After arriving from Prague at our originally booked Hotel Cram, we were kicked out because our booked room was taken by other guests and the hotel was now full so they sent us to stay at Advance Hotel instead where they threw in a complimentary breakfast for the inconvenience. We were already feeling hot and annoyed on arrival at Hotel Advance as it was not the hotel we booked. On entering our hotel room the problems with this place started and didn't stop! It was 30 plus degrees outside in Barcelona with probably 80% humidity so you really want to come in and get the air con cranking in your room. Problem one, we had the air con turned up full blast on the coldest setting and our room began to get hotter! We couldn't enter our room and not sweat in there because the air con was pumping out air hotter than outside it seemed. We opened the window and the room actually began to cool slightly.
Problem two, we were given a wifi password to use and were able to get onto the internet in our room, however no web pages would load. My partner works in IT and figured it was a problem with their router. I called up reception and explained about the wifi issue and the girl just told me they have problems with the internet there and I would have to use it in the lobby like everyone else. What?? Are we not paying for wifi to be useable in our room? I also complained about the air con in our room and she said "oh yes, this means there are many people in their hotel rooms using the air conditioning so it struggles when there are too many people using it when it's too hot". I couldn't believe this response and argued that this is unacceptable for a hotel.
Problem three, with no internet available to use in our room I thought I'd check out some Spanish TV. I found an English station but couldn't hear anything because the volume would not go above 8 via the remote or a button on the TV. Very frustrating, especially since the walls were super thin. We decided to go down to the lobby and try looking for another hotel to book because we were getting so frustrated, but everything was too expensive and we figured they most likely wouldn't refund our money. So we endured the heat during the day and returned back to our room in the evening to find the air con was still not working properly. I requested a fan so we could at least get to sleep in the heat but they didn't even have any. I complained again about all the issues with reception downstairs and he just said they had problems with management solving the issues.
On the plus side the shower in the room was fantastic and it was clean, and our complimentary breakfast was not too bad. The standard fair, but the juice and water could have been filled up more frequently. They also had a late check out time of 12pm, which was great for us with our flight home at 4pm. It's a just unfortunate that the last night of our five week holiday was spent in an ill equipped hotel.
- Official Description (provided by the hotel):
- Located in the heart of the city and only 10 minutes walk from La Fira and 5 minutes walk from Plaza Catalunya, Las Ramblas and Paseo de Gracia, and next to the historic and charming neighborhoods of El Raval, Gothic and El Born,hotel Advance brings you closer to museums and major attractions where you can get lost and discover Barcelona. The 1888 building was the old familiar "Casa Farmis" which later became the home of the Marquis of Framis where they lived until 1990. Designed by interior designer Santi Nin and some family members Bondia, you will receive a magnificent entrance doors, fully restored, dating from the late nineteenth century. The Hotel Advance, combines elegance, modernity and comfort, the hotel has 38 rooms, some with nice terraces where you feel the authentic Barcelona. All rooms are equipped with T.V. hairdryer, mini bar, safe and air conditioning. The Hotel Advance, all equipment will serve you with professionalism and attention that our guests deserve ... more less
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- Also Known As:
- Barcelona Advance Hotel
- Hotel Advance Barcelona, Catalonia