After a busy day's sightseeing we came back to our room for a siesta. As I laid back on the bed I felt the bed move. Then I heard a crack. The leg at the top of the bed capsized causing the bed to drop sharply at one side. It was a definite YBF moment, if only it had been filmed!
I looked under the bed and the leg that had fallen off had some tape attached to it- which didn't inspire me with confidence.
We called down to reception to explain what had happened. They were apologetic and immediately arranged for us to get another room, offering to help us move.
The new room was nice but overlooked the street. Unfortunately for us it was the night for the refuse pick-up from the surrounding streets and the noise of the vehicles kept me awake until about half past one.
The next morning we spoke to reception. We asked for a
quieter room, and they duly obliged. They also gave us a voucher for a free glass of Cava.
We moved again to our third room. That afternoon, again after a day's sightseeing, we came back to our room for a nap. My partner sat on the bed and unbelievably the bed gave way!!
Looking under the bed we noticed that the leg hadn't buckled. It just wasn't there!!
I have to add here that although we do enjoy our food, including the fabulous tapas from the small but excellent bar behind the hotel, we are not hugely overweight.
We phoned reception again. Once more they apologised and sent someone up to see the bed for themselves.
We were given an upgrade to a fabulous corner room on the fifth floor-room 512. Again we were offered help to move, and another voucher for another glass of Cava.
The following morning reception phoned and invited us to have complimentary breakfasts in the hotel. We'd looked at having breakfast in the hotel but thought that it wasn't great value for money. However it was excellent. I had freshly squeezed orange juice, coffee, a selection pastries, and a freshly prepared dish of smoked salmon. Cereal and cakes were also included.
As we were eating, the manager- Alex- introduced himself and apologised for our inconvenience. He said he'd get in touch with his housekeeping staff to find out how a leg could go missing from a bed, and to ensure that all the beds had all their legs.
I was impressed with Alex. He also took the time to come and see us just as we were heading off, to further apologise for our inconvenience.
All in all, this is a lovely, clean, and modern hotel in an enviable location seconds walk from the old cathedral and the fantastic shops and bars of the Gothic area.
We would certainly consider staying here again. Bad things did happen, but the actions of Alex and his staff to remedy
them made all the difference to our lasting impression of our stay here.
- Official Description (provided by the hotel):
- Valued as excellent for 95% of its clients, the Barcelona Catedral Hotel, 4* Boutique, has an unbeatable location in the Gothic, next to Plaza Catalunya and Las Ramblas. The Barcelona Catedral Hotel is exclusive, modern and comfortable. It has swimming-pool, gym, terrace-chill out, parking, restaurant with outdoors terrace and smoking area, free Internet on business centre, free wifi, meeting rooms. Its restaurant 4 Capellans, offers Mediterranean cuisine, a la carte, lunch menu, banqueting, coktails, catering. An spectacular outdoor terrace is the perfect place for events and celebrations. SPECIAL MENUS FOR COELIACS AND OTHER DIETARY NEEDS. Cultural activities: Every Wednesday night and Sunday morning, the hotel proposes complimentary walks through the Gothic quarter, Legends and Secrets. Gastronomic activities: Cooking lessons, Cooking Team Building for companies and wine tasting. Wifi INCLUDED for ALL Hotel guests Barcelona Catedral. ... more less
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- Also Known As:
- Barcelona Catedral Hotel
- Catedral Hotel Barcelona
- Hotel Barcelona Catedral Catalonia