I called the front desk to tell them I had turned the light on to find bugs in the bed. By the time someone came to the room I had collected about 15-20 bugs in the room's coffee cup so they wouldn't think I was crazy -- as I understand it the creatures tend to disappear when their feed sack moves. The night manager immediately moved me to another room. I told him I wanted the clothes that I had worn after my nap in the afternoon and those I had laid on the bed to be laundered. He took them as well.
The next day, my laundered clothes were brought to me with a check to pay for them. I told them I was certainly not going to pay and was offended they would ask . . . and I asked to speak to a manager. The manager was not around, but I was told my request would be sent on. I was in the hotel for five more days, asked to speak to a manager a couple more times and got no reply.
I never received so much as an apology for the fact that I had been placed in a room with bed bugs. No one offered to make any accomodation, nor would any one in management event talk to me about my horrific experience.
Within a week my arms and legs were covered in unsightly red bumps (bite marks) from the experience that required me to wear long sleeves (not necessary in Los Angeles that time of year).
To be clear, I was not obnoxious, never raised my voice, was always civil to all staff . . . and still could get no response at all.
I would avoid the place for sure.
- Official Description (provided by the hotel):
- A Warm welcome awaits you at the Gateway to two continents. The O'Callaghan Eliott Hotel is situated in the heart of Gibraltar's business district and tax free shopping areas. The views are magnificent and offer surprising contrasts that combine the famous Rock, Straits of Gibraltar, North Africa and Southern Spain. Soak up the Mediterranean sun at the Rooftop Pool. The Verandah bar with out door terrace is well know for it's jazz evenings on Thursday night's and live music on Saturday nights. Enjoy a meal in our 8th floor Rooftop Bistro Restaurant, while taking in the magnificent views across the Bay of Gibraltar. ... more less
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- Also Known As:
- o Callaghan Eliott Hotel
- Eliott Hotel Gibraltar
- o Callaghan Eliott Gibraltar