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“Awful service, twin beds on romantic holiday and refusal to even provide linen for double bed.”

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Hotel Ciutat de Girona
Ranked #2 of 20 Hotels in Girona
Certificate of Excellence
Melbourne, Australia
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Awful service, twin beds on romantic holiday and refusal to even provide linen for double bed.”
Reviewed June 15, 2013 via mobile

We came to this hotel based on other Tripadvisor reviews. It is a modern hotel with clean rooms, tiny as per most European hotels but perfectly adequate. Location is good as close to historic centre.
Unfortunately my partner and I were given a twin room despite requesting a double room on our booking. When my boyfriend questioned this and asked for a double as we were on a romantic holiday, he was told my the surly datk haired female at reception that she was sorry but all booked. No offers of making up the twin beds as a double, nothing. This is an apparently 4 star hotel that seems incapable of something as simple as offering a solution to the twin situation. When asked if we could do this, admittedly later, we were told that there was no linen to make the room up as a double even though we offered to do it ourselves. To me, this is appalling service from a 4 star hotel regardless of location. I would not recommend this hotel unless couples were happy to spend the night in separate twin beds (beware honeymooners!) and also need to be happy that reception staff appear to be incapable of caring about their customers needs or trying to make their stay acceptable. I would not stay here again.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
1 Thank GypsyLovesTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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754 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (62)
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English first
Newport Beach, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 10, 2013

We recently stayed at the Hotel Ciutat de Girona for 3 nights. The room was perfect, beds were new and firm, and service was perfect incredible. The location is exceptional.
The hotel is within all of Costa Brava including the three Salvador Dali exhibitions.
A perfect stay. john

Room Tip: The hotel is on a private drive and I believe all of the rooms are very quiet.
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  • Stayed May 2013, traveled as a couple
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Helpful?
2 Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mansfield, Nottinghamshire
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 9, 2013

Booked using Trivago for the first time. Was thooughly surprised. Lovely hotel, friendly staff and excellent cleaning. In the heart of the city right next to the river separating the old town from the new town. Would definitely stay here again. Beautiful

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank MartinWilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, NZ
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 8, 2013 via mobile

Lovely modern hotel perfectly located to explore the old town, the Jewish Quarter, the Cathedral and then to get a taxi for dinner at El Celler can Roca. The staff were very courteous and helpful. Parking is available a few minutes away for 22 euro.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tui52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doncaster, England
Level Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 30, 2013

This stylish modern hotel is discreetly situated just off the main shopping street. A two minute walk to the river and across a footbridge takes you into the heart of the atmospheric old city. The main tourist attractions were all within walking distance. We particularly enjoyed walking around the city walls which have panoramic views. The Cathedral, Jewish Museum and Arab Baths were all worth visiting.
Our room was comfortable and well equipped with multi-channel tv and free wifi. Staff were friendly and helpful. We would recommend this hotel to other travellers.

  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
Thank David-Reviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newcastle
Level Contributor
43 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 26, 2013

Like pretty much everybody else who's reviewed this hotel, it ticks all the boxes. Friendly and helpful staff. Good breakfast. Quiet, comfortable room. Perfect location for visitors to Girona. Would we stay there again? Absolutely.

  • Stayed May 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank tallinn1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frome, United Kingdom
Level Contributor
135 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed May 26, 2013

The hotel came well recommended by a friend and he certainly got it right.The choice of hotel was particularly important as I had my parents with me and so I needed to be central yet quiet. It needed a lift ,more for me than them but more importantly I wanted them to love Girona like I do and so everything needed to be just perfect,and it was from the minute we arrived and were greeted so warmly at reception to the minute we left. Service by all staff was attentive without being pushy.The room on the second floor was quiet,light and airey with a nice bathroom with nice products and towels.We tried the restaurant on the first night and the food was very nice and the service was excellent.
The location was superb a very short walk to the old town,ideal for me and my parents and the flower festival was beautiful if a tad damp but hey even the weather couldn't have damped my enthusiasm for such a fantastic weekend .Thank you to everyone at the hotel ..super stay!

Room Tip: We had two rooms on the second floor and they were quiet, cool and lovely. No views but by the time...
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  • Stayed May 2013, traveled with family
    • Value
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    • Service
Helpful?
1 Thank Phillicj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Ciutat de Girona

Property: Hotel Ciutat de Girona
Address: C Nord, 2, 17001 Girona, Spain
Location: Spain > Catalonia > Province of Girona > Girona
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 20 Hotels in Girona
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Ciutat de Girona 4*
Number of rooms: 44
Official Description (provided by the hotel):
Hotel Ciutat de Girona is located in the most symbolic, historical and cultural heart of Girona. Surrounded by the most charismatic buildings and the best shopping in the city.The hotel combines a modern style and it is decorated with pictures of the most representative places of Girona. It is equipped with last generation facilities. Among its services you can find and indoor swimming pool and a indoor cycling. In the lobby you will find "the corner of the musician" where you can have a glass of moscatell ( sweet wine) and some nuts to make your arrival at the Hotel a special moment.Hotel Ciutat de Girona is an option to enjoy an exquisite treatment and exclusive facilities in the heart of the city. These and many other details will fill your stay with pleasant surprises. Hotel Ciutat de Girona aims to achieve maximum customer satisfaction. This is why our priority is to work to adapt to the uses, traditions and tastes of each of our clients. This purpose is achieved thanks to bi-directional teamwork of all the teams that are part of the Hotel, both in his daily task and other moments. ... more   less 
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