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“Not what we expected”

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Senator Barcelona Spa Hotel
Ranked #273 of 513 Hotels in Barcelona
Reviewed September 3, 2013

For a four star hotel I was really not impressed.

For starters, It felt as though if you weren't Spanish, the hotel reception were not particularly interested in you. There were no pleasantries and we didn't feel like we could ask them questions on how to get places etc.

Something that really disappointed me was the complete lack of Wi-Fi! In a 4 star hotel this was absolutely appalling, especially as it was advertised, and was part of our decision to go to the hotel.

What was perhaps the worst part of the hotel was the stench of sewage coming from the toilet on a couple of the nights. On our last night before travelling, the smell actually woke me and my boyfriend up it was so bad!

On the plus side, the decor of the hotel was nice, the pool was nice, the beds were comfy and the tea/coffee/pepsi/water for free was a nice touch. In terms of location, the Metro is only a short walk, (we couldn't figure out the buses!) and its a perfect location for visiting Camp Nou, as we did to watch a game.

Overall, will not be rushing back to this hotel.

  • Stayed: August 2013, traveled as a couple
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1  Thank Kate M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Senator Barcelona Spa Hotel, responded to this reviewResponded September 9, 2013

Dear guest,

First of all I would like to thank you for the review as this is the best way to improve the quality of our service and know your perception of our product and even more important, the quality and kindness of our service.

We are really sorry you got that perception from our reception staff, since we always work hard and with a deep will to make all our guests to feel comfy, no matter where are they from.

Regarding to the lack of WI-FI, We could have helped you if you only have informed us about the inconvenience, both connecting you with our support company or offering you an upgrade in the velocity of the connection.

Finally, I would like to remember that the facility offers our guests a 24-hour reception service to solve unusual problems like the sewage stench you mention.

We will take into account your impressions and will work to improve these points you mentioned so your perception of our product will be completely satisfactory next time you visit us.

Regards,

Ruben Martin
Gerente

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed August 30, 2013 via mobile

Very pleased with hotel and would recommend if you want a decent place to stay for a good price (only paid about £50/night, bargain by other Barcelona prices) room was clean and spacious, comfy bed, no noise from outside/other rooms, dark at night, good aircon. As other reviews have stated, room top-ups not good (every day something not replaced, be it mini fridge contents, toilet roll, tea bags,
milk) so just take your own. Or there is a supermarket really close. Basic free wifi was great to have, it was enough to surf web. Restarant looked sad so we ate out- if in a fabulous place like Barcelona, why wouldn't you? Several places to pick up a coffee & croissant on the 5min walk to colblanc metro station in the morning.
Sight seeing so easy and cheap using this metro.
We really enjoyed using the spa one day (didnt have any treatments, just a couple of hours in the sauna/steam room/ bubble pool area) it was lovely and clean, not expensive and very relaxing.
Roof top pool is small but does the trick, so much more could be done with the terrace up there, its really basic. But again, clean and very welcome after a day sightseeing.
Shuttle bus back to airport was prompt and cheap.
If you want a decent standard of hotel and dont mind being a short metro ride from 'the thick of it', this would be a great choice of hotel.

Thank 36JOJO36
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed August 28, 2013

city center hotels are pricey, but if you take the metro a 10 minute walk maybe 15mins it works out much cheaper. we had a fab time.the rooms are very spacious with all your needs. safe and 4 bootles of water each day plus 2 pepsis

Room Tip: eat breakfast across the road, there is a lovely little café just 2 minutes outside
  • Stayed: August 2013, traveled with friends
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Thank truthfull2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Senator Barcelona Spa Hotel, responded to this reviewResponded August 30, 2013

Dear guest,

We really appreciate your comments about our room’s facilities and all our equipment. It makes us feel proud of our daily work, with the only goal of meeting our guests’ need.

It´s true that we are good located, the connection to the city centre is fast and uncomplicated, the metro stop is 5 minutes walking from the hotel and in front of the hotel and there’s a bus stop which is taking you from the hotel to the harbor or to the Barceloneta.

The whole Playasenator team is at your disposal and we hope you come back to visit us on another occasion. Meanwhile we will keep working to achieve all our guests enjoy their stay with us.

Regards,

Ruben Martin
Gerente

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2013

Me and my partner have just returned from a 2 night stay at this hotel. It was a lot cheaper then a few of the hotels i'd been looking at so i was unsure of what to expect. I have to say we were really pleased with it, it was clean the rooms were a nice size with all of the amenities you need. The mini bar was free and stocked with water and pepsi daily. There is a nice spa in the hotel which we used on the day the weather wasn't great, it cost an extra 13euros per person but was worth it we found it very relaxing,

It is very close to the Barcelona football club a 5 minute walk. You can get the bus for 2euro per person into the main centre which is located across the road or walk 10min to the metro. Either way is cheap and easy to use.

We didn't book to have breakfast as it was around 13euro per person daily, we decided to walk 5min down the road to a local pastry shop and had a pastry and 'lovely' coffee there which worked out about 5euro for both of us.

I would recommend this hotel and would use it again if i was returning to Barcelona.

  • Stayed: August 2013, traveled as a couple
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Thank Carly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Senator Barcelona Spa Hotel, responded to this reviewResponded August 30, 2013

Dear guest,

Firstly thank you so kind comments towards our establishment, our main objective is to satisfy your needs and therefore have in minded each detailed impressions.

