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“Typical Hilton That Takes You For Granted !”

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Hilton Diagonal Mar Barcelona
Ranked #201 of 520 Hotels in Barcelona
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 3, 2013

Stayed at this Hilton as part of a package the night before a cruise.
Typical of every Hilton I have ever stayed at- The price you pay is how you are treated. Period.
Our room was facing about 10 floors above a concert that went on until 1:30am, The concert featured blaring bass and drums. The front desk failed to warn us of this.

When I called the front desk at 11:30am for a room change, I was told by the very unsympathetic and rude front desk person that I should have booked my room well in advance. I told him, we did, six months in advance! Let's say he was for a loss of words but told me there were no room changes available as the hotel was fully booked but would send up "ear plugs"!!!!! When we checked out the next day I reviewed the situation with the front desk again with a very unsympathetic front desk lady, with no attention span and who really didn't care as our group was leaving and she felt she wouldn't see me again.

Otherwise, the room was very nice and large based on what we have found in Europe but highly recommend you skip this hotel based on our treatment, unless you are forced to stay because of a situation as mine, a prepaid group that you have no control over.

I am sure the hotel will respond to this review and tell me this was a one time occurrence. Right!

  • Stayed: October 2012, traveled as a couple
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2  Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Enrique A, General Manager at Hilton Diagonal Mar Barcelona, responded to this reviewResponded January 6, 2013

Dear Guest,

Thank you for taking the time to share your feedback with us even when it is not the kind of review we would like to have as it helps us to improve our service and enables us to offer our guests a memorable experience.

I hope that we will have the chance to welcome you back to the hotel and offer you the high quality service that you expected and deserve.

You are a very valuable guest and the last thing we want is to lose your trust in us.

I completely understand your disappointment concerning the staff attitude and I deeply apologize for it.

Be sure your comments will be investigated up in order to avoid them in the future.

Yours sincerely.

Guest Services Dept.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,733 - 1,739 of 3,167 reviews

Reviewed January 1, 2013

is a great hotel, service is excellent... honestly I can say that Spainiars are very friendly and nice people, stay in this hotel twice in the past 3 months and both time they were great from service to cleanliness.... the only draw back is that is around 4 miles from downtown..... however, the second time in was in Spain I booked a closer to town hotel and ended up changing back to this hotel......

Room Tip: the view is amazing if you are facing the ocean
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  • Stayed: December 2012, traveled as a couple
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1  Thank dagahi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Enrique A, Director General at Hilton Diagonal Mar Barcelona, responded to this reviewResponded January 4, 2013

Dear Guest,

Thank you for taking the time to share your opinion. We are very happy to hear you had a wonderful stay at the hotel. I am sure that all your suggestions will help other guests to enjoy even more their stay in Barcelona.

It is true that Hilton Diagonal Mar is not located in the heart of Barcelona but the metro and bus can reach to the city center quite fast.

We look forward to welcome you back again soon.

Kind Regards

Guest Services Dept.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2013

We stayed 6 nights at the Hilton during our Barcelona vacation In the end of 2012 until the new year 2013. As HHonor member we were upgraded to the executive room on the high rise floor. The room and bathroom was spacious, with separate shower and bathtub. The wooden floor in the hotel room was quite a surprise as we normally seldom find it in hotel rooms.
Having traveled for business and leisure for the last 15 years, we set our standard high for great accommodation, and Hilton didn't fall short.
The hotel did a good job to make us feel welcome. There is no sight of run-down areas, the breakfast menu albeit didn't change from day to day tasted well and of good quality standard and sufficiently cater for our appetite for 6 days without grudging from our side. The hotel personnel were friendly and accommodating.
The bed is comfortably on the hard side which I found marvelous and supported good night rest through out the vacation.
The downside perhaps is its far location from the city centre and the tourist attractions. Several metro stops away. This can be annoying if you come over during the winter season when the beach next to the hotel is as of zero value, imo.
Will recommend this hotel.

  • Stayed: December 2012, traveled as a couple
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Thank Martha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Enrique A, Director General at Hilton Diagonal Mar Barcelona, responded to this reviewResponded January 2, 2013

Dear Guest,

Thank you for taking the time to share your opinion.

I am happy to learn that you had a really nice stay in the hotel. It was particularly pleasant to see that your impression of our staff was friendly and accommodating.

I am sure that all your suggestions will help other guests to enjoy even more their stay in Barcelona.

We look forward to welcome you back again soon.

Kind Regards

Guest Service Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2012

Simply put, this is a great Hilton property. It is modern and clean. Bathrooms are elegant and large. Bed is incredibly comfortable. Views of the ocean are great as well. The executive lounge has good ocean views and a great terrace. Only catch is that it is a long cab ride from downtown which is something to consider if you plan on eating in town a lot during your stay.

  • Stayed: December 2012, traveled as a couple
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Thank JessicaHowell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Enrique A, Director General at Hilton Diagonal Mar Barcelona, responded to this reviewResponded December 31, 2012

Dear Guest,

Thank you for taking the time to share your opinion.

I am happy to learn that you had a really nice stay in the hotel. I am sure that all your suggestions will help other guests to enjoy even more their stay in Barcelona.

We look forward to welcome you back again soon.

