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“Barcelona Hotel Theft”
Review of Hotel Ciutat Vella

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Hotel Ciutat Vella
Ranked #214 of 515 Hotels in Barcelona
Certificate of Excellence
Reviewed April 2, 2013

We checked in at the Hotel Ciutat Vella in Barcelona at approximately 8:20 pm. Since we had been travelling for most of the day, we were rather tired and hungry and decided to put our luggage in our room and go out for dinner. We were gone for about an hour and a half and then returned to our hotel.
The next morning it was discovered that we were missing all our cash, but thankfully not our passports and credit cards. Since we arrived late the night before, we did not use the safe in the room….our fault, our mistake. Since we were warned not to carry money on the street, we left most of our cash in the room, thinking our room would be secure, but obviously someone had access to the room. In all the years we have been travelling, this is the first time that our room had been compromised.
We reported the theft to the front desk and were told that in order to further investigate, we would have to make a police report, which we did. The reaction from the hotel staff was less than sympathetic – rather cavalier. Security at this hotel is not effective at all and it seems there is not much interest in improving it, based on our observations and conversations with staff. Management was invisible.

  • Stayed: March 2013, traveled with friends
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13  Thank HeatherF512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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130 - 136 of 495 reviews

Reviewed April 1, 2013

  • Stayed: March 2013, traveled with family
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2  Thank Eliezer A
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed March 27, 2013

The fact is, place is pretty good and good located, because it is situated next to Ramblas. Room was clean and nice, cleaning service was very good, but service in the reception and during breakfast was not enough polite. Breakfast was not varied at all and poor, we had to wait long time if something had finished.

  • Stayed: November 2012, traveled on business
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Thank K'asia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2013

spent 3 great days in this hotel,rooms were large and spacious ,spotlessly clean ,free tea,coffee,and bottled water all day ,staff very friendly and helpful wil stay here again on my next visit to barca

Room Tip: request front facing rooms
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  • Stayed: March 2013, traveled with family
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1  Thank bohsman2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

Stayed one night with a group of my American high school students.
- so close to Ramblas, but quiet and felt safe coming back at night
- minimal room furnishings
- great breakfast
- free wifi in room
- free water bottles!!!
- super nice staff
- kept all our bags (11 people on 10 day excurison) for a whole day in the consigna so we could explore after checking out. I know that should be a given, but it isnt always, esp in a smaller hotel with a larger group. they offered us more water bottles and coffee/tea before the next leg of our trip when we got back to grab out stuff and head out.

  • Stayed: February 2013, traveled with family
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1  Thank lkells2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

I would recommend this hotel if you are staying just a few nights and you are planning to stay most of your time outside your hotel. The room was small, but very clean and modern. There was no windows outside - instead there was an "inside" window to the entry hall. I found this a little strange, but there were large curtains and therefore privacy too.

I you want to enjoy a luxury weekend with your friend or your loved one, I don't recommend you choose this hotel, but when travelling alone or with your friend and you have a low budget, this hotel provides very good value for your money: The room is clean and tidy and they serve bottled water for free in the lobby 24/7 and coffee as well. I was also positively surprised how good the breakfast was thought this is a rather small hotel.

Room Tip: If you can make a wish, you shoud prefer higher floors!
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  • Stayed: October 2012, traveled solo
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2  Thank Mikaela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2013

My second time here. First time we had a room to the front of the building and the noise, even high up, could disturb a light sleeper. Having read other reviews it seems 'internal' rooms leave a little to be desired. Any where at the back is great as there is no noise and at my stay 2 weeks ago it was perfect. The hotel lies between Plaza Universidad, Plaça de Catalunya, and La Rambla and is only a minutes walk from all. Free water, coffee and tea is a big bonus. Rooms and bathrooms are clean and with multi channel TV, safe and adequate storage the hotel is ideal for a city break. We paid €58 per night for a double room....great value.

Room Tip: At the Back
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  • Stayed: January 2013, traveled as a couple
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Thank alldublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Ciutat Vella

Address: Carrer Tallers 66, 08001 Barcelona, Spain
Phone Number:
Location: Spain > Catalonia > Province of Barcelona > Barcelona > El Raval
Amenities:
Children Activities (Kid / Family Friendly) Wheelchair access
Hotel Style:
#156 Romantic Hotel in Barcelona
Price Range: $71 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Ciutat Vella 3*
Number of rooms: 40
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Also Known As:
Ciutat Vella Hotel
Hotel Ciutat Vella Barcelona, Catalonia

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