We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good choice in Sitges....need to sort the small things”
Review of Hotel MIM Sitges

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Hotel MIM Sitges
Ranked #8 of 40 Hotels in Sitges
Certificate of Excellence
Reviewed October 8, 2013

Got a great welcome on arrival and thoroughly enjoyed our stay here.

The room was nice, modern & clean but lacked some of the little touches: no tissues, no where to hang towels next to the shower, tiny bad quality toiletries that were not enough for 2 people, not enough coat hangers and no bin in the bathroom - all only small things but easy to fix. Also the shower leaked in to the toilet which was a little annoying. The bed was really comfortable.

The spa was great and extremely relaxing. Well worth the €17.50 for 90 minutes and I would highly recommend taking the time to give it a try.

Service on the fantastic roof terrace was excellent and the cocktails were very good. Other reviewers have mentioned that it was expensive but I am inclined to disagree. Yes, its more expensive than the bars in Sitges centre but certainly not expensive for a good 4 star hotel with great views.

Location was perfect.

All in all, there are a few things that could be improved in the room but I would definitely return.

Room Tip: High floor
See more room tips
  • Stayed: October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma G, Director de Relaciones con Clientes at Hotel MIM Sitges, responded to this reviewResponded October 9, 2013

We thank you for the confidence you have placed in the Avenida Sofia Hotel & Spa and we are pleased to know your stay has fulfilled all your expectations.
Your comments make us aware of aspects we must improve and we thank you for this useful opportunity.

We appreciate the comments received and we will share them with the rest of the team to continue to offer the best service.


Looking forward to welcome you again in Avenida Sofia Hotel & Spa,


Customer Service Department.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (567)
Traveler rating
Traveler type
Time of year
Language

222 - 228 of 567 reviews

Reviewed October 4, 2013

The stay in this hotel is a mixed bag.The first impression is wow. Brand new, unconventional design, a good location (100m from the beach but no sea view from most rooms), comfortable beds.
The great view from the roof terrace has been praised in several reports.

The deluxe room we stayed in alomst half of the floor space is consumed by the bath room (which actually looks like the show room of designer equipment) - but be prepared for waiting for several minutes for the water reach temperatures to make taking a shower pleasant. I would have been willing to change the ratio a bit. Design governs to an extent that there is a single hook for towels, just a tiny shelf, for opertating the safe you must sit on the floor and bend down and the cabinet does not provide enough room for a single small suitcase.

The room is equipped with a perfect air conditioning system - but at the expense that the windows do not open at all. An artificial scent fills the rooms and (even more) the lobby.

Be prepared for lots of fake wood and cheap materials that pretend to be expensive. Plastic flowers in the lobby and on the tables in the restaurant, "baroque" mirror frames with screen printed structure.

According to the website the hotel has a nice Sauna. However, do not expect to get free access. All you get is a 50% discount for the 90 minutes ticket to the sauna, steam room and hot tub (which then reduces the price from 35€ to 17.50€). Needless to say: I did not try.

The roof terrace is great. It turns into a bar and restaurant in the evening. Downside: you cannot go there and watch the sunset without at least buying an (expensive) drink.

Room Tip: The deluxe rooms are not spacious (I assume the superior rooms are even less).
See more room tips
  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
1  Thank Christof S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma G, Director de Relaciones con Clientes at Hotel MIM Sitges, responded to this reviewResponded October 7, 2013

First of all, we would like to thank you for choosing the Avenida Sofia Hotel & Spa. We regret that your stay did not fully meet your expectations. Please, accept our most sincere apologies and allow us to follow up on your comments directly with our team.

We deeply appreciate your comments, they make us aware of aspects we must improve and we thank you for this useful opportunity. It helps us to continue improving and provide the best service so we can offer a memorable experience to our guests. We will take action regarding your comments. Please give us another opportunity to demonstrate our service improvement.

Thanks again for your trust and we hope to welcome you back.


The team from the Avenida Sofia Hotel & Spa.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 29, 2013

I ended up at this hotel because my friends wanted to stay here to celebrate a birthday party. the hotel is very nice, modern and clean. the beach is walking distance and is well located to everything.
the spa is very nice as well.

Room Tip: higher floors and with a view to the street.
See more room tips
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Fervijeeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma G, Director de Relaciones con Clientes at Hotel MIM Sitges, responded to this reviewResponded October 1, 2013

We thank you for the confidence you have placed in the Avenida Sofia Hotel & Spa and we are pleased to know your stay has fulfilled all your expectations. Your comments make us aware of aspects we must improve and we thank you for this useful opportunity.

