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“Disappointing” 1 of 5 bubbles
Review of Hotel Subur

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Hotel Subur
Ranked #12 of 40 Hotels in Sitges
New York City, New York
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Disappointing”
1 of 5 bubbles Reviewed July 12, 2013

Stayed at this hotel for three days. Front desk hardly spoke English. I had a digital safe...free....traveling companions had a key safe.....they had to pay 2 euros a day to use the safe. It is 2013, Hotel Subur is a 3 star hotel and no WIFI in room. Sports Bar connected to lobby has terrible food. DO NOT BOOK THIS HOTEL.

Room Tip: Rooms facing the sea have good views....that is all they have.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Politis_nick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hsubur, Assistant Manager at Hotel Subur, responded to this review, July 16, 2013
Dear Politis_nick,

Thank you for completing the survey regarding your recent stay at our Hotel.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we'll be using the feedback you gave us to implement improvements to ensure we could offer a better experience for guests in the future. About your comments I want to clarify the situation with the safe; we’re changing the old safe boxes for the new digital ones, the safe box service we’re offering has a reduced cost to cover the possible loss of key, meanwhile the service is free in some rooms like one of yours, but normally (like in other hotels) this service has a small supplement. Regarding internet connection we’re changing the current connection (ADSL) for a new technology (WiMax). I hope with this change we’ll solve the problems, next month the new connection will be available.

If I can provide you any assistance, please don't hesitate to contact us directly by phone or e-mail. I hope you’ll reconsider your position and we have another chance to offer you a better experience in the future in the restaurant Sports Bar and in the Hotel.

Sincerely,

Isabel Muñoz
Assistant Manager Hotel Subur Sitges
Grup M.A. S.L.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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785 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (146)
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English first
Leeds
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 bubbles Reviewed July 10, 2013

I am staying at this hotel at the moment. I booked this room back in january and we are here for 10 days. I requested a balcony and sea view when I made the booking online with sunshine holidays. We got neither a sea view nor a balcony! We asked if we could change rooms and were told by the miserable reception man that they did not have one, we moved to a room with french doors as this was better than the room we were put in first with just a small window. We asked yesterday if they had a balcony room available, we were told yes but would have to pay an extra 5 euros per day to move to that room! I was shocked! We have stayed here twice before and moved rooms with no hassle in the past. The only good thing about the hotel is location. The staff unfriendly and unhelpfull. The room is not good enough for a 10 day stay. The WiFi is hit and miss. We will go back to hotel galeon next year, I won't give subur my money ever again!

  • Stayed July 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank kylejoe82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hsubur, Assistant Manager at Hotel Subur, responded to this review, July 16, 2013
Dear kylejoe82,

Thank you for completing the survey regarding your recent stay at our Hotel.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we'll be using the feedback you gave us to implement improvements to ensure we could offer a better experience for guests in the future. About your reservation we’re offering different type of rooms and you could confirm sea view or rooms with balcony with different rates through different travel agencies or directly with us. Your reservation was for a standard room so we offered you upgrade the room with a reduced supplement (probably in other season we could offer you the upgrade without any cost), in the past the system didn’t allow to reserve a specific type of room, but nowadays we're confirming the type of rooms in the confirmation of each reservation. Regarding other questions we’re working to change our internet connection and we want to apologise again if some staff weren’t friendly.

If I can provide you any assistance, please don't hesitate to contact us directly by phone or e-mail. I hope you’ll reconsider your position and we have another chance to offer you a better experience in the future.
Sincerely,

Isabel Muñoz
Assistant Manager Hotel Subur Sitges
Grup M.A. S.L.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed July 10, 2013

Stayed here for a week during Carnival in Feb 2013 - location is ideal (on the front). Rooms were average, clean but dated, and breakfast was surprisingly good. There wasn't much view from the room but didn't matter as we didn't stay in that often.