As indicated in his comment, all our rooms are equipped with every detail in order to provide our guests the best enjoyment and rest during your holidays. We're glad you could appreciate the detail of the free minibar.

We hope to welcome you back to our hotel for future stays in Barcelona and so to provide access to the Spa, and then can fully enjoy all our services.

The whole Playasenator team is at your disposal and we hope you come back to visit us on another occasion. Meanwhile we will keep working to achieve all our guests enjoy their stay with us.

Regards,

Ruben Martin
Gerente

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2013

We stayed here for 3 nights after a cruise and although the hotel itself was pleasant the service was disappointing. We had booked a triple room and a double room only to be told when checking in that they didn't actually have triple rooms. Our "triple room", which was only set up for 2 people, consisted of a double bed and a small, single, sofa bed - not really suitable for 2 adults and my 15 year old son! Lucky it was only for 3 nights. It took several hours and 2 trips to reception before housekeeping arrived to make up the sofa bed and provide extra towels etc. The sofa bed turned out to be broken which meant another trip to reception! This was "mended" while we were out for the evening. Incidentally we ate out each night at Marios Bar and Restaurant just across the road which was great value with friendly service. The following day we had to make another trip to reception as housekeeping had only left 1 towel in the double room and 2 in the triple. The hotel offers a free mini bar (soft drinks) but this was not replenished properly each day involving more trips to reception. The hotel is very handy for Camp Nou and has a pleasant roof terrace with a small pool which we used each day. On the whole we enjoyed our stay but felt let down by the service which did not meet the hotel's 4 stars.

  • Stayed: July 2013, traveled with family
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1  Thank sarah-gee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Senator Barcelona Spa Hotel, responded to this reviewResponded August 30, 2013

Dear Guests,

We regret all the inconvenience during your stay. Our main goal is that our guests feel comfortable in our hotel and for your comment we appreciate that your stay was not what you expected.

I would like to inform you, that we assigned you the room you booked. If you have a look to our website, you could check that all our triples rooms have two beds and a sofa bed for three people. For next times, if you prefer to have a room more comfortable, we recommend you to book a superior room.

We will take in account all your comments doing our best to improve our service.

Regards,

Ruben Martin
Gerente

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2013

This hotel is out in the N.W.suburbs and a ten minute walk from the excellent Barcelona Metro system. It recommends itself to those who are in Barcelona for the football as the Nou Camp Stadium is just five minutes walk up the road. It is good value for a four star hotel, the rooms are well furnished and the beds comfortable. There is efficient air-conditioning and showers. We did not eat at the hotel as we were meeting our son in various the restaurants and tapas bars that Barcelona is famous for. We also had breakfasts across the street from the hotel where we could mingle with the locals which we always like to do. The vast entrance hall struck us as rather dark and gloomy but the staff were very friendly and helpful. There is small but
very nice swimming pool and sun-deck on the roof which we used, but we did not try out the spa or beauty salons.

Room Tip: If you upgrade slightly you will get more comfortable beds
  • Stayed: July 2013, traveled with family
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Thank MichealCanaole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Senator Barcelona Spa Hotel, responded to this reviewResponded August 30, 2013

Dear Guest,


First of all I would like to thank you for the review as this is the best way to improve the quality of our service and know your perception of our product and even more important, the quality and kindness of our service.

Contrary to your review said, we are very good located, with easy connections to the different points of Barcelona, by metro or bus, making it easier to move around despite the not so central location, being a quieter choice though for those looking to switch off or, simply, being near Camp Nou.


I really appreciate your comments towards our establishment and our staff. Make sure that I will pass on this comment to them.
We are at your disposal and hope you can come to visit us soon, and then we could offer you many advantages, as enjoying our spa for free. In the meantime we will keep working to achieve all our guests enjoy their stay at the hotel.

Regards,

Ruben Martin
Gerente

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2013

We really enjoyed our stay here, we had a king size room and it was very spacious and pleasant, all the staff were really helpful and friendly, the place was very clean overall we had a really nice stay would Definatly go back here again !!

  • Stayed: August 2013
    • Value
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    • Rooms
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Thank Southerner90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Senator Barcelona Spa Hotel, responded to this reviewResponded August 30, 2013

Dear guest,

Thank you very much for sharing your experience with us.We are glad to hear, that you enjoyed your stay as much as indicated in your comment.Our aim is our guests have a pleasant stay and that is what we work for, trying to improve every day.

Please do not forget in further times you visit us, that you will get advantages concerning the spa and, if interested, you can ask for the card where you can get special discounts in your next stays in any of our establishments.

We are at your disposal and hope you can come to visit us soon. In the meantime we will keep working to achieve all our guests enjoy their stay at the hotel.

Regards,

Ruben Martin
Gerente

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Senator Barcelona Spa Hotel

Address: C/Cardenal Reig 11, 08028 Barcelona, Spain
Location: Spain > Catalonia > Province of Barcelona > Barcelona > Les Corts
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#32 Spa Hotel in Barcelona
#168 Luxury Hotel in Barcelona
Price Range: $80 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Senator Barcelona Spa Hotel 4*
Number of rooms: 213
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Also Known As:
Senator Barcelona Hotel Barcelona
Hotel Senator Barcelona
Senator Barcelona Spa Hotel Catalonia

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