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Hotel Neri Relais & Chateaux
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Reviewed June 6, 2013

This is an unpleasant review to write because the staff at the hotel were so nice. But this is really not a very good hotel.

It is also difficult to write because the downstairs rooms are exquisitely decorated and very attractive. But most of us stay in hotels in part because of the rooms, and Hotel Neri is really not a high grade hotel.

We had a so-called "junior suite" on the street side, with a "so-called" outdoor terrace. The room was disconcertingly small, barely room for one suitcase open and with two small and uncomfortable chairs. The floor is hardwood with no rugs, so unpleasant to walk on without shoes. Because the glass doors open to a terrace surrounded by a cheap, dreary looking and fairly high bamboo fence, so you feel enclosed even with the outdoor space that would normally add to one's sense of space. There were just two cheap canvas chairs on the fairly large terrace, so it was cold, ugly (unattractive deck flooring) and we never wanted to be out there.

The bathroom is very very small: we didn't have room for toiletries for two; the shower is poorly designed -- you have to be in it to work the controls, so you get the cold water on you before the hot sets in. A truly bad bathroom that is not salvaged by the handsome granite walls that, if anything, add to the sense of claustrophobia because they are a dark gray and there is almost no natural light coming in.

Though the dining room downstairs is handsome and elegant, in May we wanted to have breakfast outdoors, but they only place chairs and tables outside on weekends. The breakfast will set you back nearly $85 for two, absurdly expensive, particularly when you can't enjoy the courtyard outside because you're confined to the dining room.

Handsomely decorated as the lobby may be, there really isn't much space to sit: the "library" is just a small sitting room and if people are on the single large couch, there's scant room for anyone else and its so small there's no privacy for a conversation.

Others have written about the noise from barking dogs in the narrow medieval streets outside, and though we were spared weekend drunks and revelers, it was clear that this is not a peaceful place for someone one jetlag needing a nap, let alone sleep.

The rooftop sitting and bar area was very cheaply done: once again, the unattractive bamboo surround was confining, the furniture uncomfortable, and there was rarely anyone accessible for a drink.

On the good side, the location is excellent, though the shops and restaurants nearby aren't too interesting. For breakfasts though the interesting Boqueria market is very close by so that was a plus.

We had a bad incident on departure that was both distressing and also exemplified what seemed to be the disorganized manner in which the place is operated. We have traveled in the US over 200 times and abroad more than 90 times in over three decades, to over 45 countries, to hotels large and small in both third world and European and Asian capitals. The night before our departure we asked the front desk to have a cab ready in the morning, which they did. We packed out bags and had them ready for pickup in the room. When we came downstairs the taxi was at the door, and we told the front desk we would have coffee in the dining room before leaving. When we came out the front desk staff was there, courteously and promptly handled our checkout, and we left.

But.

When we got to the airport and the driver gave us our hand luggage, he was about to drive away when we asked him to unload out suitcases. There weren't any. The hotel staff had forgotten to retrieve our bags from our room. We immediately called the hotel and urged them to place out suitcases in a taxi ASAP to meet us at the airport. I advised that I thought the hotel should handle the cost of the taxi. Fortunately, it arrived in time with our suitcases to catch our flight, but the hotel hadn't paid the taxi, so we absorbed the cost.

In short, the hotel is a handsome building in an interesting location with a very nice and courteous staff, but it really doesn't even have basic services. Also, whatever was spend in the renovation of the downstairs area seems to exhaust the budget, because the hallways upstairs and the rooms are spartan and cheaply, is tastefully done. To have a suite with an outdoors terrace and to never want to even have a drink or coffee on the terrace is a very unpleasant experience for over $500 a night.

  • Stayed: May 2013, traveled as a couple
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5  Thank RTL212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minerva L, Manager at Hotel Neri Relais & Chateaux, responded to this reviewResponded September 18, 2013

Dear Guest,

Thank you for sharing your experiences regarding our hotel.
We immensely regret the situations that have presented themselves during your stay and have taken those into consideration and account in reviewing these items. Furthermore it pains us that your stay did not live up to your expectations, something we always wish to prevent at all costs, if anything.

Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2013

One of the best hotels I've ever visited in thirty years of traveling!! Excellent location, beautiful decor, perhaps the most friendly staff anywhere. Booked three suites #201-#302 & 303 for 7 nights May 21--- May 29 and loved being there !! The entrance was gorgeous and most people passing by would stop and admire the view through the full glass doors. The breakfast was worth the price contrary to what I had read. A typical European breakfast complimented by your personal choice from the kitchen. Eggs, french toast or pancakes ( Spanish style ) local sausage and much more. Rooms 302 and 201 looked out to the famous courtyard upon St Neri Chapel the same chapel Guadi visited every night after work. This very chapel was His destination the night He was accidentally killed. Also of note, this court yard was the location of the music video " My Immortal" by Evanescence. You Tube the song to get a nice sense of the court yard and see the bomb damage evident on the walls from the civil war in the 1930's. The street Sant Sever was the street 13 year old Saint Eulalia was persecuted on by the Romans . Her memorial is fifty feet from the front door of the hotel if you turn right when exiting. Visit the cloister when open and enter the cathedral this way. Note the 13 white ducks in honor of St. Eulalia. Also found the streets and area safe and easy to find our way around returning most nights well past midnight. Sant Juame plaza is a 2 minute walk and one can find a taxi all hours or use this location for a return location, every taxi driver knows this plaza. The old cathedral is a great landmark for finding your way. Sant Clara deli is two blocks great take out sandwiches and bakery products. Lastly one can walk to the beach in about 20 minutes !! how great is that?
PS arriving 4 hours before the 2 pm check in, we were given our rooms.
C. Lee New Jersey

Room Tip: Room 303 has an terrace and one can smoke there without having to go outside.
  • Stayed: May 2013, traveled with friends
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3  Thank clee46771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minerva L, Director General at Hotel Neri Relais & Chateaux, responded to this reviewResponded July 29, 2013

Dear guest,

Thank you for taking the time to share your experience with other travelers and thank you for your nice comments. We are really happy to learn that you enjoyed your stay with us.
We look forward to see you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 22, 2013

Visited the hotel for a 3 days break in MAY 2013

We had booked a car to pick us up at the airport through the hotel. And I was quite pleased with that as the hotel is not easy to find ;o) He parked closed by and we walked for 2 minutes.
The welcomming in the hotel is nice and easy and you have a short tour around the hotel. As we had not booked breakfast they offered us the breakfast menu at a good price.

We had booked a Junior Suite with a lovely taresse. Room 305 (I think ;o) The room as at the top floor. There is no view from the room as the streets in the area is so close by but the terasse was quite privat any way.
There was absolutely NO noice in the room. Best sleep ever in a big city. And the beds are ok.
The room had a nice size and everyhting that we needed was there. Ask for more hangers.

I loved the privacy of the hotel! Not to many rooms and it is very quites anfd everybody is very welcomming.

Breakfast was very nice.

The language level of the staff is really good.

I can only recomment this place and would love to go back.

  • Stayed: May 2013, traveled as a couple
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1  Thank loa380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minerva L, Director General at Hotel Neri Relais & Chateaux, responded to this reviewResponded June 5, 2013

Dear guest,
Thank you so much for your good comment,
We are so glad that everything was good for you in the hotel.
And we thanks you to share your experience with everybody,
We hope to see you again as soon as possible,
Best regards

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Reviewed May 17, 2013

I stayed at the Hotel Neri on the 06th of May for one night. I was in room 302. It is difficult to describe how fantastic this hotel is. I loved the location, right in the middle of the old town, in a very narrow street. I just loved the lobby, unlighted by the natural and soft sunlight coming from the high ceiling which is a large window. I just loved the architecture, as this hotel used to be a convent. I loved the room, furnished with style, perfectly combining warm colors with flashy ones. The bathroom was just amazing, the bathtub walls are made of granite.. In few words I could stay here hours speaking about the Hotel Neri and the fantastic stay I experienced there, about the breakfast, the personnel etc... Everything was perfect. I wish more hotels could be of that level. If you are looking for an unforgettable stay in a cosy boutique and unique hotel in Barcelona, you now know where you should stay.

  • Stayed: May 2013
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1  Thank eddievpj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minerva L, Director General at Hotel Neri Relais & Chateaux, responded to this reviewResponded June 5, 2013

Dear guest,
We are happy to see that you were satisfied about everything of our hotel,
It’s pleasant to hear that you had a quiet and relaxing time in your room.
We will be very happy to have you back in the hotel,
Thank you for your wonderful opinion about us,
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2013

This gorgeous hotel in nestled right into one of the tiny streets in the Gothic Quarter. I loved the large glass doors that welcomed you and the roof top terrace was a great escape after a day of walking the streets of Barcelona. The front desk staff was amazing. We loved the rain shower in our bathroom and the tiny balconies off our room...great for people watching! Also a nice plus, they put the next day's weather forecast on our pillow each night.

  • Stayed: May 2013, traveled as a couple
    • Value
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    • Cleanliness
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1  Thank kb2397
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minerva L, Director General at Hotel Neri Relais & Chateaux, responded to this reviewResponded May 22, 2013

Dear guest,
We appreciate that you paid attention to our little details and we would be glad to communicate it to the housekeeping department.
We are pleased to learn that you spent a good time to our solarium.
Thank you for your opinion and for sharing it,
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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