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“Great Waiter”
Review of Hard Rock Cafe

Hard Rock Cafe
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Ranked #927 of 10,605 Restaurants in Barcelona
Certificate of Excellence
Cuisines: American, Barbecue
More restaurant details
Restaurant details
Good for: Families with children, Large groups, Bar scene
Dining options: Lunch, Late Night, Breakfast, Dinner, Reservations
Neighborhood: Barrio Gotico (Barri Gotic)
Description: Hard Rock Cafe Barcelona blends the local ambience of Catalunya with our inspired, creative cuisine and celebrated music memorabilia. Located on the famous Las Ramblas promenade and next to the historic Catalunya Square, our restaurant brings world-famous service to the heart of historic Barcelona. Our unique menu perfectly fuses the flavors of this iconic city with American dishes to create truly sophisticated masterpieces. Choose from classic American staples like our Legendary® Burger or try something new with our locally inspired entrees. Our restaurant features upstairs and downstairs seating and an outdoor Hard Rock Terrace, where you can people watch and soak up the energy of Las Ramblas. With an impressive music memorabilia collection, world-class service, and a unique menu, Hard Rock Cafe Barcelona is a dining experience you won’t want to miss. Once you have satisfied your hunger, don’t forget to stop by our Rock Shop® for exclusive Hard Rock Cafe merchandise.
Reviewed May 31, 2013

We just got back from a vacation in Barcelona. We had a great time at this restaurant and our waiter, Pablito was amzaing. He was a great waiter and took care of all of our needs.

    • Value
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Thank Ross W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, General Manager at Hard Rock Cafe, responded to this reviewResponded June 7, 2013

I would like to thank you for your interest in the Hard Rock Cafe Barcelona. Thank you for taking the time to place comments regarding your visit to our cafe on Trip Advisor and for commenting positively on the great quality of service that Pablito gave you guys! One of our big concerns is to offer an unforgettable experience in all the Hard Rock Cafe’s worldwide, because customer satisfaction is our top priority.

Hard Rock Cafe proudly boasts over 76000 pieces of memorabilia in its collection consisting of by far the largest, most authentic and valuable collection in the world.

We are honored for being positively scored on your most recent visit to the Hard Rock Cafe in Barcelona. Please be assured that we take your feedback seriously and have already begun to use your comments to build a better experience for all of our guests.

At Hard Rock we strive to combine a casual dining environment, outstanding service and a fun atmosphere and I would like to take this time to renew our commitment of delivering for our guests authentic experiences that rock!

Once again thank you very much for visiting the Hard Rock Barcelona.

Kind regards,

Eric Swanson
General Manager
Hard Rock Cafe Barcelona

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,383 - 1,387 of 3,436 reviews

Reviewed May 31, 2013

amazing food, great place to hang out.wide choice of menu. our attendant Pablito was great.though we have to wait for 1-1/2 hour but it was worth waiting.

    • Value
    • Atmosphere
    • Service
    • Food
Thank sejal01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, General Manager at Hard Rock Cafe, responded to this reviewResponded June 7, 2013

I would like to thank you for your interest in the Hard Rock Cafe Barcelona. Thank you for taking the time to place comments regarding your visit to our cafe on Trip Advisor and for commenting positively on the food quality. It's also great to know that Pablito looked after you well! One of our big concerns is to offer an unforgettable experience in all the Hard Rock Cafe’s worldwide, because customer satisfaction is our top priority.

Hard Rock Cafe proudly boasts over 76000 pieces of memorabilia in its collection consisting of by far the largest, most authentic and valuable collection in the world.

We are honored for being positively scored on your most recent visit to the Hard Rock Cafe in Barcelona. Please be assured that we take your feedback seriously and have already begun to use your comments to build a better experience for all of our guests.

At Hard Rock we strive to combine a casual dining environment, outstanding service and a fun atmosphere and I would like to take this time to renew our commitment of delivering for our guests authentic experiences that rock!

Once again thank you very much for visiting the Hard Rock Barcelona.

Kind regards,

Eric Swanson
General Manager
Hard Rock Cafe Barcelona

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2013

This is a busy HRC in the centre of Barcelona.

We had a wait of just over on hour for a table but spent this sat at the bar watching the manic bar atmosphere and enjoying the music and videos, so time passed fast.

Food was good and prices not cheap but not extravagant (typical HRC menu).

Cocktails quickly prepared and tasted good.