We appreciate the comments received and we will share them with the rest of the team to continue to offer the best service.

Looking forward to welcome you again in Avenida Sofia Hotel & Spa,


Customer Service Department.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2013

We stayed here in July 2013 for a week and were upgraded to a beautiful room. The hotel itself is beautifully modern and the staff friendly and approachable. However, when we arrived home and opened our credit card statement, we found that the hotel had made an additional charge, in pounds sterling, to our card. I emailed and asked what it was for. After chasing them again, I eventually got a reply 10 days later telling me it was for a two night booking in a room near ours during our stay. I responded to say that this was a mistake and demanded a refund. A different member of staff then responded the same day admitting the mistake and assuring me the refund would be made. However, I had to chase for another 21 days before the refund was made and then it amounted to around £33 less than they had mistakenly charged in the first place, presumably because of the exchange rate and fees. I alerted them to this but, 16 days later, I have not received the balance. I have filed a formal complaint with my travel agent and my credit card company.

I don't know whether this situation has arisen out of a lack of staff training, inadequate systems or anything else, but we won't be staying there again. As is usual in cases like this, any good impressions we had about this hotel (and we had lots) have been completely ruined by this experience. Shame, because the hotel is lovely.

Stayed: July 2013, traveled as a couple
Thank Simon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
José Miguel T, Manager at Hotel MIM Sitges, responded to this reviewResponded November 21, 2013

Dear Guest,
I'm very sorry for what you mention you experienced in our hotel few months ago. Things are changing in the hotel and fortunately these incidents do not happen.
Hope you give us the chance to prove to you what I just wrote the next time you come to town. Best regards from Sitges

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2013

If you want to organize some event on that hotel, please, don’t be attract only for the furniture it have (lovely furniture) but also for the not professional director of Events & Sales. Stressful business woman that will not achieve your expectation or change the details of your contract in any moment she wants. After calling her more than 10 times in 3 days and sending a lot of mails without answer, had to go personally to the hotel to be attended for my event.
Helpfully, there are thousands of other options in Sitges to organize your event, please try the other options!

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank MMVidilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
José Miguel T, Manager at Hotel MIM Sitges, responded to this reviewResponded November 21, 2013

Dear Guest,
I'm very sorry for what you mention you experienced in our hotel few months ago. Things are changing in the hotel and fortunately these delays do not exist any more.
Hope you give us the chance to prove you what I just said. Best regards from Sitges

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2013

we joined friends on the roof terrace for drinks here and were impressed by the stunning views over Sitges.As pointed out the Callipolis spoils the sea view but as the sun set it really didn't matter.The pool is beautiful and dangerously open(in England there would be a barrier around it and signs everywhere about taking care but that's the Spanish way) service was slow but helpful.We were so impressed we returned on the Saturday to find it taken over by a wedding so no service as other people have noted.We had a look at the room of our friend and it was very neat and minimalist but the bed was comfortable.We wont be giving up the Platja D'or but I would recommend a visit if only for a drink.

  • Stayed: September 2013, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Rossngreg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
José Miguel T, Manager at Hotel MIM Sitges, responded to this reviewResponded November 25, 2013

Dear Guest,
I'm very sorry. I have read your comment made few months ago and I can only apologize for the impression we caused to you.Best regards from Sitges

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2013

Having stayed in several hotels in Sitges both as a paying guest and a late night visitor, I believe this is by far superior to the rest.
Okay its more expensive but when you compare it to other hotels in Sitges, there is no real comparison.
The foyer is well above average in appearance. It is bright, there is plenty of seating area and immaculately clean.
At check in and throughout my stay, all the staff were helpful, polite and attentive.
I had a room at the side of the hotel. I would describe it as free flowing/open plan, tastefully decorated, modern and clean. The bathroom houses a walk in shower, separate toilet and twin wash basins. The toilet door could do with a more sound proof door being installed. I am sure very few people want to hear toilet noises regardless of how avant-guard one is. However the beds are extremely comfortable, whether you are on top of them or between the sheets. The aircon is extremely quiet albeit a little difficult to use.
At breakfast you can sit in or outside.The selection is a huge and good quality. Choose from eggs and bacon, hams, cheeses, cereal, fresh fruit, plenty of various breads and jams, decent coffee and tea.
I ate in the downstairs restaurant twice, both times no complaints, service good, food well presented, good quality and value, nice surroundings.

