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“The Pink Palace”

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Continental Palacete
Ranked #337 of 514 Hotels in Barcelona
Certificate of Excellence
Warrington
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“The Pink Palace”
Reviewed May 28, 2014

A group of 10 family and friends stayed here last week to celebrate a special birthday.
The younger members (18-28) thought the decor was a bit of a joke and said it was like staying in a dolls house! The older members (60+) loved the ornate furnishings, which made the hotel quirkily unique.
We were all in agreement about:-
Position, 5minute walk from major attractions.
Cleanliness, hotel is spotlessly clean and linen and towels changed daily.
Staff, the staff were extremely helpful and polite and oozed a certain pride about their hotel.
The 24/7 buffet, came in very handy for hot and cold drinks and light snacks. Yes, it was the same every day but it filled a hole. I think if the breakfast buffet had offered hot food, it would have made an enormous difference.
Overall we enjoyed our stay and wouldn't hesitate to recommend it to others but it's not really the type of place for young people or children.

Room Tip: We stayed in room 122 which had a huge window overlooking Las Ramblas. Rooms 129/9 overlooked a bri...
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cammdan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMMV, Public Relations Manager at Continental Palacete, responded to this review, May 31, 2014
Dear Guest;

Thank you for your in-depth review of our Continental Palacete in Barcelona.
Reading such a wonderful report of our service and facilities is a real pleasure.
Our team strives to deliver the highest levels of personal service and everyone in the team, including the management, like to engage with our guests at every opportunity.

We sincerely hope we will be able to welcome you back here.

Always at your service.

Viviane Komze and all the Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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451 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
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English first
Istanbul, Turkey
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 21, 2014 via mobile

Found from internet and loved the pictures; liked vintage style... Until our first night it seems a good choice. Firstly; rooms are very old and has lower quality furnutires; secondly we could not sleep because of the noisy air condition system of the building at first night. Happily they changed our room but the new room is not better than the old one.. This one smells like a non washed sock for months...
Overall; kind workers with bad rooms and great location...

Stayed May 2014, traveled as a couple
Helpful?
3 Thank emrah b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMMV, Public Relations Manager at Continental Palacete, responded to this review, May 30, 2014
Dear Guest,

Thank you for writing a review on your stay at our Continental Palacete and in this way letting us know what you experienced as positive but as well as negative.

We are very sorry to read that you were not satisfied about every aspect of your stay. Please be assured of our best intentions at all times.

The points you experienced as less, we will surely investigate and discuss about the smell you mentioned so that it will not happen again in the future.

Thank you for informing us about these issues as only in this way we are able to improve our service there were necessary.

We wish that on your next visit to Barcelona you will stay with us again.
We surely hope that you will be pleased for 100% like it normally should.

Always at your service,

Viviane Komze and all the staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 17, 2014

This hotel is in a great location with in walking distance to the main part of Ramblas, close to transport particularly airport bus. Great value for money, very friendly helpful staff, small well decorated clean rooms (as a pink fan the colour didn't worry me!) and the access to 24 hour food and drink bar was excellent and all very fresh and clean. The dining area was comfortable and a pleasure to sit in. We were able to sleep without interruption. Would recommend this hotel to others.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank terry246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMMV, Public Relations Manager at Continental Palacete, responded to this review, May 31, 2014
Dear Guest,

Thank you for choosing our Continental Palacete hotel in Barcelona and for taking part of your precious time to give us your feedback.
We are delighted to read your reviews and are pleased to know you enjoyed your whole stay!
Thank you for letting us know that you will recommend us.

Always at your disposition,

Viviane Komze and all the Staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clayton, California
Level Contributor
382 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 502 helpful votes
Reviewed May 7, 2014

The hotel is clean, quiet, friendly and well-located. It also provides unlimited access to a food and drink buffet around the clock. The central part of the hotel has flowery wallpaper, fancy looking furniture and ornately gilded trim that attempts to convey an aristocratic flavor, but is a bit gaudy. The room that we occupied was nice, but rather small to the point that we could only open our luggage on top of the bed. However, bigger rooms are available at a higher price.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mikeview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMMV, Public Relations Manager at Continental Palacete, responded to this review, May 30, 2014
Dear Guest,

We thank you for taking the time to write a review on your stay with us.
It is always nice to read that guests value the service Our Continental Palacete hotel provides. We have already share your comments with our entire team who felt very pleased for your generosity.

We already look forward to welcoming you again when visiting Hasselt.


Always at your service,

Viviane Komze and all the Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kilrea, null, United Kingdom
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 30, 2014

We stayed here from 23 to 27 April 2014, a family of 4 ( 2 adults and 2 young children).
Peter from the hotel phoned a few days before our arrival to let us know that the room we had reserved through EasyJet / Booking.com was not available and offered us another room which was cheaper. We were happy enough with this and impressed that they rung us to let us know.

There is a small lift in the hotel, but for anyone who has difficulty walking, there are still a number of steps to negotiate with luggage to get to the lift.

Check-in was straightforward, Peter welcomed us and showed us to our room. As other reviewers have stated, the room is decorated in pink, the sets of drawers are plastic, and the only toiletry provided is a large tub of liquid soap. Room has TV, phone, microwave, fridge, air conditioning, automatic blind.

Location is good, a short walk to Plaza Catalunya. There is a taxi rank just across the road. The street was quiet at night so we were able to sleep.

There is a 24-hr buffet. Drinks on tap and a coffee/tea machine. Food was cereal, bread, fruit, ham, quiche, cheese, cooked chicken cubes, etc - suitable for snacks or lunch but not for dinner. As other reviews have stated, you use a plastic tray and cutlery, paper plates and disposable cups. You clear up after yourself and separate your waste into organic and non-organic bins.

