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Reviewed July 19, 2019

Great hotel, excellent amenities, conveniently located near the BCN airport.
Special thanks to Nacho at the front desk for being so attentive and polite. Great attention to details, made us feel welcome.

Date of stay: July 2019
Trip type: Traveled as a couple
1  Thank Maurisaenz2
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HHTOWER, Director General at Hyatt Regency Barcelona Tower, responded to this reviewResponded August 2, 2019

Dear Mauricio,

Thank you very much for the time spent in sharing your opinion. We really appreciate your comments.

We are aware of the importance of feel at home when travelling so it is a pleasure to read that we have reached your expectations and you have enjoyed your time with us.

I will stay at your entire disposal for any future assistance.

Best regards.

Guzmán Muela
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2019

This is a conference hotel / business hotel, it does very little for people who wish to be tourists in the city. So I write this review as a tourist and cannot judge the conference facilities etc. First its location and the end of L1 metro - if you ask at reception where the metro station is they say 'across the road' , well frankly i and many other people needed a bit more information - go out of the hotel turn right across the road heading towards the hospital then bear left you will see a red metro sign over a staircase - this is the metro. (Which is fantastic by the way), metro will take you to all the tourist spots you might have to change lines and will be around 20 - 30 mins. One of my BIGGEST things about this hotel given its grading is that you have no tea / coffee making facilities in your room, it will cost you around €3.50 for coffee in reception area. No balconies or opening windows in any rooms. No facility to set an alarm as you dont have a clock. Swimming pool will cost you around €12. if you are a smoker (like me) then standing room only at the front of the hotel - no benches or other others though they do provide 4 ashtrays. TV channels in English only 2 both news channels - not that i go anywhere to watch TV but did find myself wanting to watch a film to kill a couple of hours - no chance here not even pay to view. They do put a card in the room to tell you about the electric curtains but nothing about internet log in - get this from reception area where there are signs. At 9.30pm the place is dead, any live musician will have packed up and frankly i found myself quite alone with 4 staff members at 9.40pm. The room windows are large but the sofa faces towards the room rather than the view perhaps thats because in most rooms you only see the motorway. Good points air con in the room was good, it was clean and for a 5* the bottles of wine start at €18. Had a dinner which you feel like you are eating in the reception area - steak, when it arrived well it was a nice steak with some onions / tomatoes NO vegetables or potatoes etc - i did ask the waiter were the vegetables were and he told me they were under the steak ! . On the room service menu in the room it states 'The great advantage of a hotel is that its a refuge from home life' - well frankly at home if i want a cup of coffee i go and make it - here you either have room service or go down to the reception area. So thats my review as a tourist not as someone going to a conference and by the way i used to organise conferences. So as a potential tourist again heading to Barcelona would i choose this hotel - no way.

Date of stay: July 2019
  • Trip type: Traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Woolf
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HHTOWER, Director General at Hyatt Regency Barcelona Tower, responded to this reviewResponded July 18, 2019

Dear Mr. Woolf,

Thank you for sharing your comments about your experience with other users.
We have taken good note of the point of improvement and I have shared it with my team to work on it.
Looking forward to welcome you back soon in a near future.

My best regards,
Josep Mª Serra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2019

Stayed in this hotel as part of a guided group tour through Spain. This is a great hotel, with great service and spacious rooms (see pics). The rooms have top to bottom glass windows with electronic curtains. The breakfast buffet is amazing and the service second to none. The hotel is walking distance to the metro station and also a quick drive to the Barcelona airport. We had dinner at the onsite restaurant/bar on the evening before our early flight out of Barcelona and the food was good. Would stay here again.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
3  Thank sheimar
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HHTOWER, Director General at Hyatt Regency Barcelona Tower, responded to this reviewResponded July 2, 2019

Dear Sheimar,

Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating to your stay with us. At the Hotel Hesperia Tower & Fira Suites, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied.
Thanking you again for your time and your comments, I look forward to hearing from you soon.

Cordially,
Josep Mª Serra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2019 via mobile

Lovely hotel really close to the airport, only a 10 minute drive. The staff were friendly and always available to help. The rooms were a great size, very comfortable and well equipped with good size tv’s and plenty of space to hang cloths.The food we had was all of a high standard.

Date of stay: June 2019
Trip type: Traveled on business
3  Thank alimN3123HM
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HHTOWER, Director General at Hyatt Regency Barcelona Tower, responded to this reviewResponded June 26, 2019

Dear guest,

Thank you very much for the time spent in sharing your opinion. We really appreciate your comments.
We are aware of the importance of feel at home when travelling so it is a pleasure to read that we have reached your expectations and you have enjoyed your time with us.
I will stay at your entire disposal for any future assistance.

Regards,
Josep Maria Serra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2019

Thank you very much for the great time we had in Barcelona.
Very friendly & helpful staff. Thank you to all receptionists and breakfast staff.
You welcomed us extremely heartful and we enjoyed the time!
My wife, daughter Selina (1year) and I felt very comfortable during our stay.
Room was quiet, clean and you have enough space. >> wonderful view over Barcelona (you can see MontJuic, SagradaFamilia, Tibidabo,..)
Bathroom is very stylish with a lot of mirrors.
Breakfast was great, you are able to eat until you... everything is soooo tasty.
CityCenter is reachable with Metro direct line (L1) within 20min, Airport is just 10min by Taxi (~25EUR), very easy and comfortable.
We had a really nice stay at your property and cannot wait to come back again.
Our "little chica" Selina will perhaps stay in some of your minds, too. "Whooppaaa" to Mercedes :)

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
1  Thank 2Engel1Bengel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HHTOWER, Director General at Hyatt Regency Barcelona Tower, responded to this reviewResponded June 26, 2019

Dear guest,

Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating to your stay with us. At the Hotel Hesperia Tower & Fira Suites, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied.
Thanking you again for your time and your comments, I look forward to hearing from you soon.

Cordially,
Josep Mª Serra
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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