Kind Regards

Guest Service Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 22, 2012

We have just spent 11 days based at the Hilton Diagonal Mar while we explored Barcelona and did a couple of overnight trips to Madrid and Lisbon.
The facilities and staff at the hotel were fanatstic and the service and help we got from the Executive lounge staff was excellent. They were able to recommend places to see in Barcelona and make the required bookings for us and even arranged boarding pass printing for our flights.
On one side trip to Madrid an excellent restaurant recommendation and booking reservation was also made for us and other excellent advice was received durting our stay.
The Hotel is located in the business area of Barcelona a little out of town but with a Barcelona Metro stop only a few minutes walk away it was very easy to travel all around Barcelona at ease on the very efficient Metro system.
A major shopping centre was also directly adjacent that had EFTPOS machines that readily allowed withdrawal of 300 Euro cash at a time when needed. Security guards constatntly patrol the shopping centre and so felt at ease making withdrawals when needed.
Breakfast at the Hotel was excellent and included a special Catalan Foods section in the buffet which we always enjoyed.
The hotel was quiet as we were in off season as was the rest of Barcelona but we found the weather excellent and crowds low so made a great time to visit.
Taxi to and from the airport was very easy at only approx 40 Euros and 30 minutes each way and there is a taxi rank right outside the hotel with cabs there at all hours.
We would highly recommend this hotel to anyone wanting to stay in Barcelona.

Room Tip: we had choice of Ocean veiw room or City view room and chose the City view as it gave an every chang...
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  • Stayed: December 2012, traveled as a couple
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1  Thank rwe003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Enrique A, Director General at Hilton Diagonal Mar Barcelona, responded to this reviewResponded December 31, 2012

Dear Guest,

Thank you for your kind comments on this website.

I am pleased to read that you had a fantastic stay and found the "the service and help you got from the Executive lounge staff was excellent", it is such a pleasure to receive such positive feedback

I look forward to welcoming you all back to the Hilton Diagonal Mar Barcelona very soon.

Kind regards
Guest Services Dept.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2012

Very handy if you have work in the area. Nice hotel, very clean and the staff are extremely good. Rooms are quite good, reasonably sized and everything worked that should be working. Hotel itself was a little dull and seemed empty although that might just be the time of year.

If you are a runner then this is a great spot with a lovely run by the beach just 200 yards away.

Enjoyed my stay.

Stayed: December 2012, traveled on business
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Enrique A, Director General at Hilton Diagonal Mar Barcelona, responded to this reviewResponded December 17, 2012

Dear Guest,

Thank you for taking the time to share your opinion. We are very happy to hear you had a wonderful stay at the hotel. I am sure that all your suggestions will help other guests to enjoy even more their stay in Barcelona.

We look forward to welcome you back again soon.

Kind Regards

Guest Services Dept.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2012

The location of this hotel is great, just by the beach, with metro and buses running all day (and night). If you are lucky enough to get a room in one of the top floors (15 and above), the views are amazing, you can almost see the whole city from up there.

There is a shopping mall just in front of the door, what is very convenient if you need to buy food or some clothes.

If you are celebrating something they have cava for you in your room.

All in all, a great choice!!!

Room Tip: From the 15th floor and up, the views are magificient. Choose a room looking to the south to see the...
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  • Stayed: December 2012, traveled on business
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Thank Nacho S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Enrique A, Director General at Hilton Diagonal Mar Barcelona, responded to this reviewResponded December 31, 2012

Dear Guest,

We would like to thank you for choosing the Hilton during your recent visit to Barcelona.

We are so glad to read that your stay was a memorable one and we hope to welcome you back to the Hilton Diagonal Mar Barcelona in the near future.

Kind regards
Guest Services Dept.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Diagonal Mar Barcelona

Address: Passeig del Taulat 262 - 264, 08019 Barcelona, Spain
Phone Number:
Location: Spain > Catalonia > Province of Barcelona > Barcelona
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Green Hotel in Barcelona
#74 Business Hotel in Barcelona
#74 Family Hotel in Barcelona
#107 Romantic Hotel in Barcelona
#137 Luxury Hotel in Barcelona
Price Range: $128 - $532 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Diagonal Mar Barcelona 4*
Number of rooms: 433
Official Description (provided by the hotel):
Located 10 minutes’ walking to the beach, the hotel offers stunning views of the sea and spectacular morning rising sun, the perfect place if you wish to enjoy a fun family beach holiday, to have a cultural city break in Barcelona or to spend an unforgettable romantic weekend in Catalonia’s capital. 25 minutes from the airport, conveniently served by public transports to reach the city center. The hotel is also faces Diagonal Mar Shopping Centre. 433 comfortable and spacious rooms of which 110 are newly renovated premium ones, styled in serene and calm tones inspired by nature, cooled with air conditioning and featured with flat screen LED TV, safe and minibar. The hotel is the home of Purobeach Barcelona - an urban oasis of happiness was voted one of the best beach clubs in the world by Conde Nast Traveler. A modern & completely new equipped fitness center completes the leisure facilitate of the hotel. The Indigo restaurant serves also delicious International and Catalan food. ... more   less 
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Also Known As:
Hilton Diagonal Mar Barcelona Hotel Barcelona
Hilton International Barcelona
Hilton Barcelona
Barcelona Hilton
Hilton Diagonal Mar Barcelona Catalonia

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