At our first morning breakfast, my husband found a small live insect (looked like a fly) in his muesli. We thought this was a once-off. The next morning, he found more insects in his muesli, and one of our children found more insects in the pure orange juice. We notified the girl at reception, who apologized and asked for our room number so she could leave us a bottle of champagne as apology. We were not happy with this so next they offered to upgrade our room and put us into a suite. As we only had two more nights to stay, we did not think it was worthwhile relocating rooms, so we were finally told they would let us have one night's stay for free. The day before we left, I enquired as to what my bill would be for our stay. I explained that I felt we should have the two nights free as we had been unable to eat from the buffet since we found the insects. I asked to speak to the manager. To cut a long story short, Pilar the manager agreed to meet with us, making it clear that we were delaying her from a very important appointment. She did not take off her sunglasses the whole time she was talking at us. Firstly she said sorry that we had found the insects and that it had never happened before. She blamed the weather - the combination of the rain and the sun made the temperature just right for flies, and such things happened everywhere in every hotel. Then when I stated that finding flies in our food was an issue of lack of cleanliness and hygiene, she said that a member of staff, Mark, had made a mistake and hadn't done his job right, but he was only human and anybody could make mistakes and she couldn't toss him out the window for a mistake. I agreed that mistakes do happen, but I again stated that I felt we should have 2 nights free, since we had been unable to eat the buffet food. She would not negotiate and said we could leave and find somewhere else for our last night's stay. I said to her that the hotel markets itself as being unique for having the 24hr buffet which we could not use, and she stated that the room per night price was the same regardless of whether we ate any food or not. I said I would report the hotel for its lack of cleanliness and would report my experience on TripAdvisor. She said I could report it to whoever I liked, it didn't worry her. She refused to look at the photos I had taken of the insects in the food and drink, and said that we would never be welcome in her hotel again and we could not ever come back. She also said that if I posted a bad review on TripAdvisor she would be replying to it - so let's see what she has to say.

I would not stay here again.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Theresa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMMV, Director General at Continental Palacete, responded to this review, May 17, 2014
Dear Theresa M,

As you, rightly said, mistakes do happen and we did our best to solve this issue immediately. We also tried to compensate you and your family but you did not consider our offer sufficient.

We solved the problem and checked that everything was working correctly. We want to make clear that it was an isolated incident and that our buffet is in perfect conditions of cleanliness and hygiene.

On the other hand, as we tried to explain you, there is no extra fee for our 24h buffet, which is a complementary service that we offered to all our guests. They are free to eat and drink whatever they choose. Tripadvisor awarded the hotel Continental Palacete with the 5th place among all the hotels in the world, which offers amazing amenities for free.

We did everything possible to offer you the best service our hotel gives. Once again, we are sorry not to have fulfilled your expectations.

We remain,

Yours faithfully,

JM Malagarriga
Director and owner of Hotel Continental
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kingswinford
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 27, 2014

I would definitely recommend this hotel. It has lots of character. We stayed in the suite which had a sitting room and bed room. There was a fridge and microwave in the room. There is also a large sitting room for all guests. Both are ornately decorated with chandeliers. There is a 24 hour buffet with drinks and really nice fresh fruit and items for breakfast. The situation of the hotel is perfect. It is close to the metro underground which we found extremely easy to use. It is close to las ramblas but just far enough away to be out of the hustle and bustle. The staff are extremely friendly and very helpful. We will certainly be returning to this hotel in the future.

Room Tip: the suite was fantastic. I would recommend asking for a room with a balcony if you enjoy people watc...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank chesterKingswinford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMMV, Public Relations Manager at Continental Palacete, responded to this review, May 30, 2014
Dear guest;

It was a pleasure to have you here with us and we thank you for letting us know how great was your stay was between us!
It is also nice to read that you enjoyed the helpfulnes of our staff, our great 24 hours Free snacking buffet which is very important in our business and where we can make the difference!
We surely hope to welcome you again on your next visit to Barcelona.

Always at your service,

Viviane Komze and all the Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wexford, Ireland
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 11, 2014

We stayed in that hotel for 2 nights. The hotel is very central but absolut quiet and secure. Lots of restaurants and shops beside, a few steps away from the Plaza Catalonia and a metro station. Our room was small but pretty and clean. You will get a fridge, microwave, cups and plates in the room. The hotels buffet bar was pretty poor but all food was fresh and eatable enough, but you never will starve and always will find something to eat (snack) though. Tea, coffee, beer and wine are ok and free. Stuff was very helpfull,friendly and efficient, room service every day.
We got a free bottle of shampagne from Tripadvisor and it was ice cold by the time we arrived :) so I would defo recommend this hotel.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ajrushka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMMV, Public Relations Manager at Continental Palacete, responded to this review, May 30, 2014
Dear Guest,

thank you for taking the time and share your experience with us at the Continental Palacete hotel.
It is always very nice to read that guests enjoyed their stay with us and the friendliness of our staff.
It is good to know that you will surely visit us again on your next trip to Barcelona.

Always at your service,

Viviane Komze and all the Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Continental Palacete

Property: Continental Palacete
Address: Rambla de Catalunya, 30, 08007 Barcelona, Spain
Phone Number:
Location: Spain > Catalonia > Province of Barcelona > Barcelona > Eixample
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#147 Romantic Hotel in Barcelona
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Continental Palacete 3*
Number of rooms: 19
Official Description (provided by the hotel):
Small hotel. Best location in Barcelona on las Ramblas. Rooms perfectly equipped. All day buffet, soft drinks, internet and wi-fi access for free. ... more   less 
Reservation Options:
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Also Known As:
Continental Palacete Barcelona, Catalonia
Continental Palacete Hotel Barcelona
Hotel Continental Palacete

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