We checked in at the Hotel Ciutat Vella in Barcelona at approximately 8:20 pm. Since we had been travelling for most of the day, we were rather tired and hungry and decided to put our luggage in our room and go out for dinner. We were gone for about an hour and a half and then returned to our hotel.
The next morning it was discovered that we were missing all our cash, but thankfully not our passports and credit cards. Since we arrived late the night before, we did not use the safe in the room….our fault, our mistake. Since we were warned not to carry money on the street, we left most of our cash in the room, thinking our room would be secure, but obviously someone had access to the room. In all the years we have been travelling, this is the first time that our room had been compromised.
We reported the theft to the front desk and were told that in order to further investigate, we would have to make a police report, which we did. The reaction from the hotel staff was less than sympathetic – rather cavalier. Security at this hotel is not effective at all and it seems there is not much interest in improving it, based on our observations and conversations with staff. Management was invisible.
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- Also Known As:
- Ciutat Vella Hotel
- Hotel Ciutat Vella Barcelona, Catalonia