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BartekT
Gdynia, Poland

Nice hotel @ nice place

4.0 of 5 bubblesReviewed Apr 14, 2017via mobile
Nice hotel placed in good location!
We spent 4 nights there and can not say anything bad.
Few bars just the corners, nice atmoshpere to have fun and enjoy evening after daylight trip in Barcelona.
Room was big enough to feel comfortable
Date of stay: April 2017
Trip type: Traveled as a couple
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GuitartComercial, Director de Relaciones Públicas at Guitart Grand Passage, responded to this review
Responded Feb 6, 2018
Dear Bartek,
Thanks for the review.
It makes us feel proud that we attend to the needs of our clients in the best way that we can, for that reason I also thank you for yours complaints that help us to improve our service.
Best regards.
Public Relations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed April 7, 2017

My husband and I stayed here for 4 nights in April for my 30th birthday... The hotel is really clean and the rooms are really spacious. The beds are big and comfy too. Our room was cleaned every day with fresh towels changed twice in the four days we were there.

Breakfast was good with a selection of pastries and your standard continental meats, cheeses etc, there wasn't a huge amount to choose from but it was good quality. There was only one staff member working at breakfast which at times struggled to serve everyone however he worked extremely hard and always greeted us with a friendly smile and asked us if we would like coffee and eggs.

The location is good and the open top tour bus has a stop right outside the hotel which is convenient and easy. The hotel isn't too far from the main road which has plenty of restaurants and bars, there is also a taxi rank opposite the hotel however taxis are easy to get as you can flag them down if they are empty.

The hotel is nice and quite and has a closed balcony which makes a huge difference to the busy road down below, I'd definitely stop here again!

Date of stay: April 2017
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank BirminghamBrummy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GuitartComercial, Director de Relaciones Públicas at Guitart Grand Passage, responded to this reviewResponded February 5, 2018

Dear Georgina,
Thanks for taking the time to write such a detailed review. I'm so sorry to hear that your stay did not meet yours expectations. All your comments are essential to improve our service. Thank you very much.

Best regards.

Public Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2017

Rather good location, not far from the city center, big room with nice balcony. Metro station is in 10 minutes by walk. A few nice restaurants are close to the hotel. Only two suggestions for improvement: to replenish tea/coffee bags (during the stay only one time were replenished), receptionist was not aware of main attractions working hours/schedule changes and that's why gave the wrong info.

Date of stay: January 2017
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank AlekRez
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jmisurelli, Guest Relations Manager at Guitart Grand Passage, responded to this reviewResponded April 12, 2018

Dear AlexRez,

Thank you for taking the time to write a review regarding your recent stay at Guitart Grand Passage. We are very pleased to hear that you liked our location and found it convenient and in easy reach to shops and restaurants. We will take on board your other comments in order to continue improving the services offered to guests. We hope to be able to welcome you back again in the near future.
Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 21, 2016 via mobile

While staff are nice, but the rooms were very standard, considering the allegation of four stars. Breakfast was a marathon for the cook/waiter/washer/customer service one man. We called him 'The Super Man' he is by himself, washing, preparing coffee, washing dishes, making coffee, making your liked eggs. We salute him, but felt sorry for him. I felt like going to help him. So the service was some what below average. The breakfast had very limited variety.

Date of stay: December 2016
Trip type: Traveled with friends
Thank Sam M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JuanJoseR585, Director de Relaciones Públicas at Guitart Grand Passage, responded to this reviewResponded October 16, 2019
Google Translation

Estimado Sam,

Ante todo nos gustaría agradecerle su comentario en la comunidad de TripAdvisor, nos es de gran ayuda conocer las experiencias de nuestros clientes para así poder mejorar nuestro servicio día tras día. Nos complace saber que encontró perfecto nuestro hotel. Le agradecemos la confianza depositada en nuestro y esperamos darle la bienvenida de nuevo.
Un saludo.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2016 via mobile

This hotel is about 10-15 minutes walk from Hospital Clinic and Diagonal Station (but make sure you know the short cuts!). There was 12 in our group & the hotel kindly upgraded our 3 rooms to their superior ones. It was my birthday & the staff went out of their way to make it so special- they bought in a cake especially for our group. Big thanks to Sheshen & Omar - they were amazing! The rooms were a great size with a partition for the children. They were modern, clean and we had a lovely view. We were upgraded so it's worth asking. This hotel is great value for money considering its location, the rooms and quality. Would love to go back!

Date of stay: October 2016
Trip type: Traveled with friends
2  Thank Anitav10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JuanJoseR585, Public Relations Manager at Guitart Grand Passage, responded to this reviewResponded August 2, 2019

Dear Guest,

Thank you for your kind comments. We hope to be able to welcome you back again as our guest.
Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2016 via mobile

This hotel apartment was everything and more!!! We were on the very top floor and and a great view of the other old style buildings around us. The floor to ceiling windows brought in amazing light every morning. The rooms were spacious enough for 4 people sharing. The room was nicely furnished and was very comfortable. The restaurants and mini market around made it easy to step out to grab something to eat. This place is central to all major places and transport was breeze which made it easy to travel around at any time of day or night.
Coming home to sleep here was a joy for those 5 days. Highly recommend this hotel.

Date of stay: August 2016
Trip type: Traveled with friends
1  Thank Sofiretown
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martí S, Director de Relaciones con Clientes at Guitart Grand Passage, responded to this reviewResponded October 19, 2016

Dear Sof1r3,
Firstly, we want to thank you for the review concerning your stay in Guitart Grand Passage.
We are glad to fulfill all your expectations and you had a great time during your stay.
It's nice that you felt comfortable in your spacious comfortable room.
As you have well describe there are good restaurants and bars around the hotel.
The location is really good because it's near the main business and commercial area, it has public transport connections near.
Thanks for recommending the hotel. It will be a pleasure to welcome you in your next visit to Barcelona.
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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