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“Without towels over 5 hours. Everyday.”

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Sansi Diputacio Hotel
Ranked #443 of 513 Hotels in Barcelona
Reviewed June 18, 2013

We were without towels every day over five hours. They take towels about 10-11 am and return it afternoon. We ask many times and they said that they dont have towels and we have to wait. Interner didnt work 3 days and receptionist didnt answer and turns his head away!

  • Stayed: May 2013, traveled as a couple
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4  Thank VipeHelsinki_Finland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 11, 2013

We stayed for long weekend. Although the hotel is renovated, and everything is new – our room (and others) had leakage. One day was without hot water. Staff was friendly but useless with regards to travel advice. Overall I got the feeling these hotel doesn't try to aim high. Breakfast was reasonable. The only upside is the location – great spot to explore old city as well as other parts – 5 minutes' walk from Catalunya square.

  • Stayed: June 2013, traveled as a couple
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3  Thank oridx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

I am by far no means fussy with hotels as they are just usually used as a base for exploring.
I am glad that I was not expecting much from this hotel or I would have been disappointed!

When we arrived thought hotel was clean and modern and attractive, room was also nice, however opened the mini bar to find half eaten items which reception tried to charge us for at check-out!

Cannot complain about cleanliness of hotel, rooms were cleaned daily and spotless...slightly annoyed me that the cleaner would open our window after cleaning as it was very hot outside and I imagine was open all day while we were out and made small room very warm, air con did not work, also the glass door for bathroom has quite a gap underneath it so if you/partner are taking a shower, the rooms get unbearable hot and are not well ventilated at all.

My partner and I paid for breakfast, went first morning, basic, warm items were cold no coffee or orange juice left at 8am..didnt bother going again

Bar downstairs was never staffed, enquired about having a drink at reception but she said she was too busy to work the bar.


Pros: excellent location, on quiet street, 5 mins walk to Catalunya square around 10 from Las Ramblas, friendly staff, left luggage facility, late check out facility, clean

Cons: stuffy small rooms,very poor breakfast, half used mini bar.

OVERALL: this hotel did not ruin our 4 night trip to Barcelona loved every minute for it, if looking for good location and place to rest your head but NOTHING more then this is fine, DO NOT BOTHER PAYING FOR BREAKFAST though

  • Stayed: September 2012, traveled as a couple
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Thank _holidays_1Scotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2013

While we have never had such exceptional assistance from the front desk staff in a hotel as we had here, at this price point it did not make up for the risky lukewarm or cold breakfast items that should have been hot (meat, eggs), the cloying, overwhelming rose scent pumped into the halls and public spaces. The hotel is clearly wearing around the edges but that could be overlooked given the exceptional staff if it weren't for the high price point and aforementioned shortcomings. Really unfortunate that such dedicated and helpful staff are not in a hotel that merits their exceptional service skills. I'd hire anyone of the front desk staff in a second. I would have rated the rooms and sleep better if I hadn't been ill from the overwhelming heavy and constant strong smell of roses, roses, roses, roses.

Room Tip: If you have allergies, stay away from the nauseating smell of rose perfume or freshener. Not a good...
  • Stayed: May 2013, traveled as a couple
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1  Thank T H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2013

Stayed at the Sansi Diputacia hotel in Barcelona march 13:th to March 18:th 2013, and it was not a good experience!
We are a couple of about 45 years of age, and well behaved non smokers.
In the ranking it see itself as a 4 star hotel, but in reality it is a 2 star at the most.
First, no check-in before 17.00.
The room we got first was ice cold, and the air condition was not possible to controle, the thermostat on the wall was apparently just for On or Off...there was no functionality to control the temperature.
We moved to another room, where the air condition did not work at all, but the heating was on constantly (we notices this later).
It was not possible to open a window as the handles on the only window in the room had been removed. When asking about getting a handle to open a window with, we were told that is was impossible because "you could throw something out of the window, or smoke in the room, so it is not allowed to open the window"!!!?
We were offered that one of the hotel staff could follow us to the room, open the window and the stay there until it was time to close the window again!
Needless to say, we did not take this offer as it was late and we wanted to go to bed.
So, a hotel room with no ventilation...not good when you have taken a shower. We ended up having to keep the door to the corridor open to get some ventilation into the room when possible.
Other things that did not work was the WiFi (the hotel markets that they offer free WiFi), but as said - not working!
We wanted to have a glass of wine in the bar, but at first they could not find a corkscrew, and when they found one they did not know how to use it, so I had to open the bottle myself!? You might think I am making this up, and believe me, I wish I were, but i is totally true!
The breakfast did not have enough cops and plates, so if you were late (that is to say that 20 persons had eaten before you) you had to wait until someone did the dishes before eating.
In the breakfast room there was a leak in the ceiling making water tribble onto the floor. This leak was there our entire stay.

I cannot recommend the Sansi Diputacio in Barcelona to anyone looking for a better accommodation than, maybe at tops 2 stars!!
Stay away and chose another hotel for a good stay!

Regards!
Michael and wife
Sweden

Room Tip: Stay away if you expect a accommodation better than a 2 star hotel!!
  • Stayed: March 2013, traveled as a couple
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3  Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2013

We stayed for several nights in this beautiful hotel. Sansi Diputacio is a modern hotel, has a nice and friendly staff and the breakfast is tasty. In a short time you can walk into the center of Barcelona and even to the harbour. The hotel is very close to the famous Ramblas. We'll come back.

  • Stayed: June 2012, traveled with family
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2  Thank Piet P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2013

The hotel is very well located, 5 minutes walking from placa catalunya, la rambla, a metro station and Gaudi's Casa batillo. in the city center.
we stayed there for 3 nights - bed and breakfast.
the staff helped us in every way they could. the shower, room and sheets were clean.
breakfast wasn't varied and not so tasty.

  • Stayed: May 2013, traveled as a couple
    • Value
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2  Thank Guy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sansi Diputacio Hotel

Address: C/ Diputacio 234 - 236, 08007 Barcelona, Spain
Location: Spain > Catalonia > Province of Barcelona > Barcelona > Eixample
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
#217 Luxury Hotel in Barcelona
Price Range: $91 - $477 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sansi Diputacio Hotel 4*
Number of rooms: 55
Official Description (provided by the hotel):
The Hotel Sansi Diputacio is located in the heart of Barcelona, in the Eixample district. This area is known for being quiet, modern and elegant. Noted for its modernist architecture, extensive range of restaurants, for its prestigious boutiques located one block from Paseo de Gracia, where two of the most emblematic works of Gaudi, such as Casa Batllo and La Pedrera. The hotel is located just five minutes from downtown, the famous Gothic Quarter, the Cathedral, the Picasso Museum and Las Ramblas. Also, being in the heart of the city, has an excellent accessibility, since only five minutes away are three tube stations (Pl. Catalunya, Ps de Gracia, Pl. University) and two railway stations (Square Catalonia and Ps de Gracia). For customers who come in the AVE Sants Station is three subway stops ... more   less 
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Also Known As:
Hotel Sansi Diputacio
Sansi Diputacio Barcelona
Sansi Diputacio Hotel Barcelona, Catalonia

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