This hotel would've had a 4 star rating if it wasn't for 1 problem we found - we had the room next to the cleaners room and the noise they could make from 8am in the morning was very loud - we were woken up every morning from their constant chatting in this room and they weren't exactly being quiet about it - also, the room constantly smelled cigarette smoke; whether this was the cleaners in their room or other guests breaking the rules, we do not know. Apart from this problem, overall the stay was pleasant but would've given an extra star if it wasn't for the problems.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Sheky73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hsubur, Assistant Manager at Hotel Subur, responded to this review, July 12, 2013
Dear Sheky73,

Thank you for share your opinion about our Hotel in Tripadvisor. Your feedback is very important to us and we value your comments (thank you for your nice comments about our breakfast service) we want to apologise about the noise problems, is clear that one of our worst points is the noise, we’ll try to improve our Hotel in the future and solve this problem. By telling us what you liked and how we can improve, you're helping us to offer a better experience for you and other guests in the future.

If we can be of assistance in the future, please don't hesitate to contact us directly by phone or e-mail. Thank you again for taking the time to comment on Tripadvisor. I hope that you will enjoy again in your next stay in Sitges with us!

Sincerely,

Isabel Muñoz
Assistant Manager Hotel Subur Sitges
Grup M.A. S.L.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed June 27, 2013

Woke up and found ants all over the floor and climbing around the sink! Called reception and asked to speak to a manager to change room and we were told that NO MANAGER was available and that a new room would have been available in 1 hour. 1 and a half hours later we called reception and found out that they actually forgot about us! When we did finally go to reception to pick up the new room key, the receptionist's attitude was a appalling, no apologies, no eye contact but just "Room xxx"
The reception staff always looked miserable and no acknowledgment made us feel unwelcome.

There is also a terrace seating area on the top floor that you cannot get too as the door was always locked. We asked at reception if it would be possible for them to open it for us but we were told no. After asking why, the receptionist replied that we were not allowed on it as you can get to other peoples balconies from there. I appreciate that this is good security but then WHY are they showing this on their website as a selling point??!!

Housekeeping staff were always friendly... maybe the manager (if there is 1) should move them to reception!

Definitely not staying here again and we do not recommend it to anyone!

Room Tip: If you must, then go for a top floor corner room. They seem the biggest.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Bty123_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hsubur, Assistant Manager at Hotel Subur, responded to this review, July 12, 2013
Dear Bty123_13,

Thank you for completing the survey regarding your recent stay at our Hotel.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we'll be using the feedback you gave us to implement improvements to ensure we could offer a better experience for guests in the future. Will be very helpfull for me if you could send me an e-mail with more details about your stay (room number, dates, etc..) in order to take measures regarding your comments over your problem with staff. About the sunterrace we were improving our security and last week was reopened but we need to offer more security to our guests and next days will change some procedures to access there again.

If I can provide you any assistance, please don't hesitate to contact us directly by phone or e-mail.

Sincerely,

Isabel Muñoz
Assistant Manager Hotel Subur Sitges
Grup M.A. S.L.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed June 23, 2013

The location of the hotel is the best part of it. The levels of cleanliness are great! Maids worked very hard and were friendly!
Would we stay here again no. Better hotels in Sitges with much better staff.
The size of the room was tiny and bathroom also. In addition to this to have two AC units on your balcony is a little much! Now having read the reviews of the staff at reception - well they did actually live up to their reputation! Terrible and extremely unfriendly. Why do people work in the service industry and have such bad attitudes. Wi-fi hit or miss if working and dropped service.

Room Tip: Go for a higher floor and defo a sea view to have on the front.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank WillsIrons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hsubur, Assistant Manager at Hotel Subur, responded to this review, June 27, 2013
Dear WillsIrons,

Thank you for completing the survey regarding your recent stay at our Hotel.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we'll be using the feedback you gave us to implement improvements to ensure we could offer a better experience for guests in the future. Thank you for your comments regarding cleanliness and maids. Will be very helpfull for me if you could send me an e-mail with more details about your stay (room number, dates, etc..) in order to take measures regarding your comments over our staff.

