My rating is solely based on customer service.
I made reservations at Villa Emilia and accidentally selected the wrong 4 dates. I sent an email and called the hotel to try to correct my error. It turned out that of the 4 nights I actually needed my reservation, they could only accommodate 2 of the nights and those 2 nights were in the middle of the trip. I'd have to stay somewhere else the first night, switch to their hotel for two and then stay somewhere else the last night. Obviously, that would be highly inconvenient.
After multiple email, multiple calls and multiple conversations with multiple people over multiple days... I got the short end of the stick, entirely. I understood their policy of no refunds so I didn't ask for a full refund. I kindly asked if they would graciously refund me just 2 of the nights I paid for since I would obviously need to make reservations and pay for 4 nights stay elsewhere. They refused. It was a huge disappointment, as I truly looked forward to staying there and it was a terrible loss of of over $800 dollars.
- Official Description (provided by the hotel):
- The Hotel Villa Emilia is a modern property situated in a prime location in the heart of Barcelona, perfect for business travelers and holidays trips. Its 53 double guestrooms are fully equipped and decorated with exquisite taste. Guests can enjoy Mediterranean food in the Zinc-Bar, lounge on our famous Terrace, enjoying live DJ/music and cocktails, or organize special events and meetings in the Salon Rojo and El Privat. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Travelocity, Booking.com, Hotwire, Priceline, TripOnline SA and HotelQuickly so you can book your Hotel Villa Emilia reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Villa Emilia Hotel Barcelona
- Emilia Hotel Barcelona
- Hotel Villa Emilia Barcelona, Catalonia