We requested a double room in our reservation and when we arrived at the room after checking in, we found out it was a twin room instead. The reception didn't tell us at the check in, then I ask to switch to a double room, the receptionist said she couldn't because the hotel is fully booked and she can only do that in the morning. She didn't appear apologetic at all!
To make things worse, the wifi is extremely slow, feels like dial up speed on my iPhone, and it doesn't work on my iPad at all.
The worst bit is that there is no soundproof at all, and there is a massive street party going on right now..it's 2am in the morning and I cannot sleep at all!! Again, I complaint to another receptionist about this and he was like, "it's Saturday night, it's not something the hotel can control, there is nothing I can do about it."
all in all, I get absolutely no sense of being treated like a customer throughout. Def not going to stay here again!!!! More
- Free Wifi
- Breakfast included