If I can provide you any assistance, please don't hesitate to contact us directly by phone or e-mail.

Sincerely,

Isabel Muñoz
Assistant Manager Hotel Subur Sitges
Grup M.A. S.L.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed June 21, 2013

We only stayed here one night as we did a bit of a Spanish tour and we weren't disappointed. We got a good deal on price and the location was great for all the bars, clubs and beach.
Our room was a double and en suite and was absolutely perfect for what we needed. I'd definitely recommend this place and would go back.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Midge123London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hsubur, Assistant Manager at Hotel Subur, responded to this review, June 27, 2013
Dear Midge123London,

Thank you for write your opinion about your recent stay at our Hotel. Your feedback is very important to us and we value your comments. By telling us what you liked and how we can improve, you're helping us to offer a better experience for you and other guests in the future.

If we can be of assistance in the future, please don't hesitate to contact us directly by phone or e-mail. Thank you again for taking the time to comment on Tripadvisor. I hope that you will enjoy again in your next stay in Sitges with us!

Sincerely,

Isabel Muñoz
Assistant Manager Hotel Subur Sitges
Grup M.A. S.L.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel aviv
Level Contributor
135 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed June 21, 2013

Excellent location, although sometimes a bit noisy - Should have double glazing installed.
Nice and clean room.
We booked a year in advance an attic room, All this in order to get the room facing the sea.
Too bad the hotel will not allow you to order Specifically room facing the sea - if it was possible to pre-order a sea-facing atic room we were willing to pay even more if required.
But it does not make sense that we booked a year in advance and we will not get answer if we can get the room until reaching day. We have the right to make a choice between different options.
We tried to contact the hotel in any way possible way, but first we have not received any reply. After the involvement of the manager's assistant actually received an answare.
Overall a good hotel, nice and clean room and great location.
Too bad the receptionist did not raise their head at least once a day to say hello to their guests - Not to mention a smile. The cleaner was very nice and said good morning and a nice day :)

The hotel has great potential but it seems that the presence of a manager is missing!!!

Room Tip: Room with balcony Attic room really nice
See more room tips
  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank buiumb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hsubur, Assistant Manager at Hotel Subur, responded to this review, June 27, 2013
Dear buiumb,

Thank you for share your opinion about your recent stay with us. Your review is very important for us and we value your opinion. We would like to apologize again for the problems in your sea view request, we’re evaluating the best options to offer Sea View Penthouse Rooms confirmed in advance, but is difficult to manage because only 2 rooms are facing the sea.

Regarding your comments about the frontdesk, this is not acceptable, sorry if you have the impression that management don’t take care, we’re small company with 2 hotels sharing the staff, and sometimes is difficult to attend directly some problems at reception, we’ll try to improve about this.

If we can be of assistance in the future, please don't hesitate to contact me directly by phone or e-mail. Thank you again for taking the time to comment on Tripadvisor and for send me an e-mail. I hope that you will enjoy again in your next stay in Sitges with us!

Sincerely,

Isabel Muñoz
Assistant Manager Hotel Subur Sitges
Grup M.A. S.L.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Subur

Property: Hotel Subur
Address: Passeig de la Ribera s/n, 08870 Sitges, Spain
Location: Spain > Catalonia > Province of Barcelona > Sitges
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#11 On the Beach Hotel in Sitges
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Subur 3*
Number of rooms: 95
Official Description (provided by the hotel):
Located in the hearth of town, the Hotel Subur in Sitges offers an unbeatable location, comfort, service and atmosphere. Next to the famous "Calle del Pecador", in the historic and commercial center, waterfront parallel to the main beaches, participating in the character and charm of the people of Sitges, this is the privileged place where you can find the Hotel Subur. ... more   less 
Reservation Options:
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Also Known As:
Subur Hotel Sitges

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