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Dorothy S
Santa Cruz de Tenerife, Spain

Excellent hotel

5.0 of 5 bubblesReviewed Oct 2, 2016
I booked this hotel because it is near the Barraquer Clinic where I was having surgery. It is about 25 minutes walk to city centre or the Metro is close by. The hotel staff were all very professional and extremely helpful. The modern room was excellent, large with separate lounge/dining area. Recommend the breakfast, everything available. I would highly recommend this hotel.
Date of stay: September 2016
Room Tip: I stayed in room 212, end of corridor and on the side of the hotel, quieter than the front of the...
Trip type: Traveled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martí S, Director de Relaciones con Clientes at Guitart Grand Passage, responded to this review
Responded Oct 5, 2016
Dear Dorothy S.,

Firstly, we want to thank you for the review concerning your stay in Guitart Grand Passage.

We are glad to fulfill your expectations and you felt comfortable during your stay.

The location is really good because it's near the main business & commercial center, public transport connection and it's surronded for good bars and restaurants.

Thanks for the good valoration of the staff, we will keep working with the same involvement and motivation.

The rooms are really modern they where completely reform last year.

It's a pleasure that you recommend our hotel.

We will like to welcome you in your visit to Barcelona.

Best regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed October 1, 2016

Spent 3 nights here in a mini suite and loved it. Large rooms, more like own one bed-roomed apartment with very large comfy bed.
Pluses. As mentioned large rooms that were clean and well serviced by maids. Good water pressure for shower and toiletries replaced each day. Including 2 toilet rolls, so not sure how an earlier reviewer moaned about running out and searching through bins for more! (what!) Would have been easier to use toilet in reception area or take rolls from there if desperate!! All staff friendly and very polite with smiles. Able to book the day tour bus at reception and bus stops just along from hotel. A/C worked well and not noisey.
Negatives Had to pay 4 Euros per day for safe in room. Not the hotels fault but dustmen come along to empty street bins from around midnight until around 3am which can be fairly load in the wee hours, but we were on first floor so if you can get rooms higher up should not be an issue

Room tip: Book mini suites but higher floors if possible so no noise from dustmen during night
Date of stay: September 2016
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank JohnBsTrips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martí S, Director de Relaciones con Clientes at Guitart Grand Passage, responded to this reviewResponded October 5, 2016

JohnBsTrips,

Firstly, we want to thank you for the review concerning your stay in Guitart Grand Passage.

We are glad to fulfill most of your expectations and you had a great stay.

It's great that you felt comfortable in your room and we accomplish with your cleanning standards.

Thanks for the good valoration of the staff, this motivate us to keep working with the same involvement and motivation.

It will be a pleasure to welcome you in your next visit to Barcelona.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 29, 2016

The room was spacious and the beds were comfortable. Nice balcony should you want to see outside activity. Breakfast quite good but the cooked breakfast looked dry, greasy and old. The continental selection was okay though and coffee was good.
Staff are obliging and very friendly. Floors are wooden so you feel they are cleaner than carpets. Bathroom ok but shower over a tiny bath so not so easy to use. Toiletries ok. Cleanliness good.
All the reviews I read said "location" was good - but bear in mind that the nearest metro is about 6 large blocks away and takes about 30 mins from metro to hotel or the other way around. There is a HoHo bus stop across the street from the hotel, but using the HoHo bus to get around, apart from orientation, takes a long long time, and you have to sit through the same streets and attractions each time, instead of just catching a metro and going straight where you going. The walk from Pl de Catalunga to the hotel at night is a killer!
Nice restaurants to eat nearby, but that is also true of the whole of Barcelona.

Room tip: If you keep doors closed you should be ok.
Date of stay: September 2016
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank WendySouthAfrica
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martí S, Director de Relaciones con Clientes at Guitart Grand Passage, responded to this reviewResponded October 5, 2016

WendySouthAfrica,

Firstly, we want to thank you for the review concerning your stay in Guitart Grand Passage.

