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“Excellent!”

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Axel Hotel Barcelona & Urban Spa
Ranked #193 of 513 Hotels in Barcelona
Certificate of Excellence
London, United Kingdom
Level 4 Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Excellent!”
Reviewed August 22, 2013

I had a really nice time when I stayed at the Axel Barcelona for 5nights before a week in Sitges.
The location is excellent. I liked the roof top terrace bar and the gym is very very good for a hotel gym as I weight train.
It's best to book well in advance on the internet, otherwise it becomes pricey as its a popular hotel.
The room was fine, clean and nice and the staff were helpful.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clive S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JORGEPEREZ, Director General at Axel Hotel Barcelona & Urban Spa, responded to this review, August 26, 2013
Dear Guest,
Thank you so much for your great opinion!!
We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels.

Thank you for everything
Best regards,
Jorge Perez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (334)
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English first
London, United Kingdom
Level 6 Contributor
75 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 21, 2013

We stayed 9 nights at Axel Barcelona and had quite similar experiences from hotel services and their prices than few other previous reviewers. Every service has a pink money extra.

Room cleaning needs new management. Everyday something was missing (soap, towels, shampoo etc.) One day we didin't even have towels when we got back from gym. I called to reception about this and they asked me to pick them up from there?? Apparently receptionist worked alone in whole hotel. They did apologize these things and we complained during our stay but nothing happened. The cleaning itself was very bad too.

Best things about Axel is the location, gym and rooftop terrace. The Spa is a rip-off with 10€ extra fee. Wifi worked okay.

On the last day we asked late check-out and got it until 13.00 (very generous after these mistakes they made everyday). Left our luggage and went to rooftop having sun. After sunbathing would be nice to have a shower at the gym. But obviously this was impossible because they really a separate businesses from each other. Gym reception saw that we were already checked-out that day and didin't let us in without paying 5 € per person for shower!!! Using gym would have costed 10 € more! I have traveled in hundreds of hotels and never payed a shower if I wanted to have one after check-out!!

We also have stayed overall maybe one month in all of this chains properties including BA and Berlin and have to say that after this experience won't be returning in near future :/ I rather take a real 5 star hotel with the same price.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tuomo79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JORGEPEREZ, Director General at Axel Hotel Barcelona & Urban Spa, responded to this review, August 26, 2013
Dear Customer,
Thank you very much for your opinion and time invested in it. We greatly appreciate the trust you have placed in us. In Axel Hotel Barcelona, we always try to improve our services so that our customers can enjoy the hotel and its facilities.
I'm sorry you have not been cleaning your total satisfaction, a thousand apologies for that, usually emphasize what our clients more of the good service is the cleanliness of the hotel, there will have been a particular case that will remedy immediately, regarding the shower after taking in sun, having checked out, let me tell you it has a shower next to the pool for this purpose. thank you very much again for your help to improve even more.
We hope for a second chance and see you soon with us in any of the Axel Hotels around the world
Yours sincerely,
Jorge Perez
Axel Hotel Barcelona
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
Reviewed August 21, 2013

I can only say good things about my stay at axel hotel, good service, rooms are comfortable and clean. All the staff is very helpful and is always willing to help. I have stayed in many hotels around the world and have never found one human quality that this hotel. Try back to the hotel very soon.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Riad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JORGEPEREZ, Director General at Axel Hotel Barcelona & Urban Spa, responded to this review, August 26, 2013
Dear Guest,
It gives me great pleasure to thank you for your opinion about our hotel.
Thank you very much for your excellent comments and I'm glad you enjoyed your stay with us.
Hope to see you soon so you can repeat your good experience with us.
Yours sincerely,
Jorge Perez
Axel Hotel Barcelona
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia City, Nevada
1 review
Reviewed August 21, 2013

A fabulous experience, the hotel is very good, simple, comfortable rooms a little small, but we must not forget that in Europe are always smaller sizes. The experience in the hotel when you come until you leave is excellent, the staff very professional, friendly and helpful and the services than they offer and the terrace are just excellent. I will definitely return ....

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JORGEPEREZ, Director General at Axel Hotel Barcelona & Urban Spa, responded to this review, August 26, 2013
Dear Guest,
Thank you so much for your great opinion!!
We are very glad that you´ve been very comfortable in your time with us!
We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels.

