They have to have a better location address in order for the GPS Google map to find the hotel. When you’re in the city, it’s harder to drive to the hotel’s location. They also have an automatic barrier, that probably USA people are not used to. Also, front desk staff are not that helpful. And when you’re leaving early in the morning, you’ll have to wait 30 to 45 minutes for your car from their parking location. Other than that, the hotel is beautiful, breakfast is good, room is clean, and the location is right in front of the cathedral and plaza.

We were there for two nights at the end of our Camino Portugues, had stayed at two Parador locations prior to Santiago (Tui, Pontevedra) . You are impressed with this historical building and it's great location but we had mixed feelings once we left. We had a large room on the first level, room 104 and the noise level from the outside was constant, the Galician bagpipe music was continuous until late at night. Some of the staff were rude and indifferent to the guest, this is not how you maintain a 5 star rating. It's about customer service, make the guest feel why he chose to stay at Paradores.

Very impressive building, beautifully placed on the huge square next to the Cathedral.
Beautiful and quiet yards - and historically interesting.
The ultimative place to stay in Santiago de Compostela!