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“Excellent Hotel, Ideal Location”

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Mercer Hotel Barcelona
Ranked #3 of 515 Hotels in Barcelona
Certificate of Excellence
Reviewed August 29, 2013

We selected Mercer Hotel after reading reviews on Trip Advisor and were not disappointed. The hotel is a fabulous combination of a full service modern hotel with historic ambiance. The location is fabulous, allowing exploration of the narrow, winding streets of the old city, Ramblas, the Cathedral and even more. It's true that taxi's don't want to drive right up to the hotel, but the hotel is good at getting ones who will come to the front door. The room was great - large, comfortable, incredibly quiet, with a terrific shower. Complimentary water was very welcome after a long day of sightseeing. The staff were excellent and very pleasant. They were great at answering questions and really knew the city. A few shared the history of many places in the city. One night, we were even walked to a nearby restaurant by one of the staff. That was excellent service. The only small criticism is the hotel didn't have a lot of nearby restaurant recommendations. After eating at an excellent restaurant very close to the hotel, the only other recommendation they gave was a restaurant that ended up being closed. When asking for others nearby, they didn't have others to recommend. It may have been because it is August. After a long day of sightseeing we didn't want to get back in a taxi for dinner and it would have been nice to have more than one suggestion that was walking distance from the hotel. All in all, we had an excellent stay at Mercer and would come back to the hotel on a future trip to Barcelona.

  • Stayed: August 2013, traveled with friends
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4  Thank Judy248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesc H, Director General at Mercer Hotel Barcelona, responded to this reviewResponded September 9, 2013

Dear Mrs. Judy,

Thank you so much for sending us your excellent comments of your stay
at the Mercer Hotel Barcelona.

As General Manager is a pleasure receive comments like yours.

We hope forward to welcoming you back soon!

Best regards,

Francesc Holgado
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed August 26, 2013

If you are looking for a high end boutique hotel in the old city part of Barcelona, The Mercer should be on your list. Large comfortable rooms, Incredible bathrooms! Rooftop bar was a nice retreat from a busy day of touring and a nice place to launch and have a cocktail before going out for the evening. Staff was incredibly helpful and nice to interact with. This is always appreciated when you are visiting a new city and trying to maximize the experience. I agree with other reviews that mentioned the part about getting there, you'll see what I mean when you arrive. I view that as part of the charm of the location, which I think is excellent. Have the hotel order a car for you to bring you direct to the door and avoid the chance a taxi won't take you up the narrow streets in the old city. Great experience and I'll definitley come back to the Mercer when I retrun to Barcelona. Thanks for a great stay!!!

  • Stayed: June 2013, traveled with family
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6  Thank mccarthyt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesc H, Director General at Mercer Hotel Barcelona, responded to this reviewResponded September 9, 2013

Dear Mr. Mc Carthy,

Thank you so much for sending us your excellent comments of your stay
at the Mercer Hotel Barcelona.

It is a real pleasure for all Mercer Barcelona staff to receive comments as yours. We are very proud to have succedded your expectations.

We hope forward to welcoming you back soon!

Best regards,

Francesc Holgado
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2013

Fancy as it is, that whole scene takes place behind careful urban camouflage. The tourists and shoppers that crowd the sidewalks in Barcelona would have a hard time picking out the hotel; there's no sign, and the ancient building blends in fairly seamlessly with the Gothic Quarters neighborhood. But unlike celebrity-grade hotels, all of the very good-looking staff members, including the doormen and bellmen, offer prompt, unpretentious service. Each is trained as a concierge, so just about anyone working at the hotel can help with nearly any request. The one employee that stood out the most for us was Bogdan, he was very thoughtful and helpful to all of our needs.

  • Stayed: August 2013, traveled as a couple
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3  Thank Baliyani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesc H, Director General at Mercer Hotel Barcelona, responded to this reviewResponded September 9, 2013

Dear Mrs. Baliyani,

Thank you for your excellent comments.

All the staff of the Mercer Barcelona are always at guests disposal to make their stays memorables like yours. As General Manager I am very glad to read your comments talking about the staff.

Best regards,

Francesc Holgado
General Manager

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Reviewed August 24, 2013

This morning we (sadly) had to check out of the Mercer after an extremely pleasant two-night stay after our cruise. As the hotel is new and in Gothic Quarters (where the streets are a bit difficult to navigate/EXTREMELY narrow), our cab driver from the cruise ship port did not feel he could navigate his car safely through the streets, so he had to drop us off a block away. (Side note: some cab drivers will drive through the street if they feel comfortable - this morning the hotel directly called us a cab that picked us up right out front and took us straight to the airport!). Anyway - with absolutely no idea where we were after being dropped off, Bogdan the doorman could see us a block away and ran to us, carrying our luggage back to the hotel. It was an incredibly lovely gesture and truly reflective of the fabulous service you get at the Mercer. Everyone, from the front desk to the concierge to the general manager, goes above and beyond to help you and ensure a wonderful stay in Barcelona. The hotel combines historic (walls from the 2nd century? I believe) with the modern (minimalist art/furniture) - it was incredibly unique and special. Rooms were very large (even by U.S. standards) and the beds were awesome. (So soft and cushy, wish I could have taken it home with me). The complementary wi-fi and mini bar beverages were a nice touch. The pool area was also amazing - not large, but perfect given the size of the hotel. It had a lovely wooden sun deck as well as a plunge pool and bar (that served tapas as well as drinks). I would have lounged there for the entire day if I had more time in Barcelona! I would absolutely recommend this hotel for a number of reasons but the service was truly a special asset to the hotel. My only critique would be that while the breakfast looked very pleasant in the courtyard, starting at 18 euros for a continental breakfast seems a bit high even for Barcelona, but there are other less expensive options in the area.

