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“Less than Impressed”

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Hilton Diagonal Mar Barcelona
Ranked #195 of 513 Hotels in Barcelona
Certificate of Excellence
GreenLeadersSilver level
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Less than Impressed”
Reviewed March 31, 2013

I want to be fair as I am not one to write reviews but would like to set some expectations in regards to this Hotel. First and foremost it does offer a beautiful view of the water but is very far from the square and historic sites of Barcelona. It was referred to as the new city by the bartender and our taxi driver and indeed it is. Everything is ultramodern except the customer service.
The reception desk was flat out rude and ignored our request to check in at the Exceutive lounge upon our arrival as instructed by emails from the hotel. We were using points plus cash rewards and were told that we would need to pay an additional fee upon our arrival for the twin bed for our daughter. Wait , are we not using points and already paying a fee ?
The hotel is across from a mall and that is the only atrraction in the area. I think they cater to a business travler and not someone there for a holiday. No turn down service or leaving the lounge with a wine glass to enjoy in your room . We were ask to place our wine in a styrafoam cup! Ok if at the Holiday Inn but not standard for a four star hotel! I would choose something closer to the square and be sure that they apprecaite those travlers redeeming well earned loyalty points. Enjoy Barcelona!

Room Tip: Ask for a Ocean View!
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lesliekphillips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Enrique A, General Manager at Hilton Diagonal Mar Barcelona, responded to this review, April 2, 2013
Dear Guest,

Thank you for taking the time to share your opinion. We are sorry to hear the hotel didn’t meet your expectations. However, we appreciate your feedback and we will take in consideration your comments as this is a good opportunity for us to improve and become better every day.

We hope that despite your disappointed on this occasion, we have the opportunity of welcoming you back to the hotel at some point in the future.

Kind Regards
Guest Services Dept
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
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  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (521)
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English first
Ottawa, Canada
Level 6 Contributor
584 reviews
240 hotel reviews
common_n_hotel_reviews_1bd8 604 helpful votes
Reviewed March 29, 2013

My excellent rating for this property is mostly based on service. The property itself is also fairly good, probably deserving 4/5.

What I liked: The staff, the staff and the staff! Very friendly and efficient check-in and helpful staff in the executive lounge. What was really exceptional though was the friendliness of the staff in the restaurant. As a solo traveller, they really made sure I would not get bored and even helped me with sightseeing, providing useful tips on Barcelona and walking me through the city map - something you might expect from front desk staff, but not wait staff at the restaurant. Speaking of the restaurant, this was another highlight of this place. Relatively speaking, it is fair value and the food extremely good. I know you don't go to Barcelona to eat a Club Sandwich, but they had the best presented and best tasting club I have ever had. On the 2nd night, I had a steak which was also very good and well prepared. There is some "local" offering on the menu, but it mostly felt like an American-style menu and I personally like to see more local cuisine on hotel menus. Location of the hotel is also interesting. It is not downtown so for those in Barcelona primarily for sightseeing, you do need to hop on the tram or metro which is less than 5 minutes away from the hotel. For those into shopping, the hotel is in front of the Diagonal Mar shopping complex which has a couple of nice shops and a lot of casual dining options. I was provided with a room on the executive floor. the room was decent in size and everything was well maintained. Bathroom size was also quite good. I had a view of the ocean and the "beach" area nearby. As a Diamond member with Hilton, I was provided with complimentary internet, which worked fine for the duration of the stay. Very modern hotel. Nice, open lobby area

What could be improved: Not much - I found the food offering in the executive lounge to be standard and simplistic and quality could have been one notch higher. Also, although I quite liked the room, the floors (wood-style) are starting to show some signs of aging. The room did not look nor feel dated, but it could probably use a rejuvenation program in the near future. finally, given that it was low season, I was expecting the rate to be somewhat lower. From a value perspective, it is fair, but not great

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ottwatrvllr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Enrique A, General Manager at Hilton Diagonal Mar Barcelona, responded to this review, April 2, 2013
Dear Guest,

We would like to thank you for choosing the Hilton during your recent visit to Barcelona.

We are so glad to read that your stay was a memorable one and that you found our staff very friendly and efficient.

