Last week, after having researded Pensio 2000, and being very impressed with the Trip Advisor reviews I checked availability and sent a reservation on the pension's internet form. I did receive the automated message that I would receive a confirmation via e-mail. When I did not hear back the next day I went to the pension's website and sent an URGENT message directly requesting a response as I had re-checked the availability and now saw that it was booked -but that could be my booking. After 48 hours I still did not receive any notice so I finally resorted to calling the pension directly! When I reached the management and gave my name the gentleman I spoke to acknowledged that he recognized my name and confirmed that he did indeed receive my reservation and my subsequent email and "that he had just that morning sent me a message that there were no rooms available". I told him that I did not receive any message and that I was disappointed that it was now more than 48 hours and it seemed an unreasonable amount of time for them to wait to let me know that there was no rooms. He made some vague comment that seemed to indicate that IF that had one I would have heard. Since I had given all of my credit card information I would not have made a second booking until I heard back from Pensio 2000. Given that I was only booking 10 days ahead this lack of response and customer service could have resulted in a disaster for me being able to find suitable accommodations. Just for the record - he had lied about responding to my URGENT email - as I never received the courtesy of a reply. Apparently the superior customer service is given only once you get into Pensio 2000.
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- Also Known As:
- Pensio 2000 Hotel Barcelona
- Pensio 2000 Barcelona, Catalonia