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“Great Location and Value”
4 of 5 bubbles Review of Hotel Universal

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Hotel Universal
Birmingham, United Kingdom
Level Contributor
88 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Great Location and Value”
Reviewed May 27, 2013

The hotel is basic but very clean and the staff are very helpful. It is based a 2 minute walk from the cathedral and bars and restaurants in the old part of town. I have stayed many times and
always enjoyed the experience.

The rooms on the front tend to be noisy with the bus stop below so ask for a room on the back.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jigglywuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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351 reviews from our community

Traveler rating
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73
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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UK
Level Contributor
112 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed May 12, 2013

Well located next to the entrance to the old city, but we got woken up by noise (doors, lifts, voices) both mornings. The rooms are very clean and modern but the wifi never worked, despite our numerous complaints.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andy_lewis_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cesena, Italy
Level Contributor
1,167 reviews
195 hotel reviews
common_n_hotel_reviews_1bd8 3,068 helpful votes
Reviewed April 16, 2013

great place. amazing location, on foot u can reach all the most important places of the city cos it's located in the city center. good also cos it's in front of the bus station of the airport. basic rooms and nothing special alll the rest

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denmark
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 24, 2012

I booked 3 nights at the Husa Universal as a cheaper option having stayed at the San Martin Pinariuo. At 40 Euro's per night I didn't expect much, and that's what I got. The carpets are torn and dirty, the walls damaged, the room itself was OK, although the window over a closed atrium where someone practised his saxophone in the next building was pretty gruesome. The breakfast was basic to say the least and I was not the only person who walked in, looked and walked out again. But that's not the worst part. The builders arrived on the second day with jackhammers and buckets of cement and literally ripped the next room apart. The noise and dust were unbearable. Not one word of explanation from the management. Having prepaid I knew I was on a hiding to nowhere if I asked for compensation so I just moved out....the only plus point for this hotel is it's location, but then there are many others in the same area so why bother.

  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoeCampbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Santiago de Compostela hotels

Liverpool
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 17, 2011

My boyfriend and I visited Santiago for the weekend and stayed in this hotel for two nights. We had originally been torn between this hotel and another one in the Husa chain which had a 3-star rating but was a bit further out of the centre. I'm glad we chose this one, as the location couldn't have been better. It's just steps away from shops, bars and restaurants, and the main square (with its beautiful cathedral) is less a 5 minute walk away. It is also very conveniently just around the corner from the bus stop from which the bus to the airport leaves every half an hour.

As for the hotel itself, it was very basic but that was to be expected, and for a 2-star hotel it really wasn't bad at all. The bed was comfortable which is the most important thing, the bathroom had everything you need (including a hairdryer) and everywhere was clean. The only slight problem is that the rooms don't have air-conditioning, so it did get a bit hot at times but it was tolerable. However, if you were go in the peak of summer it might be a problem. Other than that, my only criticisms are that there was a bit of peeling paint on the wall of our room, and a plug socket that was hanging out of the wall and looked quite dangerous, so we didn't use it just to be safe. Neither of these things really bothered us much though.

Finally, I have to mention the staff at this hotel because they are excellent. They were always polite, professional and very helpful. We arrived at the hotel quite early (around 10.30-11am) so weren't sure if there would be a room ready for us. However, the man behind reception told us he had one room available which we could have straightaway, but that if we didn't like it he could put us in a different one later on. As it turned out, we didn't like the first room as it was very dark, smelt of smoke and was quite noisy as it was next to the breakfast room. So we asked for a different room on a higher floor that didn't smell of smoke, and they gave us exactly what we wanted with no problems. In fact, they gave us a room on the top floor with a nice view of Santiago and the cathedral. So if you're not happy with something then it's worth asking, as we found the staff very understanding and accommodating.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank helzbelz89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
Level Contributor
180 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed May 5, 2011

Unless you are a backpacker or a peregrine on a very tight budget try to pick another hotel. Rooms and bathrooms are spacious but no amenities whatsoever, very, very basic. If you are driving there's an underground parking garage across the street, 12 Euro a day, very convenient! The hotel is 10 min walk from Santiago's Cathedral. The internet is free but exasperating slow. I got a great deal with Expedia, but still... I would have chosen another hotel if I knew this one better.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FerdieGordon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Universal

Property: Hotel Universal
Address: Praza Galicia 2, 15702, Santiago de Compostela, Spain (Formerly Husa Universal)
Phone Number:
Location: Spain > Galicia > Province of A Coruna > Santiago de Compostela
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #42 of 74 Hotels in Santiago de Compostela
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Universal 2*
Number of rooms: 54
Official Description (provided by the hotel):
It is located in the very centre of Santiago de Compostela. The old city, with its emblematic cathedral, and the main shopping and business areas are just a short walk away. The rooms include an en-suite bathroom, heating, double glazing, a direct telephone line and TV. There is a social room with a TV and Canal Plus. The hotel also offers a breakfast room, laundry service and a safe deposit box at reception. Ryan Air buses stop right by the hotel’s door. ... more   less 
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Also Known As:
Husa Universal Santiago De Compostela
Husa Universal Hotel

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