Your suggestions will be taken into consideration to keep improving our services and adjust them to your needs and preferences.

We are glad that overall it has been a great stay.

It's great that you felt comfortable in your spacious room.

Thanks for the good valoration of the staff, this will motivate us to keep working with the same involvement and motivation.

It's nice that we accomplish with your cleanning standards.

We will like to welcome you in your next visit to Barcelona.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2016 via mobile

Just spent 3 days here and it was great, guy on reception Sunday evening was superb....very polite and helpful. Room very clean and comfortable....great location...we walked everywhere from here...the sagrada, park guell, la ramblas, and even the beach 😃 the cafe/bar at the side of hotel called figaros was also excellent, quality food very well priced. We stayed from 2nd sept in room 222

Date of stay: September 2016
Trip type: Traveled as a couple
Thank nannykiki65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martí S, Director de Relaciones con Clientes at Guitart Grand Passage, responded to this reviewResponded October 5, 2016

nannykiki65,

Firstly, we want to thank you for the review concerning your stay in Guitart Grand Passage.

We are glad to fulfill your expectations and you had a great time during your stay.

Your nice words will be transmit to the receptionist so he keep working with the same involvement and motivation.

It's nice that you felt comfortable in your room and it was offer you a quiet & tranquility ambience.

The location is a real privilege because it's near the main business and commercial area, it.s surronded for a good bars and restaurants, has near public transport public and it's located in a quiet street.

It will be a pleasure to welcome you again.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2016

Room was very clean and airconditioning worked well. On certain floors the hotel needs a bit of a revamp but all the same quiet in a very nice area of town. It was a bit quiet but in August everything is shut in Barcelona for holidays. WIFI worked perfectly if you need more devices you just ask for another voucher which is free. The rooms need a bit of a revamp as well. No swimming pool or terrace. The annoying thing was that the room key kept getting demagnitised so be aware. And another thing was people waiting in the hotel lobby with their bags etc... To get to plaza de Catalunya walking is about 25 mins. No tea or coffee facilities. Nice touch from the hotel Coffee pastries and juice available in lobby area after 12 pm.

Date of stay: August 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Ecdfit
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martí S, Director de Relaciones con Clientes at Guitart Grand Passage, responded to this reviewResponded October 5, 2016

Ecdfit,

Firstly, we want to thank you for the review concerning your stay in Guitart Grand Passage.

We will like to clarify that the hotel last year was completely reformed.

Your suggestions will be taken into consideration to keep improving our services and adjust them to your needs and preferences.

It would be a pleasure to welcome you again.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2016 via mobile

Check in process is fast and easy , staff are friendly.
You can tell the rooms are old but renovated.
Rooms space was good to accommodate four of us.
The hotel located 10 minutes walking from metro station ( diagonal )
The hotel is around 10 minutes drive by taxi from the La ramblas street and cost 7 euros +\-
Around the hotel are some nice restaurants and cafes.
The good thing also is there is a hip on hip off bus station just in front of the hotel main door.
The disappointments we found are the safe box is chargeable ( 3 euros per day ) which is unusual and the room lights are not enough.
Beds were comfortable.

Date of stay: August 2016
Trip type: Traveled with family
1  Thank Waleed80
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martí S, Director de Relaciones con Clientes at Guitart Grand Passage, responded to this reviewResponded August 26, 2016

Waleed80,

Firstly, we want to thank you for the review concerning your stay in Guitart Grand Passage.

We are happy that overall it has been a good stay and you have felt comfortable.

Your suggestions will be taken into account to keep improving our services and adjust them to your needs and preferences.

Thanks for the good valoration of the staff, we will keep working with the same involvement and motivation.

The rooms have recently been completely renovated. It's great that the bed offers you a good quality in your sleep.

As you have well describe the location is a privilege because it's near the main business and commercial area, has good public transport connections and it's surronded by good restaurants.

We hope to welcome you in your next visit to Barcelona.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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