Staff attentive, but not overly so.

If you don't mind the wait - a great entertaining night out!

1  Thank marshga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, General Manager at Hard Rock Cafe, responded to this reviewResponded May 31, 2013

I would like to thank you for your interest in the Hard Rock Cafe Barcelona. Thank you for taking the time to place comments regarding your visit to our cafe on Trip Advisor and for commenting positively on the food and cocktail quality! One of our big concerns is to offer an unforgettable experience in all the Hard Rock Cafe’s worldwide, because customer satisfaction is our top priority.

Hard Rock Cafe proudly boasts over 76000 pieces of memorabilia in its collection consisting of by far the largest, most authentic and valuable collection in the world.

We are honored for being positively scored on your most recent visit to the Hard Rock Cafe in Barcelona. Please be assured that we take your feedback seriously and have already begun to use your comments to build a better experience for all of our guests.

At Hard Rock we strive to combine a casual dining environment, outstanding service and a fun atmosphere and I would like to take this time to renew our commitment of delivering for our guests authentic experiences that rock!

Once again thank you very much for visiting the Hard Rock Barcelona.

Kind regards,

Eric Swanson
General Manager
Hard Rock Cafe Barcelona

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2013

Pablito is the men!
Great place to have some nice burger in the center and make sure you pick the right waiter :)

    • Value
    • Atmosphere
    • Service
    • Food
Thank Ivo100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, General Manager at Hard Rock Cafe, responded to this reviewResponded May 31, 2013

I would like to thank you for your interest in the Hard Rock Cafe Barcelona. Thank you for taking the time to place comments regarding your visit to our cafe on Trip Advisor and for commenting positively on the food quality, but above all, the service that Pablito gave! One of our big concerns is to offer an unforgettable experience in all the Hard Rock Cafe’s worldwide, because customer satisfaction is our top priority.

Hard Rock Cafe proudly boasts over 76000 pieces of memorabilia in its collection consisting of by far the largest, most authentic and valuable collection in the world.

We are honored for being positively scored on your most recent visit to the Hard Rock Cafe in Barcelona. Please be assured that we take your feedback seriously and have already begun to use your comments to build a better experience for all of our guests.

At Hard Rock we strive to combine a casual dining environment, outstanding service and a fun atmosphere and I would like to take this time to renew our commitment of delivering for our guests authentic experiences that rock!

Once again thank you very much for visiting the Hard Rock Barcelona.

Kind regards,

Eric Swanson
General Manager
Hard Rock Cafe Barcelona

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2013

We had an evening meal at this restaurant. They build the hype by having a 1-1/2 hour waiting list. Service was ok food was nothing to write home about, literally !!!
Think about it, why go to a beautiful city full of culture and eat in a Hard Rock cafe??? You may as well go to KFC. Better places to eat at less money - simple.

    • Value
    • Atmosphere
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    • Food
Thank MikeNottm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric S, General Manager at Hard Rock Cafe, responded to this reviewResponded May 31, 2013

I would like to thank you for taking the time to place your feedback regarding your visit to the Hard Rock Cafe in Barcelona on Trip Advisor. Although your feedback shares that you were happy with the quality of your service, it is very unfortunate that you were not satisfied with the quality of the food received during your visit and it is a high priority for me to ensure that this experience does not repeat for you or any other guests dining in our restaurant. It would be of great assistance to me if you could provide me with any additional information by contacting me at the Barcelona Cafe.

It is our primary goal to exceed customer expectations, however according to your comments unfortunately during your visit we failed to do so. I would like to coordinate your next reservation at the Hard Rock Cafe in Barcelona and personally ensure that you are overwhelmed with your next experience. Feel free to contact me at the Barcelona cafe so that I can make accommodations for your next visit.
Your participation is very valuable to us. Please be assured that we take your evaluation seriously and have already begun to use your feedback to build a better experience for all of our guests.

One of our big concerns is to offer an unforgettable experience in all the Hard Rock Cafe’s worldwide, because customer satisfaction is our top priority.

Hard Rock strives to combine a casual dining environment, outstanding service and a fun atmosphere. I apologize that your visit fell short of our usual high standards and failed to meet some of your expectations.

Again we apologize for any inconvenience we may have caused and hope to see you in the Hard Rock Cafe Barcelona again soon.

With kind regards,

Eric Swanson
General Manager
Hard Rock Cafe Barcelona

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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