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“Outstanding customer service”
Review of K+K Hotel Picasso

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K+K Hotel Picasso
Ranked #36 of 513 Hotels in Barcelona
Certificate of Excellence
Woking, United Kingdom
Level 4 Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Outstanding customer service”
Reviewed March 20, 2013

I took my Husband to Barcelona for his 50th Birthday and we stayed 4 nights at this excellent hotel. The staff were brilliant from our fist contact when we checked in to calling us a cab when we left. When we checked in we were given helpful hints about travel, safety and places to visit. Also told that if we wanted to go to the Sagrada Família it was best to book on line and there is a computer and printer for customer use in reception to do this. It saved us at least an hour and a half of waiting to get in.

Our room was clean and comfortable. We loved the heated floor in the bathroom and the walking shower. There was everything that we needed, great wifi connection and a well stocked mini bar.

Breakfast was included in our booking and it was rally good. Just look at the photos on the hotel web site. Everything was fresh and the staff were very efficient, helping guests where needed and making sure that we had everything we needed. Good coffee and tea selection and a glass of cava to make late breakfast extra special.

Every member of staff we came into contact with, welcomed us with a smile and acknowledged us. Restaurant recommendations etc were good.

We having seen the hotels nearer Las Ramblas were were really pleased that we had chosen to stay at the K&K instead, the area was great at night with just a very short walk to amazing restaurants and being near enough for a wander through the gothic quarter which is lovely when the buildings are lit in the evening. Apart from using the tourist bus for a day and booking a coach and walking trip we mainly walked around the city. The hotel was only 10 to 15 mins from most places we wanted to go and about 20mins from Sagrada Família.

Pindar is reception was the person we dealt with most and she was charming.

We will definitely use K&K hotels again. We booked through British Airways and got a great deal on our flights and hotel.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tinasue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Picasso_BCN, Guest Relations Manager at K+K Hotel Picasso, responded to this review, March 26, 2013
Dear TinaSue,

First of all thank you very much for your explanatory feedback and for taking time to share your experience via this platform.
We are delighted to know, that we have exceeded your husbands and your expectations in our hotel and in Barcelona. It is important for us to ensure that our guests get the most out of their stay here in Barcelona and that they can fully enjoy some hours in our hotel. It is great to hear that our location was of advantage for you and that you could spend nice hours in the different districts of the city.

We will pass your message on to our receptionist Pintar and are happy to know that we are getting closer to our goal; making our guests feel comfortable and relaxed during their stay in our hotel.

Once again, thank you for staying with us and we look forward to your next trip to Barcelona.

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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London
Level 4 Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 20, 2013

The K & K is situated about 20 minutes walk from Las Ramblas, and within easy reach of the Metro at Arc de Triomphe. Also within easy walking distance of the shops and restaurants of La Ribera and the Barri Gothic.

But what makes this hotel special is the staff - everyone is so friendly and helpful, and really positive in their approach to customer service. HIghly recommended!

Room Tip: As described in other reviews - the rooms are very warm, and the balcony door opens only a few inche...
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pam_cq1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Picasso_BCN, Guest Relations Manager at K+K Hotel Picasso, responded to this review, March 26, 2013
Dear Pam,

We are sincerely grateful for your warm words regarding the services of our hotel. Especially that our stuff could make your stay enjoyable is great to hear. As it is very important for us to ensure that our guests are happy and feel comfortable while staying with us, we are glad to know that we could also make your stay a good one here in Barcelona.
Great, that our location was fitting to your needs and that you could get the most out of your stay in this amazing city.

As our hotel was built after the newest standards to ensure our guests a safe stay, it was not possible for us to construct our balcony doors in another way. We hope this was not distracting your stay too much and you will consider staying with us another time while you are in town.

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 20, 2013

If you want a great place to stay, this is it! Breakfast is wonderful, the staff is AWESOME, and the location can't be beat. I'd like to thank All of the people who made our stay so great. It was a great way to introduce my daughter to the European continent and to Spain. Helene, Jenz, and everyone is multilingual and never appear to be bothered by questions. I wish i could rember all your names.

You are close to all major attractions with plenty of buses and metro lines available. Also, the Franca station is very close if leaving to see Madrid.

The rooms are tidy, well organized and comfortable. Just know the bathroom door does not lock, but looks very cool. Also appreciated the nice warm tile after a bath.

We will be definitely returning here when I can bring all my kiddos for a visit.

