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“Good for getting rid of the car.” 3 of 5 bubbles
Review of Senator Barcelona Spa Hotel

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Senator Barcelona Spa Hotel
Ranked #288 of 522 Hotels in Barcelona
Winchester, United Kingdom
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good for getting rid of the car.”
3 of 5 bubbles Reviewed August 4, 2012

We stayed in this hotel whilst visiting Barcelona with a car. I was concerned about the security of the vehicle and wanted to park it safe for two days whilst we visited the city by foot and metro.

The hotel was hard to find by road as the signage is non-existent and the surrounding buildings are taller than the hotel so you cannot see the name at a distance. You certainly cannot see the hotel from C. Collblanc. Find the petrol station and it is second left, city bound.
Watch out for the one way system further down Collblanc as this can get you lost if you drive down to far. Spanish postcodes are not precise so Sat Nav. fails you I'm afraid!

It cost 20 euros a day to park which seems steep but is par for the course in this city. The car park was underground with lots of space and very secure and I felt reassured with this arrangement.

The hotel was a typical business hotel with good rooms and facilities close to Collblanc metro station for getting into the city at reasonable cost and getting into town didn't take long.

In walking distance of Camp Nou FC Barco - the football ground - which my son enjoyed; this place is a modern pilgrimage site I wonder if more people visit the football stadium than Santiago d Compostella these days!!

Check in was really seriously slow, painful, when you book by internet why does all the data have to be keyed in yet again?

The staff levels in the hotel impacted on service levels; everything seemed to take for ever and you even had to queue to ask a simple questions; very frustrating.

The staff were fine, it is just there were not enough of them; which the management need to address as it is not fair on both their staff and their customers; but when you could speak to someone it was fine and they were helpful and did their best.

The room was not ready even at 15.00 and the low levels of chamber maid staff created delays that all clients arriving seemed to being subjected to. Make a request wait an hour and then ask again. We needed a third bed made up it took them three/four hours to get their act together.

WIFI failed to work on a mobile device and it is a bit archaic a system which was disappointing.

Looked at the evening buffet for 20+ euros or so per head and decided against it. Went outside the hotel to a small parade opposite and found "Mario's Bar" and had the best meal of the holiday there, excellent costing 38 euros for three of us; a significant saving on the hotels over priced and uninspiring food offering. Same goes for breakfast.

If visiting Barcelona with a car will probably stay here again. Just employ a few more people and this would be a better experience for the client. When you go there do try Mario's you won't be disappointed.

  • Stayed July 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Fenester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Senator Barcelona Spa Hotel, responded to this review, August 29, 2012
Dear Guests,

First of all thank you for your comments, because it is the best way to learn about the experiences of our guests during your holiday.

We are at your disposal and hope you can come to visit us soon. In the meantime we will keep working to achieve all our guests enjoy their stay at the hotel.

Ruben Martin
Gerente Senator Barcelona Spa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,289 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed August 3, 2012 via mobile

This place is outdated and overrated. From the outside the entrance looks appealing but the rooms are outdated and it does not feel like your staying at a four star hotel. I spent a day here and already feel like getting a refund.

  • Stayed August 2012
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank JR_WSU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Senator Barcelona Spa Hotel, responded to this review, August 31, 2012
Dear Guests,

Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all what it could have been.

We thank you for your comments to which we will bear your impressions in mind, we will work in improving the marked points in order that in a next visit your perception of the products received is totally satisfactory.

Ruben Martin
Gerente Senator Barcelona Spa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed July 28, 2012 via mobile

Old and outdated hotel with mediocre service. We booked à triple room that was clearly advertised as "for 3 adults" but received à double room with à small sofa bed. All beds are only 180 cm long, so for small people only. After explaining the error to the reception they confirmed all triple rooms are like this and refused to refund our prepayment ! The swimmingpool on the roof is very small too.

Stayed July 2012, traveled with family
Helpful?
3 Thank Belgianbeaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Senator Barcelona Spa Hotel, responded to this review, August 1, 2012
Dear Guests,

Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all what it could have been.

We regret not having satisfied with respect to the service provided by our establishment and to the size of the sofa-bed of the type of room reserved. Let me tell you that all of our hotel rooms have 2 meters long, not 1.80. With respect to the triple, as indicated on our website, they consist of a double bed of 1.80 x 2 meter, more a sillon-cama of 0.80 x 1.80 m. Change even a quadruple room and I regret that not even want to see the room was offered in your particular case.

We regret that does not appear you correct that you do not return the money of your stay, but you reserved an offer Early Booking in which the only condition to a discount is that it does not support cancellation.

We regret not covering your expectations and we will be delighted if you offer us the opportunity to return to have you back in any of our establishments.

Ruben Martin
Gerente Senator Barcelona Spa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed July 23, 2012 via mobile

I don't know who gave this hotel 4 stars. I wouldn't and I agree with one of the reviews I just read. This hotel sucks!

There was one person at the reception attending around 60 people so it took almost forever to check-in. Them she gave us a smoking room and we asked them to change as we don't smoke: it was impossible and the room smelled really bad. I had to sleep with the window completely open. The day after no one went to clean up the room, so when I came back it all was messy... The restaurant was never open, we had to order food in the bar where there was only pizza (we ordered a pizza made out of four cheeses and then they came back to say they had just run out of it). I didn't even want to check out the pool nor the spa... I didn't trust that it would be nice.

I didn't want to spend more than 2 nights there. So I decided to change the hotel. It was great. I found a much better hotel for the same price.

The Senator Hotel is not a 4 star hotel. I don't know who gave them this score? I wouldn't recommend it at all.

Stayed July 2012, traveled on business
Helpful?
5 Thank Paula R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicosia, Cyprus
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed July 15, 2012

I visited Barcelona in December 2011 and stayed at this Senator Barcelona Spa. It's very close to Camp Nou stadium, around 5-10 minutes walk. Easy access to city centre from Collblanc Station. Near the hotel there is also a small bakery, but have a dictionary with you because they barely speak English. I recommend to book a room with breakfast. At the hotel staff was very helpful and helped us a lot with taxis and giving directions.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank NicPh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Senator Barcelona Spa Hotel, responded to this review, July 26, 2012
Dear Guest,

First of all I would like to thank you for your review because it is the best way to improve the quality of our service and to know your opinion about our hotel.

We are very pleased that you liked the location of the hotel and the staff.

We remain at your complete disposal and want to see you again on another occasion. Meanwhile we will continue working on getting all of our guests enjoy their way through our Hotel.

Ruben Martin
Gerente Senator Barcelona Spa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Senator Barcelona Spa Hotel

Property: Senator Barcelona Spa Hotel
Address: C/Cardenal Reig 11, 08028 Barcelona, Spain
Location: Spain > Catalonia > Province of Barcelona > Barcelona > Les Corts
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#30 Spa Hotel in Barcelona
#174 Luxury Hotel in Barcelona
Price Range (Based on Average Rates): $
Hotel Class:4 star — Senator Barcelona Spa Hotel 4*
Number of rooms: 213
Reservation Options:
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Also Known As:
Senator Barcelona Hotel Barcelona
Hotel Senator Barcelona
Senator Barcelona Spa Hotel Catalonia

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