Thank you for everything
Best regards,
Jorge Perez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 18, 2013

I stayed here with a friend for 8 days in August, the location is wonderful but the rest ....
- The room: an Axel Premium for 2 people (avg cost for night >300 eur), it was quite big but there was a sort of metal shelf (completely open) instead of a closet where it was not easy to put all the clothes. The bathroom was very small with the water flowing out from the shower/bathtube on the floor (we had to specifically ask a mat for the floor!!)
- Breakfast: the worst ever breakfast I ever eaten in an hotel, even if it was included in the fare we skipped it from the third day and we went out to have it.
- WIFI is ok because free
- The SPA and masseurs was very good and also the gym (even if small and crowded because open to external customers).
- The Sky Bar and the events on the terrace were excellent (the best part of the hotel)
- check in and check out very fast
- the staff were very welcoming
In conclusion, i don't know if i will come back to Axel in the future if the quality will not improve because this hotel is not worth the price paid.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stefano G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JORGEPEREZ, Director General at Axel Hotel Barcelona & Urban Spa, responded to this review, August 26, 2013
Dear Customer,
 
Thank you very much for your opinion and time invested in it. We greatly appreciate the trust you have placed in us.
A thousand apologies if your stay with us, it was not entirely satisfactory. In Axel Hotel Barcelona, we always try to improve our services so that our customers can be comfortable in the hotel as it is essential for us to provide quality services.
 
We hope you give us a second chance and can repeat soon your visit and have a pleasant experience with us.
 
Many thanks and kind regards,
Jorge Perez
Axel Hotel Barcelona
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsingoer, Denmark
2 reviews
Reviewed August 13, 2013

the Hotel is nice it's clean very nice pool upstairs for cocktails small pool? The drinks up on the rooftop of expensive they're not worth it and view is very nice the gym is small nice , The Steff its friendly and speaks English breakfast is great small but very good ,location is fantastic,

Room Tip: Room On the street
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  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bjorgvin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JORGEPEREZ, Director General at Axel Hotel Barcelona & Urban Spa, responded to this review, August 26, 2013
Dear Guest,

First of all I would like to thank you for staying with us during your last visit in Barcelona. Also thank you for your opinion and share it with all travelers on Trip Advisor. Your opinion it´s very helpful for us and we really appreciate you take your time and give us your point of view about us.

Hope to see you very soon here again with us.

Best Regards,

Jorge Perez
Axel Hotel Barcelona
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Level 4 Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 11, 2013

This place is nice. I did not go to the roof pool (it was April) or the bar but the lobby and dining area was nice. Breakfast was WAY over priced so if you get it, eat a lot. The room was very clean and nice but pretty small and we had no view. Interestingly the shower is just glass... and you can see it from the bathroom and the bedroom so hopefully you are traveling alone or with your date. :) Staff was VERY friendly and the neighborhood was nice and safe (even at night), close to shops, Placa Catalunya and the subway. Easy to get here from the airport. Most of the other people there were male couples or singles but as a lesbian with her girlfriend I felt very welcome and I think heterosexuals and families would to.

Room Tip: I took the low cost upgrade and was glad I did because even that was kind of small. :)
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alice C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JORGEPEREZ, Director General at Axel Hotel Barcelona & Urban Spa, responded to this review, August 26, 2013
Dear Guest,
Thank you so much for your great opinion!!
We are very glad that you´ve been very comfortable in your time with us!
We really apreciatte you take your time and give us your opinion.
We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels.

Thank you for everything
Best regards,
Jorge Perez
Axel Hotel Barcelona
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Axel Hotel Barcelona & Urban Spa

Property: Axel Hotel Barcelona & Urban Spa
Address: Aribau 33, 08011 Barcelona, Spain
Phone Number:
Location: Spain > Catalonia > Province of Barcelona > Barcelona > Eixample
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Spa Hotel in Barcelona
#130 Business Hotel in Barcelona
#131 Luxury Hotel in Barcelona
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Axel Hotel Barcelona & Urban Spa 4*
Number of rooms: 105
Official Description (provided by the hotel):
Faithful to the concept and style of Axel-design, comfortable, cosmopolitan atmosphere, is a good value for price. The 105 rooms combine the touch of decoration from Modernism with the warmth and elegance of the Mediterranean. New spaces at Axel Hotel Barcelona, will become the urban meeting point of the heterofriendly. ... more   less 
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Also Known As:
Axel Hotel Barcelona & Urban Spa Catalonia

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