Room Tip: Stay on the passage de Picasso side as has a nice view of the park
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ElPasoFP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Picasso_BCN, Guest Relations Manager at K+K Hotel Picasso, responded to this review, March 26, 2013
Dear Guest,

Thank you so much for taking the time and sharing your experience with other travelers. We are pleased to hear that your daughter could get a good first impression of European hospitality and we are happy to know that our team could manage to make your stay here in Barcelona a pleasant one.
It is very important for us that our guests feel comfortable and happy during their stay in our hotel and that Helen and Jens also took part in your positive experience is great to know.
Our whole team was happy to assist you and your daughter with any requests and it is a pleasure to know that you could fully enjoy your stay with us.

We hope you consider staying with us again and we would love to welcome you anytime in the future in our hotel here in Barcelona.

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 19, 2013

My boyfriend and I stayed at Hotel Picasso just last week during our first visit to Barcelona. It's located just minutes from the arc de triumph, a few steps from the zoo and 5 minute walk to the metro station which will pretty much take you anywhere you want to go (it's also extremely easy to navigate, even for those like us that know little to no Spanish).

The rooms are quite small but they're clean, modern and serve its purpose (you're there to see the sights anyway, right?!). My one qualm would be the temperature of the rooms; we never could quite get the rooms cool enough, they seemed to be set to a constant state of balmy and stuffy (note: the 'balcony' door only opens a few inches which results in the central air system completely shutting off....so no air flow at all).

What was most notable was the level of customer service; whether we called down for an iron, asked for detailed directions, called for a taxi (which always showed up within a few minutes) or had them call around for the hottest restaurant reservation they were all over it. They really went out of their way to make us feel welcome and to ensure we fully enjoyed our stay which is why I would absolutely recommend hotel Picasso to anyone looking for an inexpensive hotel in Barcelona.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Loves2Travel415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Picasso_BCN, Guest Relations Manager at K+K Hotel Picasso, responded to this review, March 26, 2013
Dear Guest,

Thank you so much for your kind words regarding your recent stay in our hotel. Our team is glad to hear, that you fully enjoyed your stay here in Barcelona and were satisfied with our location, your room and most importantly our staff. However, we do apologize for any troubles caused by the not well functioned air condition. Normally our staff is regularly checking all electric systems in the rooms to ensure comfortable hours in our rooms. Be sure that I have taken good note about your comment regarding the air conditioning system in your room and I would like to take the opportunity to inform you that his is not part of our normal room standards.

We hope you will consider staying with us again and we would be delighted to play a part in creating some nice and unforgettable days here in Barcelona again.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 18, 2013

I booked this trip to Barcelona for 3 nights in March for my girlfriends 30th Birthday and picked the K&K Picasso after reading the reviews on Trip Advisor, we were not disappointed. Upon arrival we were greeted by Jens who a week before our arrival had e-mailed me asking if we had any special requests. I had asked for a bunch of flowers to be in the room when we arrived and Jens was making sure what the budget was and if my girlfriend liked any particular flowers, really great service and we hadn't even arrived yet. We arrived late on Thursday night and Jens phoned a local restaurant to reserve us a table for two, we arrived at a fantastic local seafood restaurant and had a wonderful relaxed meal with great food, wine and service from the waitress. When we got into the room there was a complimentary bottle of Cava from the hotel for my girlfriends birthday, a great touch.The breakfasts had everything that you could ask for from fresh fruit, local meats to the full fry up, the breakfast staff were very attentive and had a smile on there face which was great to see. Our room was perfect with a view of the gaudi park. The overall standard and service of the Picasso is OUTSTANDING and we will definitely be back. Thanks to Jens and the staff for a memorable stay at a fantastic hotel in a beautiful part of Barcelona.

Room Tip: We had a room on the third floor facing the park which was perfect. The shower was lovely and the ro...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Martin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Picasso_BCN, Guest Relations Manager at K+K Hotel Picasso, responded to this review, March 26, 2013
Dear Martin M.,

It is so great to hear, that your girlfriend and you had enjoyable days in our hotel. Choosing the K+K Hotel for your celebrations was an honor for us, and we are really happy that our whole team, especially Jens managed to fulfill all your requests to your fullest satisfaction. As all our staff strives to provide a memorable experience to you we are glad to know, that you could fully enjoy some hours in our hotel and in the amazing city of Barcelona.

