I came here three years ago with my friends from Spain and service was good.
A few weeks ago I visited Barcelona again with my friends and this restaurant completely ruined our evening.
We were outside looking at the menu and the waiter rudely insisted that we go inside. Since we were tired from a whole day's trip we decided to just have dinner here. IT WAS THE WORSE DECISION EVER.
Firstly, one waiter inside gave us the menu and we told them we werent ready to order. A minute later, LITERALLY A MINUTE, another waiter came and rudely asked what we wanted to order and we havent even finished looking at the menu yet so he left. After another minute, a different waiter came again and asked us the same thing! This really has got to be the worse service ever. In total we had four different waiters who came to annoy us.
We then decided to just order paella to quickly leave. We ordered two big plates of paella and it was so horrible! It was tasteless and very slimy. It was disgusting.
Upon paying the bill, I gave whole notes and a few coins and a different waiter just took it. Then I told him I wanted my change and before leaving, he murmured why need to give change. I had change of around 10 EUROS! It took 30 minutes for the change to come and when we were following up on it, this time no waiters wanted to come and attend to us. We then thought they didnt want to give our change back because of what the guy murmured! So we kept calling their attention until finally someone went down to look for the guy.
He came back and gave us our change. And rudely he just stood there behind the table waiting for us to give tip. My friends and I took our change back and we were rummaging through our bags. The same waiter probably thought that we weren't leaving anything so he came to our table and RUDELY SAID "there's a service charge here in Barcelona but if you dont want to tip just keep your money i dont want it" IMAGINE HOW SHOCKED WE WERE! we were so angry! we couldnt speak to the manager because he couldnt be bothered about attending to foreigners he was very racist and you could see that he would only attend to spanish customers.
I warn everyone to not come here. The appearances of the waiters are horrible. They look like the illegal street vendors along Port Vell who was just picked up by the restaurant for cheap labour. They do not know how to address customers or the least be polite. Please don't come here if you don't want your trip to be ruined by such an experience.
They should have a complete change of management because Maremagnum is a tourist spot and it would be a shame for them to leave such an impression on tourists. I think that the unemployed Spanish residents deserve these jobs more than the filthy looking immigrants.
I hope the Board of Tourism of Barcelona will investigate this restaurant as IT IS A DISGRACE TO BARCELONA.
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