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Mercer Hotel Barcelona
Ranked #3 of 515 Hotels in Barcelona
Certificate of Excellence
Reviewed October 5, 2012

My partner and I stayed 3 nights at Mercer Hotel Barcelona (14-17.9.). It was open since one week.

General impressions:

- The architecture is very nice and welcoming, although you don’t get the impression entering a boutique hotel (rather entering a museum of modern art, or a private bank)
- Staff was helpful at all times, albeit not always very effective or professional.
- We were under the impression that everyone was trying its best, but we clearly missed the guiding hand of a general manager, tying the loose ends together and telling people what they needed to do. This impression was confirmed when we sent the general manager a feedback-Email, but never got a reply.

Rooms:
- First impression: beautiful and impressive with its high-ceilings. Bathroom also thoughtfully arranged with the rest of the room.
- Room 206 had no working mini-bar nor a pol to hang our cloths. When we came back from our dinner, we were therefore told we could change to room 106.
- Room 106 had no working mini-bar either and it was empty. We were also missing some complementary water (which usually is available in 5 star hotels). There was no waste-bin (neither in the room nor in the bathroom). The drawers in the cupboard need refitting after first use.
- We missed beach towels with a beach-bag in the room.

Room service: We waited about one hour to get two glasses with ice and a bottle opener (also missing in the room).

Gym: We were missing a gym.

Bar: we had nice tapas and wine. Service was slow, but friendly.

Restaurant: we did not eat there and we also had no breakfast (at EUR 30/Persons it is too highly priced).

Terrace: there is no phone to order from room service; no bin in the toilets.

In a nutshell: We usually stay at five star boutique hotels when travelling abroad. This time however we are unsure whether we got the right value for the price we paid.

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank ChristianCZurich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesc H, Gerente at Mercer Hotel Barcelona, responded to this reviewResponded October 8, 2012

Dear Mr. ChristianCZurich

I want to thank you for your comments, look for the maximum satisfaction of our guests is our reason for being, I regret deeply that if we could not get it.

Took note of all your comments to rectify the mistakes of the room service, terrace and vermouth mercerino and raise the possibility of new services such as the gym.

I deeply regret not having kept pace,

Best wishes

Francesc Holgado

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1,096 - 1,102 of 1,375 reviews

Reviewed September 18, 2012

This hotel had only been open for 5 days before we arrived. We'd got a good deal for a Deluxe Room through lastminute because of the soft opening. We'd told them it was our anniversary and they surprised us by upgrading us to a Junior Suite.
There are only positives for this hotel.
Great location. Smack bang in Barri Gothic. Close to all the touristy bits but down a quiet street.
Great room. We the first to use the room (108). Not only was it big, but it also had its own large private decking. Good quality toiletries. Turndown every evening with chocolates on the pillow. Really comfy bed and superb shower.
Friendly staff. They couldn't do enough.
Certainly one of the best hotels we've ever stayed at.

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank HppyTrvllr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesc H, Gerente at Mercer Hotel Barcelona, responded to this reviewResponded September 20, 2012

Dear Mr. Shuffs,

I thank you for your comments, it is a pleasure to receive such comments within days of the Mercer Hotel Barcelona open.

Thank you very much and hope to have you with us soon.

Best regards,
 
Francesc Holgado

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Reviewed September 17, 2012

Me and my boyfriend went and stayed at this hotel in a superior double double room just after it opened and I would fully recommend it. The hotel itself is right in the middle of the gothic district of barcelona and is stylish and nicely built, with a lovely courtyard with orange trees where you can eat breakfast/dinner and a nice decking area upstairs with a fairly small pool. The staff were very friendly and happy to help with all of them speaking english (though some better than others) and some also speaking french. They also met us with a map of the city and leave a card on your bed every day with the weather forecast for the next day.

There are only 3 things I would say:
1.) breakfast is delicious (though not included in the price of your room) but be careful before ordering hot food. I made the mistake of ordering an omlette without realising breakfast already comes as 3 courses!
2.) make sure you know exactly where it is, as its on a narrow road and our taxi driver couldn't drop us directly outside and we ended up a bit lost.
3.) if you are going for a holiday where you lie by the pool and swim, this hotel may not be for you. There is a nice decking area upstairs but only around ten sunbeds and the pool is neither large nor deep.

Stayed: September 2012, traveled as a couple
8  Thank hjt16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesc H, Gerente at Mercer Hotel Barcelona, responded to this reviewResponded September 20, 2012

Dear Mr. Hjt16,

I sincerely thank your comments and the time expended on writing.

The satisfaction of our guests is our main reason for being, which is why your feedback helps us to keep improving.

Thank you very much and we hope see you soon in Barcelona,

Greetings,

Francesc Holgado
General Manager

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Reviewed 3 days ago via mobile
Google Translation

Stayed: October 2017, traveled with family
Thank Stelios_apostolakis1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 days ago via mobile
Google Translation

Stayed: October 2017
Thank Viviana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago
Google Translation

  • Stayed: September 2017, traveled as a couple
    • Value
    • Rooms
    • Service
Thank Borgny E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MireiaMercerHoteles, Director Comercial at Mercer Hotel Barcelona, responded to this reviewResponded 1 week ago

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Reviewed 2 weeks ago via mobile
Google Translation

Stayed: June 2017, traveled as a couple
Thank TOM1125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria A, Director de Relaciones con Clientes at Mercer Hotel Barcelona, responded to this reviewResponded 1 week ago

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Additional Information about Mercer Hotel Barcelona

Address: Calle dels Lledo 7, 08002 Barcelona, Spain
Phone Number:
Location: Spain > Catalonia > Province of Barcelona > Barcelona > Barrio Gotico (Barri Gotic)
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Barcelona
#2 Romantic Hotel in Barcelona
#3 Luxury Hotel in Barcelona
#3 Family Hotel in Barcelona
Price Range: $340 - $817 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mercer Hotel Barcelona 5*
Number of rooms: 28
Official Description (provided by the hotel):
This architectural marvel is located in the heart of Barcelona's Gothic quarter on mythic Calle Lledó, just a short distance from the Plaza de Sant Jaume. It not only represents the splendour of the old Julia Augusta Flaventina Paterna Colony, in what was then the Roman city of Barcino, but is also an archaeological gem that combines past and present, the monumental and the latest design. Now travellers can enjoy the greatest hotel comforts in the heart of old Barcelona, with exclusive views of the dome of the church of Santa María del Mar, the basilica of San Just i Pastor, and the Cathedral. ... more   less 
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Also Known As:
Mercer Hotel Barcelona Catalonia

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