Great, that you loved the restaurant as well and we would be delighted if you decide to stay in our hotel another time. Thank you for your review and we are looking forward to welcoming you back here in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
High Wycombe, United Kingdom
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 16, 2013

My wife and I stayed here for 3 nights from the 8th of March. The hotel is very clean both in the public rooms and in the bedrooms, we had the corner room immediately below the rooftop swimming pool, with views over the park. We feared that it would be noisy but with the windows closed there was no sound, very good double glazing. The staff at the hotel are extremely helpful, new good restaurants and how to book tickets for the Segrada Familia online (highly recommend that you do this as the queues to get in are VERY long). Probably the best thing about this hotel is it's location, it is very close to the heart of the city, La Rambla & Placa Catalunya as well as the Barrio Gotic, but it does not feel as though it is, the park opposite and the wide main street give it an open feel.
On the downside we were robbed when in Barcelona (NOT at the hotel), we tried very hard to be careful but the crooks are very clever and we still don't really know how they managed it. For insurance purpose you need to report to the Police, we went to Placa Catalunya where they have a translator, you will be in the police station two hours.
However that should not detract from the hotel which is to be highly recommended.

Room Tip: We were in room 408 which is top floor on the corner overlooking the park, a large room very bright...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hopeful_travfeller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Picasso_BCN, Guest Relations Manager at K+K Hotel Picasso, responded to this review, March 26, 2013
Dear Guest,

Beside your unpleasant experience with pickpockets in town, we are glad to hear that you could totally enjoy your stay with us. Thank you so much for your warm words and the time for sharing your experience with other travelers. It is great to hear you found our location convenient for your activities in the city and that our stuff could assist you with any requests.

We do hope that we will have the opportunity to welcome you back in our hotel here in Barcelona and once again thank you very much for choosing the K+K Hotel Picasso for your recent stay in town.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland, United Kingdom
Level 6 Contributor
123 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed March 13, 2013

We arrive late, after several cancelled then delayed flights with no luggage and feeling rather stressed however the warm welcome and excellent hospitality quickly compensated for our horrible day. The reception staff were so helpful and quickly made us welcome and even assisted toothbrushes etc.

The location is ideal for exploring the main Gaudi sites. Two minute walk to Bus Touristic collection point , 20 min on foot to Sagrada. Great selection of restaurants and bars within easy walking. Fabulous breakfast , excellent staff, fee wi-Fi, very clean, comfortable beds, lovely bathrooms...all in all .... an excellent location, excellent staff, excellent food and great value . We will be back. A special thanks to Anna for all her help prior to booking. Even get some English TV channels

Room Tip: We had a corner room , spacious, beautiful balcony , very peaceful with lovely views over to the par...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BCruick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Picasso_BCN, Guest Relations Manager at K+K Hotel Picasso, responded to this review, March 26, 2013
Dear Guest,

Thank you very much for your stay at the K+K Hotel Picasso and for your explanatory feedback. We are glad you enjoyed our amenities and facilities. Our team is eager to provide our guest with high service quality in order to ensure a comfortable and pleasant experience in the hotel. That we could satisfy your needs with friendly service is great to hear and we will be sure to share your comments about our tem with our staff.
We are looking forward for another opportunity to welcome you again here in Barcelona.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about K+K Hotel Picasso

Property: K+K Hotel Picasso
Address: Passeig/Paseo de Picasso, 26-30 | El Born, 08003 Barcelona, Spain
Location: Spain > Catalonia > Province of Barcelona > Barcelona > El Born / La Ribera
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Barcelona
#4 Family Hotel in Barcelona
#7 Business Hotel in Barcelona
#7 Romantic Hotel in Barcelona
#32 Luxury Hotel in Barcelona
Price Range (Based on Average Rates): $$
Hotel Class:4 star — K+K Hotel Picasso 4*
Number of rooms: 92
Official Description (provided by the hotel):
Set in the vibrant neighborhood of El Born in the center of Barcelona, the K+K Hotel Picasso is destined to be one of Barcelona’s trendiest first-class hotels. The Picasso Museum, the Ramblas, the traditional tapas bars of the Gothic Quarter, designer boutiques and countless historic sites are a leisurely 10-minute walk away. Within the beaches nearby, guests can enjoy both a beach holiday and a city break for a perfect blend of business and pleasure. The hotel features a rooftop swimming pool, a restaurant and stylish rooms with complimentary coffee and tea facilities and free Wi-Fi. Our guests have free access to the Business Lounge. ... more   less 
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Also Known As:
K+K Hotel Picasso Barcelona, Catalonia

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