The people from the reception did everything to make it a bad experience from the first minute. Fistly, they lost the reservation. That meant waiting at least an hour in the lobby for phones to be made to my home country, to my travel agent, to whoever, in order to find the reservation, which was left somewhere on the desk. That also meant some of my money spent on calling my travel agent back at home to explain the situation. Secondly, they asked for my credit card for deposit. I said I don't want to give my credit card. Instead, they asked for 100 Euros in cash. I was totally amazed, because it has never happened to me, and I asked why. They said it was a deposit for extras, in case I wanted to eat at the restaurant. Of course, I said I don't want to eat at the restaurant, and I don't want to give my credit card or a large deposit in cash. They were totally shocked, and I asked to speak to the manager of the hotel, to show me the rules of the hotel, in English, regarding the deposit and the credit card. When I said the word "rules", everyone got into panic and let me go, without any deposit or credit card. It was my worst experience ever in a hotel.
- Official Description (provided by the hotel):
- The Hotel Acevi Villarroel is a welcoming four-star hotel in central Barcelona with great facilities, ideally located for exploring the city or for a business trip. We offer comfort and modern, artistic design, good dining in our restaurant "el 106", a spa and gym, and an outdoor pool as well as the full range of services that make our establishment a luxury hotel. We also offer polyvalent meeting rooms with personalized services to enable enterprises to make their conferences, seminars, and even for cocktails and banquets. ... more less
- Reservation Options:
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- Also Known As:
- Acevi Villarroel Hotel Barcelona
- Acevi Villarroel Barcelona, Catalonia