We were quite sad to have noticed a decline in the customer service in this hotel. Don't get me wrong yes the views are outstanding, the reception staff are welcoming and the rooms are lovely and clean but I have to say that a lot of the staff are very slow and tired looking.
This is our sixth stay at the hotel and always enjoy coming to meet the staff we have got to know over the years. George on reception and Sergio are great people always friendly and very professional. They always make you feel welcome. However I must say that the breakfast staff need an injection of power to speed them up! One morning we were stood so long waiting to be seated that we just found a table ourselves. We were not even acknowleged by staff who walked past us whilst standing there like lemons! This particular morning it was bad in there. People were having to ask for spoons bowls etc and were getting frustrated with the length of time it was taking to get a tea or coffee. Some of the staff in there spoke no or very bad english which is surprising when the clientele of the hotel is 70% British. Surely you make sure the staff can communicate with guests.
I expect once the renovations have taken place it will make the hotel more appealing but I would advise to update the bar/bistro menu and also gee up the staff to make them more professional and welcoming.
- Official Description (provided by the hotel):
- The Rock Hotel's 1930s origins are evident in the subtle colours and timeless decoration combining an element of the colonial with more contemporary touches. Ideal for business or leisure, the hotel offers complimentary wifi and smartly designed work or rest areas. The soul of the Rock Hotel lies in its charming decor and friendly and accommodating staff. Bedrooms are elegant and refined and offer the ultimate in comfort. The spacious windows and balconies let the Mediterranean sunlight in and provide breath-taking views of the Bay and Straits of Gibraltar. Each room offers its own unique welcoming atmosphere to make you feel at home. Guests begin the day with a hearty breakfast in the elegant Restaurant and Wisteria terrace. Later in the day, a modern style lunch is served followed by fine dining in the evening. The stylish and sophisticated surroundings are enhanced by the flavours of Mediterranean and Moroccan cuisine as well as the carefully selected wine list. The Lounge Bar is the perfect place to enjoy a coffee, afternoon tea, cocktail or delicious snack, paired with one of the most impressive views of the world - where Europe meets Africa - the bar is open as from 12 noon till midnight. Errol Flynn, Alec Guinness, Andres Segovia and Winston Churchill are just some of the famous names that appear in the historical guest books. ... more less
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- Also Known As:
- Gibraltar Rock Hotel
- Rock Gibraltar