We hope to welcome you back to the Hilton Diagonal Mar Barcelona in the near future.

Kind regards
Guest Services Dept.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NC
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 28, 2013

A huge Reccomendation for this hotel. The staff is what makes this place stand out. Everyone is super helpful and friendly and smiling. Congradulations to the management and team. A special thanks to the team in the Executive Lounge. they go the extra mile to do anything for you and make you feel very welcome. I stayed for 5 nights with our kids and they did not want to leave. Awesome views of beach from lounge. metro just across the street to city center and really nice running along the beach. We will stay there again and again when we go back to barcelona.

Room Tip: try for a room up high to get better views
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LisaNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Enrique A, General Manager at Hilton Diagonal Mar Barcelona, responded to this review, April 2, 2013
Dear Guest,

Thank you for taking the time to share your opinion.

I am happy to learn that you had a really nice stay in the hotel. It was particularly pleasant to see that your impression of our staff were super helpful, friendly and smiling. And that you enjoyed with the service of the Executive Lounge

I am sure that all your suggestions will help other guests to enjoy even more their stay in Barcelona.

It will be an honor to have you again in the hotel. We look forward to welcome you back again soon.

Kind Regards

Guest Service Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
74 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed March 27, 2013

We had a wonderful stay at Hilton Diagonal Mar. Warm welcome & a great place to stay. As Hilton Gold members they made it special for us. Beautiful accomodation, comfortable beds + beach & city views. We also had access to the Executive Lounge with a fantastic terrace to enjoy panoramic views. Hotel staff spoke excellent English & were so helpful especially Biagio & Filipe in the Indido Restaurant.
Diagonal Mar Shopping Centre across the road has good restaurants, shops & large supermarket to cover all needs.
We look forward to our next stay.

Room Tip: Worth the extra for Executive Floor with complementary Breakfast + Evening Drinks & snacks.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jenny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Enrique A, General Manager at Hilton Diagonal Mar Barcelona, responded to this review, April 2, 2013
Dear Guest,

Thank you for taking the time to share your opinion.

I am happy to learn that you had a really nice stay in the hotel. It was particularly pleasant to see that your impression of our staff were very helpful.

I am sure that all your suggestions will help other guests to enjoy even more their stay in Barcelona.

I would like to take this opportunity to thank you for mentioning two of our staff members.

It will be an honor to have you again in the hotel. We look forward to welcome you back again soon.

Kind Regards

Guest Service Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hohenfels, Bayern, Germany
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 26, 2013

Wonderful hotel and very friendly and inviting staff. Everybody was friendly and seemed genuinely concerned for our comfort.

We stayed in Barcelona one night after finishing a cruise. When we arrived at the hotel, didn't expect them to have any rooms as we checked in at 0900. They weren't busy and immediately put us into rooms. The rooms were exceptionally clean and spacious.

The breakfast was mainly continental European, but there was some "Asian" influence to their offerings. They had rice and a type of miso soup.

If you care to venture from the hotel, across the street is a large mall with several restaurants. Additionally there are many activities and rides for children to enjoy. The train stop to take you to central Barcelona is about a 10-15 minute walk away. The HopON/HopOff tour bus also runs by the hotel, but only during the warm season.

We will definitely come back and stay here.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Enrique A, General Manager at Hilton Diagonal Mar Barcelona, responded to this review, April 2, 2013
Dear Guest,

We would like to thank you for choosing the Hilton during your recent visit to Barcelona.

We are so glad to read that your stay was a memorable one and you find our staff friendly and inviting.

We hope to welcome you back to the Hilton Diagonal Mar Barcelona in the near future.

Kind regards
Guest Services Dept.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grosmont, United Kingdom
Level 6 Contributor
516 reviews
177 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
Reviewed March 23, 2013

Stayed for two nights whilst visiting the area.

It is out of town a little, but close to the Metro, so the city centre is easily reached.

The reception staff were excellent, especially Eric.

The rooms were very good with good amenities and facilities.

The executive lounge was good overall, but shorter opening hours at the weekend, and the presence of only pay as you use computers lwt it down for tourists.

Breakfast gave a very good selection buffet.

