals, and gave the impression that they did not want to be there. Mind you most of them were very old which could account for the slowness, except for one young blonde waitress who did her best to make up for the rest of the team. The hotel did not seem that full, yet I had to ring several times to get the maid to do our room, which was not cleaned to the previous standard. Perhaps they were short-staffed due to the XMAS period, however, considering the cost of the XMAS residential package, you would think they would have got in extra staff to ensure standards were met.
The Rock needs to up its game and get on with the refurbishment of the hotel and the restaurant staff, I had been looking forward to this holiday for months and felt very let down.
- Official Description (provided by the hotel):
- The Rock Hotel's 1930s origins are evident in the subtle colours and timeless decoration combining an element of the colonial with more contemporary touches. Ideal for business or leisure, the hotel offers complimentary wifi and smartly designed work or rest areas. The soul of the Rock Hotel lies in its charming decor and friendly and accommodating staff. Bedrooms are elegant and refined and offer the ultimate in comfort. The spacious windows and balconies let the Mediterranean sunlight in and provide breath-taking views of the Bay and Straits of Gibraltar. Each room offers its own unique welcoming atmosphere to make you feel at home. Guests begin the day with a hearty breakfast in the elegant Restaurant and Wisteria terrace. Later in the day, a modern style lunch is served followed by fine dining in the evening. The stylish and sophisticated surroundings are enhanced by the flavours of Mediterranean and Moroccan cuisine as well as the carefully selected wine list. The Lounge Bar is the perfect place to enjoy a coffee, afternoon tea, cocktail or delicious snack, paired with one of the most impressive views of the world - where Europe meets Africa - the bar is open as from 12 noon till midnight. Errol Flynn, Alec Guinness, Andres Segovia and Winston Churchill are just some of the famous names that appear in the historical guest books. ... more less
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- Also Known As:
- Gibraltar Rock Hotel
- Rock Gibraltar