  • Stayed: August 2013, traveled with family
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4  Thank hollyx113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesc H, Director General at Mercer Hotel Barcelona, responded to this reviewResponded September 10, 2013

Dear Mrs. Hollyx,

Thank you so much for your excellent review they helps us to improve,

As General Manager of the Mercer Hotel Barcelona I take note of all comments of our guests and now I can say you that from the first of september we opened "LeBouchon", a new bistró where is possible take another kind of breakfast a cheaper.

Thanks a lot and best regards,

Francesc Holgado
General Manager

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Reviewed August 20, 2013

Our experience at the Mercer Hotel was wonderful. It is an excellent location, completely accessible (and safe), the staff were wonderful as well, helpful in recommending restaurants, attractions and attentive in serving food, drinks, arranging for beach bags, etc. Breakfast in the courtyard was delicious and peacful and Simon and another server (a woman whose name I can't remember) were both lovely. The terrace was a great place to hang out after a long day of sight seeing but before dinner, delicious tapas and quick dip in a small pool refreshed us to go out on the town for late Barcelona dinners. I would suggest NOT DRIVING HERE (or Barcelona in general) because the streets are so narrow it was difficult for our taxi to even get there. Our room, a junior suite facing the courtyard was beautiful. I can't say enough good things about this lovely boutique hotel that combines modernity with beautiful design and old architecture.

  • Stayed: August 2013, traveled as a couple
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4  Thank Rosiemom18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesc H, Director General at Mercer Hotel Barcelona, responded to this reviewResponded September 13, 2013

Dear Mr. Rosiemon,

Thank you for your excelent comments!

As General Manager of the Mercer Barcelona I believe that staff is one of the most important things for our guests, is necessary that they will be professionals, friendlies, helpful and gracious, thereby we work to provide guests experiences memorables. I am proud that succeded with you.

Best regards and we hope see you soon sleeping in the hotel,

Francesc Holgado
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2013

We spent 3 nights at Mercer from day one the staff were brilliant. Our taxi driver stopped at the bottom of a small hill the Mercer staff appeared to carry our luggage up the hill to the hotel. The staff assisted in advise and how to mail all that excess luggage home after a cruise to avoid over weight charges from airlines.
The hotel is in a wonderful location a short walk to main attractions. The fat tire bike tour leaves from the square just nearby and of course there is an Irish pub just at the back of the hotel, it's a good one as well.
Our room did not have a fridge Iam not sure if this is the case for all rooms but in mid summer a cold drink in the room is always nice, room service delivered a bucket of ice on request.
We would stay here again.

Room Tip: Room 207 has window looking out over the archeological dig, the room was quite with great air con.
See more room tips
  • Stayed: August 2013, traveled as a couple
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3  Thank Murrste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesc H, Director General at Mercer Hotel Barcelona, responded to this reviewResponded September 13, 2013

Dear Mr. Murrste,

Thank you for your review.

As General Manager of the Mercer Barcelona I believe that staff is one of the most important things for our guests, is necessary that they will be professionals, friendlies, helpful and gracious, thereby we work to provide guests experiences memorables.

Thanks a lot!

Warm regards,

Francesc Holgado
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2013

I was impressed with this hotel. The rooms were great. The staff were very friendly and spoke good English. It is hard to find with GPS but if you call the hotel they can help you get in. If you are driving I would suggest getting someone to come help you get the car into the parking area. They sent someone right away to help us out. The hotel is close to the beach and and has good restaurants close by.

Stayed: August 2013, traveled as a couple
4  Thank LAM1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesc H, Director General at Mercer Hotel Barcelona, responded to this reviewResponded September 13, 2013

Dear Mrs. LAM1212,

Thank you so much for taking the time in sending us your review of your stay
at the Mercer Hotel Barcelona.

It is a real pleasure for all Mercer staff to receive comments as yours. Our goal is to provide guests a memorable stay and make their experience in Barcelona unforgetable. We are very proud to have succeeded your expectations.

We look forward to welcoming you back!

Best regards,

Francesc Holgado
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercer Hotel Barcelona

Address: Calle dels Lledo 7, 08002 Barcelona, Spain
Phone Number:
Location: Spain > Catalonia > Province of Barcelona > Barcelona > Barrio Gotico (Barri Gotic)
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Barcelona
#2 Business Hotel in Barcelona
#3 Luxury Hotel in Barcelona
#3 Family Hotel in Barcelona
Price Range: $339 - $815 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mercer Hotel Barcelona 5*
Number of rooms: 28
Official Description (provided by the hotel):
This architectural marvel is located in the heart of Barcelona's Gothic quarter on mythic Calle Lledó, just a short distance from the Plaza de Sant Jaume. It not only represents the splendour of the old Julia Augusta Flaventina Paterna Colony, in what was then the Roman city of Barcino, but is also an archaeological gem that combines past and present, the monumental and the latest design. Now travellers can enjoy the greatest hotel comforts in the heart of old Barcelona, with exclusive views of the dome of the church of Santa María del Mar, the basilica of San Just i Pastor, and the Cathedral. ... more   less 
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Also Known As:
Mercer Hotel Barcelona Catalonia

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