Would stay again, and would recommend.

Room Tip: Higher floors are best, with sea views on south side.
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cwyfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Enrique A, Director General at Hilton Diagonal Mar Barcelona, responded to this review, March 25, 2013
Dear Guest,

We would like to thank you for choosing the Hilton during your recent visit to Barcelona.

We are so glad to read that your stay was a memorable one and that you found our service staff excellent. I would like to take this opportunity to thank you for mentioning one of our staff members.

It will be an honour to have you again in the hotel. We look forward to welcome you back again soon.

Kind regards
Guest Services Dept.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level 6 Contributor
410 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed March 22, 2013

My wife and I stayed at the Hilton Diagonal Mar on recent holiday in Barcelona. The hotel is located outside of city center. You will need to take Metro or Cab into city center. The Metro is very close to the hotel. There is also large shopping center next to hotel with multiple restaurants. Our room was very nice and clean. The service was great. The executive lounge has large outdoor patio and great food primarily at breakfast. Very solid Hilton property that I would stay at again if I was fortunate enough to visit Barcelona.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank u2fan56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Enrique A, Director General at Hilton Diagonal Mar Barcelona, responded to this review, March 25, 2013
Dear Guest,

Thank you for taking the time to share your opinion. We are very happy to hear you had a wonderful stay at the hotel. I am sure that all your suggestions will help other guests to enjoy even more their stay in Barcelona.

We look forward to welcome you back again soon.

Kind Regards

Guest Services Dept.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Diagonal Mar Barcelona

Property: Hilton Diagonal Mar Barcelona
Address: Passeig del Taulat 262 - 264, 08019 Barcelona, Spain
Phone Number:
Location: Spain > Catalonia > Province of Barcelona > Barcelona
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Green Hotel in Barcelona
#74 Business Hotel in Barcelona
#82 Luxury Hotel in Barcelona
#107 Romantic Hotel in Barcelona
#129 Family Hotel in Barcelona
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Diagonal Mar Barcelona 4*
Number of rooms: 433
Official Description (provided by the hotel):
Located only at a 10 minutes’ walk from the beach, the Hilton Diagonal Mar Barcelona offers stunning views of the sea and spectacular morning rising sun, the perfect place if you wish to enjoy a fun family beach holiday, to have a cultural city break in Barcelona or to spend an unforgettable romantic weekend in Catalonia’s capital. 25 minutes from the airport, conveniently served by the Tram and Metro to reach the city center in just a few stops, the hotel is also facing Diagonal Mar Shopping Centre, one of the biggest malls in Catalonia with 240 shops. Overlooking the Mediterranean Sea the hotel has 433 comfortable and spacious rooms of which 110 are newly renovated premium ones, styled in serene and calm tones inspired by nature, cooled with air conditioning and featured with flat screen LED TV, safe and minibar. In the 2nd floor takes place an urban oasis called Purobeach Barcelona which was voted one of the best beach clubs in the world by Conde Nast Traveler. It invites to spend the day at the pool and enjoy the sun on the sunbeds while having a nice cocktail or smoothie. In addition the possibility to enjoy a relaxing treatment at the Spa while listening to the unique Puro Music with the resident DJ’s, and having the opportunity to discover the M3 cuisine concept with influences of Miami, Marrakech and Melbourne. A modern well equipped fitness center completes the leisure facilitate of the hotel. The Hilton Indigo's restaurant serves also delicious International and Catalan food. The Pistaccio Lounge bar is the perfect place for cocktail lovers wishing to start or end their evening in a relaxed atmosphere or simply enjoy the complimentary WI-FI to plan their next visit. The guest staying at the Executive Rooms can enjoy access to the Executive Lounge, a spacious place to relax, read or use complimentary internet access, also as all day refreshments, breakfast, afternoon snacks and Liquor and wine selection in the evening. Fancying spectacular city and sea views from its 15th floor terrace. ... more   less 
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Also Known As:
Hilton Diagonal Mar Barcelona Hotel Barcelona
Hilton International Barcelona
Hilton Barcelona
Barcelona Hilton
Hilton Diagonal Mar Barcelona Catalonia

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