On the roof is the Sky Bar with small pool, bar and restaurant. A thick glass wall surrounds the perimeter allowing the sights to be almost panoramic. The Calipolis Hotel get in the way of a truly spectacular sea view. You can sit during the day, eating, drinking or just taking in the sun. At night it becomes very popular to both resident and non residents. Annoyingly the sky bar on both saturday nights i stayed there were unavailable from 6 in the evening onwards, because wedding receptions were booked. Found this totally unacceptable and let reception know how i felt. Later that evening reception phoned to say they would waive my 6 o'clock late check-out fee, i guess a small gesture of good will.
I did't use the gym or spa area.

The only thing that i found annoying was the sky bar being closed to residents on the Saturday nights. Although this will not put me off booking here again. My opinion is that the Sofia Hotel is quite a way in front of the rest of the hotels in Sitges. The only other hotel that come close is the platja dor.

hope this is of use.

Room Tip: my room 312... no complaints about it
See more room tips
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank yep y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma G, Guest Relations Manager at Hotel MIM Sitges, responded to this reviewResponded September 20, 2013

We thank you for the confidence you have placed in the Avenida Sofia Hotel & Spa and we are pleased to know your stay has fulfilled all your expectations.
We appreciate the comments received and we will share them with the rest of the team to continue to offer the best service.
We are sorry for the inconvenience related with the Sky Bar, we will coordinate better in the future with the Sky Bar Staff to have more tables available for hotel guests.
Looking forward to welcome you again in Avenida Sofia Hotel & Spa,
Customer Service Department.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Sitges hotels
1.7 mi away
Dolce Sitges
Dolce Sitges
#6 of 40 in Sitges
2,757 reviews
0.1 mi away
Hotel Calipolis
Hotel Calipolis
#7 of 40 in Sitges
794 reviews
0.2 mi away
Hotel Platjador
Hotel Platjador
#1 of 40 in Sitges
1,885 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Hotel Medium Sitges Park
0.6 mi away
Urh Sitges Playa Hotel
Urh Sitges Playa Hotel
#21 of 40 in Sitges
421 reviews
0.1 mi away
Hotel Subur
Hotel Subur
#12 of 40 in Sitges
1,101 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel MIM Sitges? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel MIM Sitges

Address: Avenida Sofia,12, 08870 Sitges, Spain (Formerly Avenida Sofia Hotel & Spa)
Phone Number:
Location: Spain > Catalonia > Province of Barcelona > Sitges
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Sitges
#4 Luxury Hotel in Sitges
#7 On the Beach Hotel in Sitges
Price Range: $139 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel MIM Sitges 4.5*
Number of rooms: 77
Official Description (provided by the hotel):
Located in the center of Sitges and just 100 meters from the beach, Hotel MiM Sitges is an oasis of peace, ideal for a holiday or a relaxing break. This boutique hotel has 77 rooms, 5 Junior Suites and 1 Suite. The Hotel MiM with 300 m2 of meeting rooms with natural light is an excellent venue to hold all kinds of social and business events, dinners and private lunches. The Spa is a unique space of tranquility with an extensive hydrotherapy circuit, a complete menu of treatments and massages, as well as a VIP DUO cabin (for couples treatments) and an oxygen cabin. Together, it is an exclusive experience of health, beauty and well-being. The terrace, located on the top floor of the hotel, with impressive panoramic view of Sitges and Mediterranean sea, is a privileged location to watch the sunset in Sitges. It has a refreshing outdoor swimming pool and sun loungers to relax and enjoy the fortunate weather of this beautiful locality. The gastronomy of the Hotel MiM can be experienced through a varied menu of tapas and cocktails in the Sky Bar located on the terrace, savoring the best of Mediterranean cuisine in the Land restaurant or tasting some snack or a drink in the Collins Bar, Located in the lobby. Built in 2013, the hotel is an icon of sustainable architecture and environmental commitment in Sitges, and has received the LEED Platinum certification, a hallmark of sustainable building status granted by the US Green Building Council. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Orbitz, Hotels.com, Agoda, Expedia and TripOnline SA so you can book your Hotel MIM Sitges reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Veracruz Hotel Sitges

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing