POSITIVE: We have just returned after our three night stay at this great little hotel. After reading some of the not so positive reviews we were pleasantly surprised on arrival. We received a warm, friendly welcome - we had requested a certain floor and room location and the request was honoured -- a very positive start! Our room was really nice, light and airy with two windows that overlooked Princesa Street. It was a good size, modern, attractively furnished and spotlessly clean. Likewise the bathroom, it was quite roomy, a nice efficient shower, a hairdryer and good quality towels. Despite complaints about noise from some other reviewers, we must have been lucky because our room was very quiet, of course with the windows open there was some traffic noise but that was to be expected. The staff members at this hotel were all polite, helpful and friendly. In particular a young man called Gabriel on reception who very kindly helped sort out our hotel/airport departure details.
NEGATIVE: The breakfast was a real let-down and disappointment. It was a shambles and a complete antitheses to the well run-hotel. It's difficult to know where to start with what's wrong with the breakfast service. The food wasn't bad, it was the usual Continental fare as well as scrambled eggs and bacon. However, the place was so under-staffed, just two people to serve coffee, replenish food items, clean the tables and generally look after and serve dozens of customers, most of whom were complaining about one thing or another.
Having said that, we would still return to this hotel but would skip booking breakfast - there are lots of super little breakfast places nearby.
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- Also Known As:
- Ciutat Hotel Barcelona
- Ciutat Barcelona
- Hotel Ciutat De Barcelona Catalonia