Neri is a beautiful hotel in a beautiful location. The room is gorgeous. The service can be excellent when they want to be. Miguel was super helpful at the front desk. When they don't want to be helpful it's like they go out of their way not to help. For example - we were going to the Barcelona Cathedral which is steps from their door and yet they could not tell me whether shorts were allowed. I had to go back to let them know shorts weren't and I changed and resumed our touring. This is a MAJOR tourist destination in the city. Did they really not know or not care? Additionally, I sent laundry to be washed. There was no receipt in the bag. We marked "wash and fold, no iron" on the bag. The bag had three yoga t-shirt material cover ups, 2 t-shirts, three undergarments, a hat, summer jersey dress, and a pair of linen pants. When the clothing was delivered the following day they called the cover ups "jackets" 8 euros (12 dollars) a piece, the t-shirts "blouses", 6.80 euros each. Etc. the total bill was 103 euros (150$). The thing is I would've been FINE paying that $ if that is indeed what we dropped off- but it wasn't! Everything was marked up. When I confronted the front desk- they said my husband filled out the paper (he did not- there was no paper). When I told the front desk he basically said I was lying and that he did. Totally not appreciated. Additionally, the room is VERY dark as well as the bathroom. If you're looking to put makeup on, expect it to be very light or as heavy as a drag queen because you Can't tell at all. But the room in total is gorgeous so it makes up for it. The rooftop is probably the best thing about this place overlooking the city and there was a very friendly bartender up top who welcomed us in. In short, great location, beautiful place, if they added better customer service this would be my #1 hotel in Barcelona.
- Official Description (provided by the hotel):
- This chic and exclusive hotel, located in the heart of the old Jewish quarter, Hotel Neri Relais & Chateaux is set in two historical and aristocratic houses, being one of them a medieval palace from the XII century. The building's original period charm has been preserved and enhanced by the hotel's sophisticated interior design. Its design blends with relaxing music and sensual aromas to create a unique setting in this ancient area of central Barcelona. Set right beside the city's Cathedral, the Hotel Neri Relais & Chateaux lies just a short distance from the bustling Las Ramblas, la Boqueria market, the Picasso museum, ... Is the perfect place to discover Barcelona. The hotel has 22 rooms and suites, some decorated with murals on gold and silver, others with balconies or terraces, each room has its own particular charm, although all come equipped with: free Wi-Fi, kettle and herbals teas, a selection of bed linen and pillows, flat screen TV, DVD and movie directory, Bluetooth loud speaker, minibar, safe deposit box, 24hrs Room Service, laundry service, shoe polish. Bathrooms are finished in quartzite - a stone known for its beneficial health properties- and offer eco-friendly Korres amenities, a bathrobe, slippers and hair dryer. Neri Restaurant brings together tradition and modernity in an intimate, noble and welcoming atmosphere exuding harmony, romanticism and magic. A medieval stone wall with two great arches brings us flavors of the 12th century. Its Mediterranean creative menu is designed four times a year adapting to seasonal products. Next to the restaurant, is located the Lounge Bar, right behind the wall arches from 12th century, where guests - in-house or from outside - may enjoy a coffee, cocktails from over the world, cheeses or other aperitifs and snacks. When the good weather comes, the Lounge Bar opens its terrace in the historical Sant Felip Neri square to enjoy tapas or the restaurant menu from midday to the fresh summer nights. At the rooftop of the hotel, you will find Roba Estesa: a peaceful and hidden place in the gothic quarter, open to everyone to delight cocktails and tapas and shelter from the city noises and enjoy Barcelona's roofs. ... more less
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- Also Known As:
- Hotel Neri Barcelona
- Hotel Neri Relais & Chateaux Barcelona, Catalonia