We booked for last Saturday’s cabaret show and overall was very disappointed. We visited the restaurant on the Friday evening to book and check the place out – seemed very nice with extremely helpful staff explaining we would be seated outside but, would have a good view of the show. We were asked to arrive at 9.00, the show was billed to start at 9.30, we appreciated there would be a choice of 2 set meals to have during the show. We were looking forward to this experience.
On arrival – really nice helpful staff greeted us (they were part of the act later in the evening – very dramatic and tall due to their heels)! The menu was for 2 fixed prices, each had a choice for the main course – this seemed a logical approach for a show meal. We chose a local Spanish white wine – this was fine. The meal was OK, not outstanding as per other reviews. We had the monkfish which had a tomato sauce covering it (when presented this was off putting due to the sauce congealing) – this sauce was too over powering for the flavours of the fish and also covered a layer of lemon which again hid any natural fish taste.
We had eaten the first 2 courses by 10pm – still no show started.
We were then not served for over 80 minutes – no drinks (yes we had drunk our bottle of wine and water by this stage in the evening, so this place was missing a business opportunity to sell more to their customer)! The problem appeared to be the decent waiters were in the show, leaving some incompetent staff to try and do this role. Seeing fingers and hair going into dishes being served is unhygienic!
The show started at 10.30 – which was OK. We could see the show but not hear it very well outside, so it became very boring – looking around the tables outside, we were not alone with this thought!
So sitting at our table bored and ignored, things got worse when one of the acts came outside and knocked the neighbouring table (accidentally) which in turn knocked over the wine cooler (an unstable bag of water at this time) over me!
I complained to a member of staff who did not show any empathy when dealing with my complaint; no apology or anything (that is all I wanted)!
Bored and damp we wanted our desert – which we had to ask for more than once. Instead another bottle of wine appeared – which we did not want or order, so sent it back.
Eventually we got our Profiteroles which were nothing special, with what appeared and tasted like a horrendous squirt of artificial cream – yuk!
We then had to ask for the bill more than once – we explained that we were not happy with the evening. The manager started processing our credit card – he then threw the card back at us – claiming he was voiding the transaction because if we were not happy we should not pay. This was done in a very abrupt / rude fashion.
We were not happy about this – we had eaten food and drunk wine and water, so we expected to pay something for items received. I went inside to explain we wanted to pay. The manager explained – he only gets good reviews on Trip Advisor, he does not want a bad review so he will not charge us for the meal, to prevent such a review appearing!
I left cash on the bar (€100 and not the full €121 being charged for a meal for 2 with 1 bottle of wine and 1 bottle of water). This meant I could leave an accurate review on Trip Advisor.
In summary an average meal, OK show (shame you could not hear much outside) and some very rude / arrogant staff that dragged the experience rating down to terrible.
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